Contact Onoff Support

by Trillionrebirth

I want my money back, you should please take your number back, because I don’t get people text, it just a big waste for me. This is a big mess, my text are delivering to my friend but I can’t get their text. That a big rubbish and wasting of money... anyone who is about to use this app, just don’t waste your money, if your friends don’t have the app, and text you from the app, no way they can get your messages unless they call you that all. For anyone who is in the United state and buying purchasing +1 number. I so hate why I just wasted money for 3 month. If possible please refund my money back, I don’t need your number anymore, as I can’t get people text only their call and my text is going through.

by Wailander

I tried to use the number to register for online banking. The bank said that the number was still connected to an another person.

Same result with other providers.

I contacted the OnOff assistance less then 1 hour from the purchase open to keep paying for the service, just asking a new number.

They replied to a different question.

I asked again. This time they replied my question ... over 4 hours after the purchase. Just in time to make impossible for me to ask for a refund.

According to OnOff customer service, I should have contacted all banks and providers proving that the number was now mine.

Result: subscription deleted. They lost a customer who was considering to get also their business service for all my employees.

Using an app with such customer care is simply too risky.

by Demereed83

I wish I could give this app 0 stars...I bought 2 numbers...text messaging doesn’t work fully. I can send text but can not receive text. I reached out to onoff through every channel possible and did not get a response. I was trying to give them time to fix the problem before I gave a bad review...but here I am. I will be getting my money back for sure. DON’T DOWNLOAD THIS APP!