Wag! - Dog Walkers & Sitters Reviews

by Edward In La

I had been using the service for quiet sometime. The service itself is great. However their ability to manage mistakes on behalf of wag is not. The last dog walker (July) I used them for lost my key fob and locked me out of my building in which I had to pay $305. I had to cancel a trip I had planned that weekend in addition to the time driving and frustration as I had to return from my trip to handle the issue. I reported the issue and the service rep ( trustee) called a couple days later and tried to help. They required that I spend time and that I pay it first before they reimburse me. Even though the incident was confirmed by the employee that lost my key . I asked them to communicate with the property manager as I don’t want to waste my time for someone else’s error as they can pay it directly. They didn’t want to. So I followed through their request and provided them proof. Trustee (Erika ) has put together a poor effort in getting this done in a reasonable amount of time. It’s been a lot longer than what anyone would expect for a simple reimbursement that is verifiable with documents I sent. They are waiting to confirm with the property manager ... although they didn’t want to call them in the first place when I asked them immediately after the incident. I’m mostly frustrated at the lack of urgency and empathy on wags behalf. They simply dropped the ball and don’t care. It’s infuriating

by Awesomesauce89

WagDogWalkersSitters asked me to submit a review, which I thought would post here, but I think it just went directly to customer service, so rewriting here!
I got three free walks for writing a recommendation for a friend, so I figured I’d use them to check out Wag. My walks were scheduled for 1:00am instead of 1:00pm, and there was no way to update the walks on the website, no way to get in touch with the walker, and nobody was answering the hotline. We finally just wrote “CANCEL” in as many fields on the profile that would actually update. The walker texted us close to 1:00am saying he was on his way over before noticing all of our desperate “cancel” messages on the profile.
The last walk showed that the walker had taken my dog on a 3-mile walk to a busy tourist area. My dog is scared of cars and crowds, so I was freaking out! The walker wasn’t answering texts and I was considering leaving work to go look for them when WagDogWalkersSitters said the walk was over and the walker answered my texts and explained that the GPS doesn’t work right for her.
All walkers managed to enter the building at different points without using the front door call box, which the building management frowns upon and makes me nervous.
TL;DR Crucial components of WagDogWalkersSitters are buggy/not fleshed out enough, customer service is not responsive enough, and walkers may not be properly onboarded/trained.

by Indigocritt

My husband and I took a 1 week vacation and put in a request for a cat sitter a few days before we left. I have 2 cameras in my home to check on the cats while I’m away. The night came for the sitter to come to my apartment and tend to both of my cats. My husband and I were at dinner when I got a notification that the sitter had started the “drop-in visit” so I sighed with relief thinking that my cats where being cared for. I decided to check the cameras as I had never met this sitter before and I just wanted to make sure my cats were safe but I saw that no one was there. I thought maybe the sitter was in a room that didn’t have a camera but my camera sends me notifications when a person enters my home and I did not get this alert at all. I called the sitter and they told me they arrived at my house and was in a room with one of my cats but looking at my camera I could see that cat was alone sitting on his cat tree. This person thought I would not pay attention and attempted to take payment for a service that they were not providing. Be very careful when hiring anyone from this company. The platform makes it very easy for someone to take advantage of you and your pet. If I did not have cameras both of my cats would have starved for an entire week while my husband and I were away just because someone who clearly doesn’t care about animals wanted to make a quick buck for doing nothing.

by Tks516

If I could give zero stars I would. A Wag! walker lost our puppy, didn’t follow Wags “protocols”, contacted me directly and only when I was 15mins into my drive to get home did I then receive a call from Wags emergency call center to which I had to explain everything to them and answer questions that should have been pulled from our profile. I had to request what it was they were doing to find our puppy and for hourly updates from them because they didn’t think that that was important enough to help put an owners mind a little at ease. Long story short my partner and I found our puppy 4hours on foot and 25k steps each. It was cold and miserable and they NEVER took full responsibility. They conducted an investigation that took weeks and concluded it was the dogs fault and the walker (whom both my partner and I both talked to) lied about what happened. Was it convenient when the system was working yes, is it worth the risk to have your family member lost and no responsibility from the care giver at the time and for it to possibly end up in days of searching or possibly death? Absolutely not! Go local and with a trusted and responsible walker. We were fortunate enough to save our own puppy’s life and are dealing with the anxiety this event caused him on our own dollar no thanks to this Wag event! I am a very level headed and calm person but this was by far the worst customer service and experience in general I have had by far.

