Contact Rover Dog Sitters Walkers Support

So on my dogs profile I put that he doesn’t not get along with cats or other small dogs! When I booked with them I made sure I put all that information on my dogs profile! Along with the filters for having a fenced yard and no pets in the home! When we had dropped off my dogs the person in charge said she had puppies I told her do you want us to have our meet them first and she said no, I can have my husband do it later with me. I asked her if she had any training in greeting dogs together she told me yes. On top of that lie she said nothing about having a cat in the home. I told her my dog is a Alfa dog and does not get along with cats or small dogs that we have to make sure they get along. But she said she would have them separate. The following afternoon I get a phone call saying my dog attacked her cat! I told her you never told me you had a cat nor did it say it on your profile. I have screen shot I sent them of her lying about having any other pets in the home! And also showed them screenshots of my dogs profile showing he does not get along with cats. But they didn’t care that the person watching my dogs lied to make money! They closed my account and probably still has her lies up! Watch out for who watches your dogs on this app! Clearly they don’t care about safety or the fact that she lied! No matter what precautions you take for your pet their is always away for people to lie!!!!

This was a nightmare!!!! I can not believe this girl. First off she asked us to pick him up because he was barking. It was obvious she was not giving him any attention. She left him alone long enough to chew through his leash and his paws are burned. Today I was coming home from my honeymoon and we were stuck on the plane. After days of messaging me how sweet he was other than barking she said he destroyed her things and how I needed to pay for them all. She said to either pay her or she would let my dog go, or take him to the pound. Which she was already paid to watch him and wanted to scam us out of our money. When we got to her she did not give us our dog food or toys, she said her boyfriend had them. Her boyfriend came out and we asked where his food and toys were and he said don’t worry about it while they both got in the car and drove away. His mom came out and we asked her about Bo and she says that he didn’t even stay there. So they gave us a completely wrong address. The mom called the son back and give us back our dog food and toys but I promise that I will never use Rover again. My husband and I tried 3 times to get rover to help us while we were out of state and every time they said well try to keep it civil. This is seriously the nightmare that I never wanted to come true and I feel so bad that I trusted rover with my dog. I hope that this girl never gets any other business. I am so disappointed

If you’re looking to throw away thousands of dollars while you take a small trip here and there, this may work for you. I’m sitting here baffled by the prices. Even at $50 a night (which I thought was reasonable) you get gouged for additional dogs. That $50 becomes $50 per night plus $20-50 per night for additional dogs plus there are fees for hair, age, weight, playing, walking, etc.. Even for people who don’t even allow dogs in their home but only to stay on their farm. Why would I pay someone over a grand for a weekend trip? That’s absolutely absurd and not even competitive! There are local kennels that won’t charge that much with actual professionals and medical teams on staff. I downloaded this app hoping I could find someone who would make my babies feel at home while I was away and instead I find a bunch of people who don’t have jobs who want to charge money as if they are dog whispering gurus. It’s insane. Rover should keep these people in check. If they are actual certified professionals who open up their homes and charge a bit more, ok understandable. BUT don’t act as if a stay at home mom with 5 kids is someone I should throw a grand to because I need to leave for a weekend. Thankfully I have some good connections and will be flying out an actual professional and paying less than $400 to cover airfare, food and payment. Get your stuff together Rover and start getting people.