CVS Specialty Reviews

CVS Specialty Reviews

Published by on 2020-11-19

Please Note: This app is for CVS Specialty® patients only. You must have a CVS
Specialty prescription in order to use this app Your health is our greatest
priority. That’s why at CVS Specialty, we make it easy to manage your
prescriptions at home or on the go. With the CVS Specialty m...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

CVS Specialty Reviews

  • By

    One of the worst apps I've ever used.

    Who are the people giving this app 5 stars? Do they know anything about how apps are supposed to work? This app is a joke. I just logged in to order a refill, but the app wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. The app goes into a state of permanent limbo, and all you can do is quit the app — which means starting over. Because of course this app remembers NOTHING you just entered. Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because the app's programmers are too lazy to make it remember what we've entered? There's NO reason for this. Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does this app "babysit" our every move when simply navigating from one page to another? This app is horrifically conceived and horrifically executed.

  • By

    Fastest way to order

    I have to take Humira so it has to ship overnight. Never had a real issue with CVS. Only one time my injectors were late but it was weather related and on UPS’s end. But when I called CVS to explain my unease with taking a drug that wasn’t kept refrigerated and was warm to the touch didn’t balk. Sent me a replacement kit and a label to mail back the bad ones. First rate service. And the app is first rate too!

  • By

    Great Prescription App

    This app is amazing. You just refill your prescription in the app, and you're on your way to having it shipped to your house. I love that I don't have to stay on the phone with the company for at least fifteen minutes altogether. Also, having to wait for someone to help you. I love this app, definitely recommend this app to others.

  • By

    CVS Company and App Review

    Both have been first rate. The app is quick to setup and quicker to use for refills. When there is a question where I need a live person, the folks at CVS continually offer me first-rate service. I don’t review a lot, and I most certainly do NOT give out 5 stars for next to anything or anyone; CVS has earned this rating on both accounts.

  • By

    Easy! However...

    The app is very easy to use and quite intuitive! It is even easier than calling in and having someone else to fill in the information for me! I would like to see a version for the iPad, however. It’s larger and easier for me to see that it is on the cell phone. Keep up the great work CVS!

  • By

    Easier than many other apps

    My experience with the app and CVS Specialty Pharmacy has been first rate. The app is easier to use than many others. Although I don’t have vision problems, my hands are a bit shaky and the large response area is easier for me. I don’t have to keep erasing to put in the right response.

  • By

    Works well. Very efficient

    I use this app to refill my specialty prescription monthly. It works very well. I have my medication delivered to my pharmacy so I don’t need to worry about being home to sign for delivery. Overall this is the most efficient and easiest way to refill. I’ve never had a problem with the app order.

  • By

    Very Happy

    My son has to have his medicine refrigerated and can’t skip a dose or it is a serious complication. CVS Specialty Care App has alerted me in plenty of time to order new injections and it is always sealed in a cooler type box with ice packs to make sure it does not get below temperature. I’m extremely pleased with CVS every month with their care!

  • By


    Ordering was never easier. It is like ordering a Lift or dinner for delivery. Your password in the iPhone is your finger print. Answer a few standard questions they always ask and confirm your address and you are done. Everything else is stored on the app

  • By

    App not useful for some

    I try to order via the app and answered all the prompts, but they have to speak to me regardless. Why wouldn’t I just order it over the phone if a call must be made anyway? I received two shipments of my Rx so far and the order history (like shipped status or tracking) has never been updated. App prompts you about losing form data every time the back button is used, even on screens with no data entry. I emailed support a few weeks ago and never received a response.

  • By

    Love the App!

    This way is so much easier than calling in every month to refill my prescription. Plus you get text/emails reminding you that you need to refill before you run out which helps when you have a busy schedule!!

  • By


    I have never had with the CVS/specialty or for that matter The regular cvs pharmacy. They have always going above and beyond my expectation to make sure that happy and satisfied with everything relating to The Cvs pharmacies. And because of that I will not go anywhere Else I love this pharmacy they get an A++++++... in my book!!!

  • By

    App ordering is faster than telephone ordering

    Using the app is much faster than reordering by telephone. It usually takes 5 minutes or more over the phone. With the app, ordering takes only a few minutes.

  • By

    No phone call

    I love being able to order this way. I really dislike having to make a phone call and go through all the questions. The call center associates are always very nice but I also work in a call center so really like NOT having to talk on the phone more than absolutely necessary. 😁

  • By

    Excellent Customer Services

    I am very happy with the format that this app., provides. It's very convenient and I always get my Humira on time. Thank you for helping me refill my Rx and I really appreciate the opportunity to use this means of communication and professional experience overall. Respectfully yours, Glenn Hu.

A better way to Contact apps

You can now contact CVS Specialty customer service directly
via Email using our new site -

Contact CVS Specialty directly

Is CVS Specialty Safe?

No. CVS Specialty does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,589 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for CVS Specialty Is 15.2/100.

Is CVS Specialty Legit?

No. CVS Specialty does not seem legit based on our analysis. This conclusion was arrived at by running over 1,589 CVS Specialty User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CVS Specialty Is 15.2/100.

Is CVS Specialty not working?

CVS Specialty works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with CVS Specialty? Report Issue

Leave a comment:

Why should I report an Issue with CVS Specialty?

  1. Pulling issues faced by users like you is a good way to draw attention of CVS Specialty to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CVS Specialty customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CVS Specialty.

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