CVS Specialty Reviews

It is really easy to order a script which makes it easier than having to call but for some reason they still want you to call, why? The questions are easily asked within CVSSpecialty why is a call still required? If the point is to reduce the number of calls and/or eliminate calling all together what’s the point of asking the same questions within CVSSpecialty that are asked during the call? Please, no phone calls if at all possible? Other than that it’s a easy, wonderful application to order speciality medicine!!!

I was diagnosed in December 2018 with an eventually terminal illness and am receiving 2 to 3 medications (it varies) from CVS/SPECIALTY. Overall CVSSpecialty has a friendly UI, is informative about my medications, and the chat feature generally works. My only complaint is that I am still only able to order 1 medication through CVSSpecialty , the other one I have to call customer service and wait on hold. The customer service agents are usually friendly but it takes a long time compared to CVSSpecialty , and defeats the purpose of having CVSSpecialty in the first place. I understand with these REMS medications you have to be very careful but perhaps in the near future I could order everything through CVSSpecialty ! Thank You!

I currently am satified with the level of communication I have with the program and CVSSpecialty works well. The customer help dept in Chicago is very helpful and timely with the information and help they have been with my situation, also shipping has been prompt and consitant with the published time and tracking accurate in arrival times . I am pleased to have knowledgeable personal educated in the process in cloves with my medication. Keep up the great work.

Who are the people giving CVSSpecialty 5 stars? Do they know anything about how apps are supposed to work?

CVSSpecialty is a joke. I just logged in to order a refill, but CVSSpecialty wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. CVSSpecialty goes into a state of permanent limbo, and all you can do is quit CVSSpecialty — which means starting over.

Because of course CVSSpecialty remembers NOTHING you just entered.

Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because CVSSpecialty 's programmers are too lazy to make it remember what we've entered? There's NO reason for this.

Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does CVSSpecialty "babysit" our every move when simply navigating from one page to another?

CVSSpecialty is horrifically conceived and horrifically executed.

Awful app. Fourth month in a row it will not allow me to add needles for my specialty infusion. An infusion is worthless without needles. I’ve talked with customer service about this for three months. Once they finally understand I need needles, and they aren’t available to me in CVSSpecialty (takes a while to get through this very basic problem), I have to place the order over the phone. Each time, they tell me they are placing a ticket to fix my account. They told me that last month, yet here we are, a month later, and CVSSpecialty is still not showing needles for me to order with my Hizentra. I’m sick and tired of the hassle. Convenience? Don’t make me laugh! Deleting this horrible app.

I have to take Humira so it has to ship overnight. Never had a real issue with CVS. Only one time my injectors were late but it was weather related and on UPS’s end. But when I called CVS to explain my unease with taking a drug that wasn’t kept refrigerated and was warm to the touch didn’t balk. Sent me a replacement kit and a label to mail back the bad ones. First rate service. And CVSSpecialty is first rate too!

CVSSpecialty is amazing. You just refill your prescription in CVSSpecialty , and you're on your way to having it shipped to your house. I love that I don't have to stay on the phone with the company for at least fifteen minutes altogether. Also, having to wait for someone to help you. I love CVSSpecialty, definitely recommend CVSSpecialty to others.

Both have been first rate. CVSSpecialty is quick to setup and quicker to use for refills. When there is a question where I need a live person, the folks at CVS continually offer me first-rate service. I don’t review a lot, and I most certainly do NOT give out 5 stars for next to anything or anyone; CVS has earned this rating on both accounts.

CVSSpecialty is very easy to use and quite intuitive! It is even easier than calling in and having someone else to fill in the information for me! I would like to see a version for the iPad, however. It’s larger and easier for me to see that it is on the cell phone. Keep up the great work CVS!

My experience with CVSSpecialty and CVS Specialty Pharmacy has been first rate. CVSSpecialty is easier to use than many others. Although I don’t have vision problems, my hands are a bit shaky and the large response area is easier for me. I don’t have to keep erasing to put in the right response.

I use CVSSpecialty to refill my specialty prescription monthly. It works very well. I have my medication delivered to my pharmacy so I don’t need to worry about being home to sign for delivery. Overall this is the most efficient and easiest way to refill. I’ve never had a problem with CVSSpecialty order.

I am relatively new to CVSSpecialty but so far it has worked smoothly. I wish I could say the same for their telephone service which includes long waits on hold and customer service reps who typically seem relatively inept. I pray I CVSSpecialty continues to be easy so I never have to call them again!

My son has to have his medicine refrigerated and can’t skip a dose or it is a serious complication. CVS Specialty Care App has alerted me in plenty of time to order new injections and it is always sealed in a cooler type box with ice packs to make sure it does not get below temperature. I’m extremely pleased with CVS every month with their care!

I don’t know about CVSSpecialty yet but your phone skills are absolutely horrible I’ve been on hold the first time to enroll as you are making me do even though this is the same medication I already have for 1 hour 4 minutes and 27 seconds I had to hang up because I got an emergency call now I’ve been on hold for 57 minutes 12 seconds this is absolutely assinine..people have lives and if you can’t accommodate then you need to not make people enroll for existing meds!!!!!!!!!!

Ordering was never easier. It is like ordering a Lift or dinner for delivery. Your password in the iPhone is your finger print. Answer a few standard questions they always ask and confirm your address and you are done. Everything else is stored on CVSSpecialty

I try to order via CVSSpecialty and answered all the prompts, but they have to speak to me regardless. Why wouldn’t I just order it over the phone if a call must be made anyway? I received two shipments of my Rx so far and the order history (like shipped status or tracking) has never been updated. App prompts you about losing form data every time the back button is used, even on screens with no data entry. I emailed support a few weeks ago and never received a response.

This way is so much easier than calling in every month to refill my prescription. Plus you get text/emails reminding you that you need to refill before you run out which helps when you have a busy schedule!!

I have never had with the CVS/specialty or for that matter The regular cvs pharmacy. They have always going above and beyond my expectation to make sure that happy and satisfied with everything relating to The Cvs pharmacies. And because of that I will not go anywhere Else I love this pharmacy they get an A++++++... in my book!!!

I am very happy with the format that CVSSpecialty., provides. It's very convenient and I always get my Humira on time. Thank you for helping me refill my Rx and I really appreciate the opportunity to use this means of communication and professional experience overall. Respectfully yours, Glenn Hu.

I love being able to order this way. I really dislike having to make a phone call and go through all the questions. The call center associates are always very nice but I also work in a call center so really like NOT having to talk on the phone more than absolutely necessary. 😁

Using CVSSpecialty is much faster than reordering by telephone. It usually takes 5 minutes or more over the phone. With CVSSpecialty , ordering takes only a few minutes.