Please Note: This app is for CVS Specialty® patients only. You must have a CVS
Specialty prescription in order to use this app Your health is our greatest
priority. That’s why at CVS Specialty, we make it easy to manage your
Listed below are our top recommendations on how to get in contact with CVS Specialty. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CVS Specialty. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Who are the people giving this app 5 stars? Do they know anything about how apps are supposed to work? This app is a joke. I just logged in to order a refill, but the app wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. The app goes into a state of permanent limbo, and all you can do is quit the app — which means starting over. Because of course this app remembers NOTHING you just entered. Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because the app's programmers are too lazy to make it remember what we've entered? There's NO reason for this. Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does this app "babysit" our every move when simply navigating from one page to another? This app is horrifically conceived and horrifically executed.
I try to order via the app and answered all the prompts, but they have to speak to me regardless. Why wouldn’t I just order it over the phone if a call must be made anyway? I received two shipments of my Rx so far and the order history (like shipped status or tracking) has never been updated. App prompts you about losing form data every time the back button is used, even on screens with no data entry. I emailed support a few weeks ago and never received a response.
I love being able to order this way. I really dislike having to make a phone call and go through all the questions. The call center associates are always very nice but I also work in a call center so really like NOT having to talk on the phone more than absolutely necessary. 😁
Leave a comment: