Contact WoofTrax Support

by Chaz/Chaucer

I am a long distance walker and walk 4-6 times a week. I decided since we raise service pups and foster for a rescue group I should put the miles to good use. Hence, selecting Woof Trax .
It has been nothing but frustrating since day one. 90% of the time the distance is incorrect, it consistently turns itself off, the time is accurate about 60% of the time. Super frustrating when your goal is to raise money for a charity.
It’s a shame as the concept is great it’s just not a useful tool and certainly not worth making sure I have my phone while walking.
On my way to deleting the app and will try to find one that works consistently and has accurate data.
Take away: find an app that works as described. Of interest I entered 6 nicknames and everyone has been taken, coincidence with a 1 star review😏. Maybe not!

by 25 Year Memebr

I have used the app for over two years with no problems but the last few months it has gotten really bad. It will randomly stop tracking and if you stop to take a picture that will stop the app now for some reason as well. I just watched it chew up 12% of my battery in about 2 minutes after it hit the perpetual loading screen when you push the button to stop the walk.
I have 75 miles to go until 2,000 miles. When I hit that mark I’m screen shoting it and deleting the app. It’s a shame that 2 years and 2,000 miles of dog walking is going away but it time to move on to something reliable.

by Hungryana

Update: after deleting and reinstalling the app still crashes constantly and the developers never got back to me.

I like tracking the walks I do with the pups and this app was very helpful. I recommended it to many people. I received one or two notifications of donations made to my shelter of choosing on my behalf. I downloaded the app two years ago and have logged more than 1000 miles in walks.

The new app, Wooftrax (it was called “Walk for a Dog” before) has better maps than before and you can pause the walks if needed, which I liked. But the new app also has some sort of glitch and crashes in the middle of my walks. In the last few weeks I noticed many times that the app crashes without me even touching my phone and as a result it’s logging shorter walks than we are doing. At first I thought it may be something with me using other apps simultaneously but that doesn’t make any sense and many times the app crashes while the phone is in my pocket. I contacted the developers two weeks ago and did not hear from them. I deleted the app and reinstalled it. It recovered my information and I will report if that helped. I don’t recommend the app anymore.