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Who are the people giving this app 5 stars? Do they know anything about how apps are supposed to work? This app is a joke. I just logged in to order a refill, but the app wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. The app goes into a state of permanent limbo, and all you can do is quit the app — which means starting over. Because of course this app remembers NOTHING you just entered. Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because the app's programmers are too lazy to make it remember what we've entered? There's NO reason for this. Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does this app "babysit" our every move when simply navigating from one page to another? This app is horrifically conceived and horrifically executed.

Awful app. Fourth month in a row it will not allow me to add needles for my specialty infusion. An infusion is worthless without needles. I’ve talked with customer service about this for three months. Once they finally understand I need needles, and they aren’t available to me in the app (takes a while to get through this very basic problem), I have to place the order over the phone. Each time, they tell me they are placing a ticket to fix my account. They told me that last month, yet here we are, a month later, and the app is still not showing needles for me to order with my Hizentra. I’m sick and tired of the hassle. Convenience? Don’t make me laugh! Deleting this horrible app.

I don’t know about the app yet but your phone skills are absolutely horrible I’ve been on hold the first time to enroll as you are making me do even though this is the same medication I already have for 1 hour 4 minutes and 27 seconds I had to hang up because I got an emergency call now I’ve been on hold for 57 minutes 12 seconds this is absolutely assinine..people have lives and if you can’t accommodate then you need to not make people enroll for existing meds!!!!!!!!!!