Contact Wag Dog Walkers Sitters Support

My husband and I took a 1 week vacation and put in a request for a cat sitter a few days before we left. I have 2 cameras in my home to check on the cats while I’m away. The night came for the sitter to come to my apartment and tend to both of my cats. My husband and I were at dinner when I got a notification that the sitter had started the “drop-in visit” so I sighed with relief thinking that my cats where being cared for. I decided to check the cameras as I had never met this sitter before and I just wanted to make sure my cats were safe but I saw that no one was there. I thought maybe the sitter was in a room that didn’t have a camera but my camera sends me notifications when a person enters my home and I did not get this alert at all. I called the sitter and they told me they arrived at my house and was in a room with one of my cats but looking at my camera I could see that cat was alone sitting on his cat tree. This person thought I would not pay attention and attempted to take payment for a service that they were not providing. Be very careful when hiring anyone from this company. The platform makes it very easy for someone to take advantage of you and your pet. If I did not have cameras both of my cats would have starved for an entire week while my husband and I were away just because someone who clearly doesn’t care about animals wanted to make a quick buck for doing nothing.

If I could give zero stars I would. A Wag! walker lost our puppy, didn’t follow Wags “protocols”, contacted me directly and only when I was 15mins into my drive to get home did I then receive a call from Wags emergency call center to which I had to explain everything to them and answer questions that should have been pulled from our profile. I had to request what it was they were doing to find our puppy and for hourly updates from them because they didn’t think that that was important enough to help put an owners mind a little at ease. Long story short my partner and I found our puppy 4hours on foot and 25k steps each. It was cold and miserable and they NEVER took full responsibility. They conducted an investigation that took weeks and concluded it was the dogs fault and the walker (whom both my partner and I both talked to) lied about what happened. Was it convenient when the system was working yes, is it worth the risk to have your family member lost and no responsibility from the care giver at the time and for it to possibly end up in days of searching or possibly death? Absolutely not! Go local and with a trusted and responsible walker. We were fortunate enough to save our own puppy’s life and are dealing with the anxiety this event caused him on our own dollar no thanks to this Wag event! I am a very level headed and calm person but this was by far the worst customer service and experience in general I have had by far.

Please, if you love your fur baby DO NOT USE THIS APP. Literally anyone can get a job through this. They make it seem like the application process is a big deal but I went through it-simple questions, easy recommendations (literally had my boyfriend and best friend do it) and a background check. The ‘training’ is a joke. I flew by it on my phone in under 10 minutes. Don’t trust just anyone to walk your dog (and go in your house!) because that is what you’re doing. I know a dog died where I live in Houston (and many other places!) from an idiot walker. The app distracts walkers during the walk-photos, videos, pee markings. You have to understand you’re taking a HUGE RISK by using this app. Please think about it. This company is absolutely HORRIBLE. Don’t even try talking to customer service because you will get nowhere. The company also doesn’t take care of the walkers at all. I have a five star rating and have done over 300 walks..I was told they were going to refund me 10 dollars for a scam walk and they ended up deducting me 10 dollars from my paycheck. I have been fighting this for over three weeks now, talked to five different people and have gotten nowhere. This is extremely TYPICAL for both the walker side and customer side. I have issues like this with them all the time. It’s not about the $10 it’s about the concept of me having to fight for this mess that is their fault to begin with. Ridiculous...please avoid at all costs.