by Klrodri

Please, if you love your fur baby DO NOT USE WagDogWalkersSitters. Literally anyone can get a job through this. They make it seem like the application process is a big deal but I went through it-simple questions, easy recommendations (literally had my boyfriend and best friend do it) and a background check. The ‘training’ is a joke. I flew by it on my phone in under 10 minutes. Don’t trust just anyone to walk your dog (and go in your house!) because that is what you’re doing. I know a dog died where I live in Houston (and many other places!) from an idiot walker. WagDogWalkersSitters distracts walkers during the walk-photos, videos, pee markings. You have to understand you’re taking a HUGE RISK by using WagDogWalkersSitters. Please think about it. This company is absolutely HORRIBLE. Don’t even try talking to customer service because you will get nowhere. The company also doesn’t take care of the walkers at all. I have a five star rating and have done over 300 walks..I was told they were going to refund me 10 dollars for a scam walk and they ended up deducting me 10 dollars from my paycheck. I have been fighting this for over three weeks now, talked to five different people and have gotten nowhere. This is extremely TYPICAL for both the walker side and customer side. I have issues like this with them all the time. It’s not about the $10 it’s about the concept of me having to fight for this mess that is their fault to begin with. Ridiculous...please avoid at all costs.

by Disgusted And Violated

We booked Wag for a sitting session for our two dogs on the recommendation of a friend who had used the service for daily walks. BIG mistake. Not only did we not receive updates on our dogs, we came home to urine and feces all over our apartment, dogs that clearly either weren’t fed or not fed enough (she never bothered to ask how much food they got), AND the sitter had helped herself to items in our fridge, watched DVDs from our collection, was in our bedroom looking through our personal belongings, and texted us at 9:15pm the first night there saying that she was going to crash on our pull out couch (which we never disclosed we had so there must have been some snooping involved). We specifically requested that the sitter not stay overnight and she persisted that she didn’t feel safe leaving to go home. It was 9:15 in LIC. No reason for that, and if you feel unsafe, don’t take the job. She claimed to have arrived at the apartment at 8pm so I’m not really sure why she was even still there close to 90 minutes later. I will be reporting this company to the BBB because they claim to background check their walkers, but don’t tell me you walked my dog at 9am and have me come home to a massive bodily fluid mess at 3pm. I felt violated and after a long weekend away, we ended up having to clean our entire apartment and strip our sheets since it seemed she was in our bed. SKEEZY. DON’T BOOK IF YOU LOVE YOUR PETS.

by SiZzledaddy

Wag is a good app but customer service makes it difficult for the walkers to get ahold of support. Once they actually anwser, they are very rude and difficult to talk to. This may also apply for Wag! customers in case of emergencies too.... Wag support is not there for their walkers incase ANYTHING happens beyond the walkers control. Example: a tire pops, an accedint, a overheated car...etc. If a walker needs to cancel because of any understandable reason, wag will not get your pup a cover for HOURS. This happened to one of the dogs I was scheduled to walk. My tire popped on the way there and I could NOT get ahold of wag support. That poor pup didn't get a cover for a very long time. I would've done anything to get transportation to walk him but unfortunately I was stuck....poor thing :( I've also heard horror stories of walkers showing us high/drunk and very late. So better hope that walker actually is good and shows up on time. The hiring process needs to be much stricter. Anybody can get in. Better off finding a neighbor to walk your dog for you or someone you truly trust.. If you like WagDogWalkersSitters idea honestly try Rover you guys. It's much cheaper also. I want your pups to receive excellent service and I know personally from walking with wag that they may not receive that every single time. I got a new job I cant stand these people and the service they provide. Not worth it. A hit or miss with Wag. If you like that...go ahead and give it a shot.

by ISSY13

Hard to get in touch with walkers.
Always messed up our schedule even though we had a reoccurring walk for almost 8 months at the same time everyday. Would take hours to find one-time scheduled and on demand walks. Customer Service never responded when we had problems with scheduling or a walker. The most recent example was when a walker never showed up. It said her number was no longer available. We waited two hours for a walk to be rescheduled. We just ended up using rover and they responded immediately. During the wait, we texted, emailed and called customer service. We were on hold for an hour. Once we decided we were done with Wag, we asked customer service to cancel all of our reoccurring walks. It’s been 3 days and they have been cancelled so we have to individually cancel each walk. While we were cancelling MONTHS of reoccurring walks, we kept telling WagDogWalkersSitters that we cancelled because of a bad experience and to give us a call. We probably did this for 20 of the cancellations and no one ever called. I would not recommend WagDogWalkersSitters to anyone. The customer service is never helpful. Often the first person we talk to has no idea what they are doing and then we have to wait to get transferred to someone else. We are now using rover. The customer service doesn’t seem to care. They don’t care about the walker, the owners or the dogs.

by Moose's Moose

While the walking service seems to be legit and you can see within WagDogWalkersSitters where your dog is via gps, the company loses all credibility and care for animals in their haphazard approach to dog sitting. If you love your animal, I highly recommend you look elsewhere for a company that cares for their well being as this one takes no accountability for the people they hire and let into your home.

