Contact Canary Support

by GoogleOwns

I’ve used canary for about three years now and there are just consistent issues with the app. It will stop giving notifications. It will stop loading. It will log you out. It will erase any notification it had. Save yourself the trouble and choose another company. This one isn’t worth the headache.
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Since the devs responded I’ll say I’ve already reached out to them about the app and the camera issues and they usually just tell me to restart and reinstall. They’ve provided no useful information for it to stop. Look at the critical reviews and you’ll see. The app will stop sending notifications, it takes 5+ minutes to get an alert after it happens regardless of which plan you have, they try and entice you by saying you can get a $100 gift card but not giving you a way to bypass that without sending an email, the app will wipe your videos free or not. The camera will randomly stop working. All canary has is buy a new one, reset the camera by unplugging it, or reinstalling the app. They don’t care to fix the issues. I’d never pay for an unreliable service.

by One Eight Seven

Don’t believe the high ratings. I’ve been a customer since the beginning. They’ve continued to remove features that were included. I had something trigger the camera at 3:30 this morning and I couldn’t view it at 8. Used to have 24 hours of footage (actually, used to be able to view a month, but they took that feature away and moved it to their premium tier). Now can only view ‘today’ - by what ever the developer defines as today apparently. Also, not sure how the developer got my old review removed, but I suspect that is why their rating is higher now. Removed a lot of negative reviews. After not being able to view my video from just a few hours ago, I’m finally done with this product. Getting something with local storage. Recently set up some Eufy cameras for my mom. Much better picture quality, local storage, and pan capabilities for a fraction of the cost. Going to switch to their products.

by Chubasco

After a few years of experience with Canary cameras & their service it is time for an upgrade. I will definitely NOT resubscribe to their service nor purchase any of their cameras. Half of the Canary cameras I’ve purchased have quit working (hardware failures) and their customer service did absolutely zero to help despite multiple emails. Even while the cameras were physically working, their service (app, features, software) were unstable, buggy, and unreliable. Again, despite multiple customer service emails all that I received were empty promises about fixes and new features that never happened. The only consistent experience with these products & services was a continual decline in overall quality and value. There are too many better alternatives available in the home security camera market to waste money or time on Canary. Don’t be fooled by their cool looks or accessories.