Contact Ritual Support

by Rainman

Now Ritual wants to force me to access my location in order to use the application I’ve been using for a year. I’ll be sure to let the food retailers how horrible Ritual’s business practices are. Won’t use this application again. Not sure what’s worse Apple not putting reviews in chronological order and the most recent not showing on first screen in App Store or Rituals data mining. Both seem pretty bad and very disappointed the Apple would conduct themselves this way. Tech companies definitely need a wake up call.

Response to developer. So are you saying that Ritual was gathering my location without asking permission of the user. I had my location for this app shut off and unless Apple was allowing you to bypass which then there are bigger issues at hand. What your implying is that since the update to your app you have changed the way the location services are shown to consumers. Either turn on your location or don’t use the app. In the past you just accessed the location of users ? And Please stop with the patronizing responses as if people can’t figure out how long it takes to get to a restaurant.

by Lucy_N

Ritual is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the Ritual app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, Ritual gets referrals, you get nothing.

Update based on the developer response. I am smart enough to search for DOLLARFEST. The app shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.

by Ritualsucksabsoluteass

I downloaded the Ritual app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.