My story:
After using WagDogWalkersSitters for walking services on and off for over a year, I felt (wrongly) safe in using it to book an in-home sitter for my dog while I was out for a week. It was clear during the week and upon my arrival home that the sitter barely spent time with my poor dog during the time I was gone (while he wasn't supposed to be away for more than 3 hours at a time). He didn't stay overnight even though I booked that within WagDogWalkersSitters . He also didn't follow the instructions I listed in WagDogWalkersSitters about how to feed or take care of my dog leading to him being sick when I arrived back home. I also had to call Wag twice within the first couple days because I was receiving zero updates from the sitter. After inquiring with Wag while, all they could tell me was that their people were vetted and insured. They did nothing to check on whether the sitter was actually at my home and doing what he was hired for, and I'll never know just what kind of bad treatment my 10 yr old dog went through while I was gone.

by Whenthedayisdone

I’ve been using Wag for at least a one and a half years. It’s been convenient for times when you’re in a pinch or new to stay are work longer. I love the gps feature which holds walkers accountable. With that being said, I’ve noticed recently that the quality of walkers has started to decline. My last walker didn’t even know how to put a simple harness on my dog and started the 30 minute clock when she entered my apartment ( took her about 10 minutes to get harness on) therefore my dog only got a 18 minute walk. Barely over half a mile. My dog is high energy and a fast walker so in 30 minutes It would be nice to get a mile. I mean people can walk a slow pace and do a mile in 15 minutes. Anyways another walker didn’t know what a belly band is. My older dog wears one so he doesn’t have accidents in the house. The walker let him out without taking it off! So he peed in it and had to sit in it the rest of the day. I think if people are doing this for a job, they should know how to put a harness on and recognize that a dog can’t pee while wearing a belly band. These are just a couple of experiences with my last 2 walkers. Wag is not cheap! I expect better service when taking care of people’s fur babies! I have started to contact my regular walker more often know because it seems just too frustrating to deal with Wag.

by Littlestlyon

Was really happy to find this service to help me during long work hours. The first month of service was great. I then had a walker lock my keys to my house IN my house rather than using the lock box outside. Normally I have a spare but had recently lost my usual keys so the keys in the house were the only keys I had. It was snowing and I had to call a lock smith and wait outside. Finally got into my house and called the Wag customer service. Got in touch with someone that was going to help reimburse me the $125 I had to spend on the locksmith that day. After sending this person the invoice they informed me they would have to call
The locksmith company to verify. After two weeks of email exchange I gave up. The person I was in contact with apparently couldn’t get in touch with the locksmith even though I was personally able to get through every time I called. They didn’t even offer reimbursement in the form of walks. Then three weeks later my “premium” subscription started which I had forgotten I was on a free trial for. I called the customer service line again and explained why I wouldn’t be using this company ever again and was told that the service charge is non refundable and there was nothing to be done about it. When I asked to speak with a supervisor I was told “they will just tell you what I did.”

All in all that single walk cost me $135. I will never use this service again

by Nicolettena

Wag has a wonderful concept. In today's bustling times, I can see how the on demand walking services can be helpful. I feel as though the prices are affordable. WagDogWalkersSitters itself is well constructed. You can follow the walker and the map, send pictures and updates, and if need be I took the Walker directly. So if the walk goes well and you have a good walker everything pays for itself. As a walker, i've seen a fair share of questionable walkers. I think the hiring process should be a little bit more hands-on. Maybe more in person interviews? There are people who have no professional pet care experience but have exceptional care compared to others and vice versa. it's hard to know if you have a good dog person employed without meeting and speaking to them versus throwing online tests their way. The company support for the walkers is bad. We need to contact them through call, they do have a negative tone of voice and seem as though you're wasting their time. They have delayed notifications about you requests for walking or boarding. Sometimes they are unclear through message about what you need to do or what they are doing. The updates are not frequent enough. I really do wish there was a better structure, because WagDogWalkersSitters would be amazing for both the owners and walkers.

by Saraaaaduh

Okay I love wag. But I HATE WagDogWalkersSitters !! Please fix the walker app! I always get “_____ wants you to walk ______...” alerts and every time I click them it says “walk already booked.” Or I’ll get “new walk tomorrow at 10am” notifications and click on them in half a second and it will say “walk already booked” or not show up at all. It’s extremely frustrating especially when I rely on these notifications so I don’t have to be inside WagDogWalkersSitters at all times.

I also have been having trouble with requesting walks. I will be with a dog owner and they will post a walk in front of me, I’ll click “request,” but it says “confirming” for minutes while on their end I never show up! THEN another walker will request that walk and my screen will still say “confirming” for hours or until I log out and log back in. This glitch prevents me from getting walks.

I would really love these issues to be looked into further especially the notifications. I enjoy being a wag walker when WagDogWalkersSitters works but I do not recommend it to people because of these major issues.

by Fur Mommy

I love using Wag to help keep my dog, Grayson, active during the day! I will use WagDogWalkersSitters when my schedule gets crazy and I can’t take my pup out. You can schedule walks same day or even within a few hours of when you need it. I’ve used t when I went out of town & my hubs was at work. I felt very safe. I love how Wag requires background checks of their walkers. During the walk, your walker will send videos, pictures, as well as a report card of how the walk went. WagDogWalkersSitters allows you to track how the walk is going as it’s happening! All my walkers have been in constant communication with me, & willing to deal with me being overbearing! Each walker has kept an eye out for my cat, & sent me pictures of him so I know he didn’t sneak out. Grayson has loved all of his walkers and that is so important to me! One of my favorite things about the Wag app/company is their desire to keep you safe by sending you a free lockbox for your key! This ensures the safety of my home and my animals! Lastly, they will do promos & offer you a free walk every once and a while. This is so great when you have a busy day & can have someone just stop by (even when we are home).

I can say this, I am NOT paid to give a good review & I’m NOT an automated response. I truly love WagDogWalkersSitters/company and tell my friends about it!

Happy walking!!

by Jasmine99

My fur-babies and I love the Wag app! I usually request an immediate walker and I receive a text immediately that they've requested a walker in my area and I will be alerted within 10 minutes of time of arrival. A few minutes later, I am texted that a walker will arrive by “time” (and its usually within 15-30 minutes). Walkers have been very courteous and timely. My dogs get excited and go for their walk, all the while I can watch their walk by map in the Wag app. It notifies me when and where they tinkle, doo, and the walker usually sends me at least 1 video to watch with paw-some background music! Laughed so hard the first time I watched it. You can set up a regular schedule with your favorite walker also! I can see profiles of all the walkers before they walk my dogs, or I can choose them. However, if not available or they don't respond quick enough, the Wag app will alert other walkers to accept the walk. Some walkers have mentioned that they try to grab a walk, but even though they answered right away, someone else beat them to many walks.. So apparently the walkers need more walks. If you have a favorite walker, best to text them first before you request them, just to confirm availability and alert them you are requesting a walk. I’ve been using Wag for over 6 months and love it! Thank you Wag and paw-some walkers!

by TRChamz

Wag is a fantastic app & service!! I have a beagle and, at times, my daughter’s border collie. It’s not always easy or possible for me to walk/exercise the pups, especially if I have after work commitments or a social engagement. Enter Wag! with their wonderful walkers & solid customer service. Every single walker has been stellar! The lock box idea is genius for the times no one can be home. Since walkers are well vetted you know your dog & Home are safe. I’ve had great experience with customer service as well. They are very responsive to all questions and requests for assistance. For example, at times I only have the one dog home for to be walked. However, I registered both dogs when I created the profile on my app and prefer to leave it that way for the times that both all of and Charlie are in my care. All I have to do is text Customer Service to alert them to the fact that I present only one dog has been walked and they quickly and easily credit my account. I truly love the idea that an experienced dog walker/dog lover is caring for my dog when I’m not able. Download WagDogWalkersSitters and try today. You won’t be sorry!

by Steph Redmond

Wow, this is an absolute game changing life safer. WagDogWalkersSitters in itself has a great design and is very easy to navigate. The service on the other hand is amazing. I have had several walks arranged and they have all been great. I have 2 high energy Husky puppies that are selectively trained or maybe they’re trained and just listen selectively. I requested an experienced walker and they sent over the perfect walker. The first walk we did together because the puppies initially freaked out when they were taken away from my husband and I. So, she ended up walking them and we just tagged along and it was great. The second time she came when we weren’t home. She gave us a full report telling us what a great walk they had. We actually received a free lockbox when we signed up, that allows the walkers to enter when you’re not home if you so choose. WagDogWalkersSitters tracks the entire walk and it even posts where the pups did their business. They also take a video and take a picture at the end of the walk. This is such a wonderful idea I highly recommend. Plus they were running a promo for a free walk, if they still have that available, I say jump on it ASAP! It’s a must have for any dog owner.

by MalecShipper

I love working for Wag and I love hanging out with all the dogs, everything about that is fantastic however I do have some constructive criticism.
- As many other people have mentioned the walker support is really bad and unhelpful, they take a very long time to get back to you and I feel that they only care about the customer but not the employee. Once a very large bulldog was growling pretty aggressively at me and another time I went to a building only to arrive and find that there was nobody there under that name and the walk had been a scam. Both times I tried to contact support and depending on what could have happened, those could have been unsafe situations, and support did not answer for a very long time both times, and the second time they put me on hold for like ten minutes. There could have been some person there trying to hurt dog walkers that requested a fake walk, and support put me on hold.
- You should be able to change the radius of walks that are visible in WagDogWalkersSitters . I know you can restrict notifications but opening WagDogWalkersSitters and seeing a bunch of beautiful huskies and German shepherds that are all 10 miles away is so sad.

Aside from that I love WagDogWalkersSitters !

by Ac1234567812345678888896426

I’ve been working with wag for quite a while! I’m shocked at some of these bad reviews!! I love my job!! Wag sometimes has some technical difficulties (not often) since it is an app & sometimes the Urgent Walker Support is a little slow to call back but they do have a lot of dogs & walkers all over the country & they can’t get to everyone at once. If any situation was that serious that you need them that very second, us walkers should call someone else that can get there quicker anyway! But other then that my experience with wag has been awesome. They’ve always been able to cover my walks where something happened & I couldn’t make it. It’s obvious they really care about their clients/clients pups & they also don’t hire just anyone. A few people I know have had dog experience but still didn’t get hired, they seem to take it very seriously. In smaller cities where they are still working on expanding walkers to that area, like the IL suburbs, sometimes take a little longer to get walks filled but they always end up getting filled. But yeah that’s all I can speak on!! Everything else just depends on the walker you get & I don’t count that as the company. When I get my dogs I’m definitely signing up.

by Worstideaever3

I love WagDogWalkersSitters. I originally downloaded it because I broke my leg and didn’t have anyone to walk my large but friendly Bernese Mountain dog while on bed rest. It was easy to set up and they offer discounted options if you buy in bulk.

WagDogWalkersSitters is like an uber for dog walks- I put the request in for what time I want him to be walked each day, choose between a 20 minute, 30 minute or 60 minute walk, and the Wag team sends a trained walker depending on each walker’s availability!! I love that they handle all the scheduling and I never need to worry about a no show!! They also send me a free lock box to put a spare key for the walker to use when I’m out, I’ll be using it when I can walk again!! You can also write long notes about your pup on your profile so that each walker knows your pup well before arriving. I got treats for my walkers cause my dog can be stubborn.

During the walk WagDogWalkersSitters tracks where they walk and the walker even marks where they pee/poop! This tracking gives me peace of mind!!! Sometimes you can even extend their walks for a discounted rate!! The walker always takes a picture of brody and writes a review after each walk. I’m able to “prioritize” aka pick which walker I’d like to return! There are also overnight or daycare options. Love love love WagDogWalkersSitters. Thank you Wag team!!!

by PureLunnerAngel98

I work for wag. I know that every dog is different ! I was reading the reviews and was surprised! I do admit it takes a while to get a hold of wag and that frustrating. I will give them credit though because when ever something came up like the information on WagDogWalkersSitters being wrong, my car not working, not being able to access the house to walk the dog or if I accidentally accepted a walk they always work with me and help me out! I make sure to contact the owner when I’m on the way and send pictures updates through text as well as video updates through WagDogWalkersSitters . I make sure I care for every dog I walk making sure they have food and water and clean up any mess they might have made. So while I know there is so flaw within the wag company it’s still a great company. Every walker must watch a video about proper handling and how to put a harness on as well as the best types of collars and harness we take multiple test that we have to pass and we have to pay to get a background check as well as be insured we are contracted and bonded and while some walks might not be that good their are tons of walkers that go above and beyond and truly love animals. I’m truly sorry that some of you didn’t get good service but I promise wag is great!