Bridj NSW Reviews

Bridj is apparently only in Sydney. It would be great if it could say that on its home screen for those of us who didn't realize that service had stopped in Boston.

I've been using Bridj for about a year, and while it started off great there's been a steep decline in both service and value over the last six months. Prices seem to raise every month - a ride that was $3.00 a few months ago is now up to $6.25, with no improvement in quality or service. In fact what I've found is the opposite - the quality of rides has depreciated thanks to overbooking, Bridjs that are frequently late and worse drivers. I used to love Bridj but now it's become just another startup that apparently can't do anything to maintain quality as it grows.

What would be immensely helpful would be a simple presentation of the routes that Bridj currently supports. Otherwise, the user is subjected to an endless guessing game of entering where they are and where they want to go, only to be told that Bridj does not support that route.

UPDATE - I used to love BridjNSW. Now, the buses rarely show up on time if at all. I've had to file numerous complaints with the support department for refunds on buses that just never showed up or were 20+ minutes late.

Original - Currently en route in my first Bridj ride and it's amazing. I never write reviews for anything, but this is well worth 5 stars. Luxury bus setup, affordable option that's getting me home quicker than taking the T for just a couple dollars more! Absolutely thrilled about BridjNSW and system. Props to Bridj!

Pros:
- Clean vehicles
- Nice leather seats with a lot of space
- Free wifi during the trip
- Responsive customer service

Cons
- Rarely on-time; sometimes cancelled
- Late notice when rides will be late/cancelled
- App is prone to crashes and misinformation

Overall the service acts as an alternative to public transportation but ends up being only fractionally cheaper with much worse reliability. I want to like this service, but after several late or cancelled trips with very little heads-up I cannot endorse it.

BridjNSW seems buggy. Sometimes it gives only one pickup time when there are several remaining (try five minutes later or from the opposite corner of the the street and you get the full schedule). And the "recent destinations" list too often doesn't show the place you went just yesterday.

The service is generally good, though the timing can be puzzling, but BridjNSW is very frustrating.

So simple. So convenient. I can't thank Bridj enough. I'm no longer stressed every morning waiting for the over crowded T or the inconsistent bus. THANK YOU!!! Boston needed this years ago.

Like uber for public transit--going to make morning commutes 10x easier!

Bridj makes my commute easy and comfortable without costing too much

Ever since discovering Bridj, my daily commute in Boston has gotten exponentially better. Beats the MBTA any day of the week.

I've been waiting for Bridj to officially release its app, and the wait was well worth it! BridjNSW is super user-friendly, and Bridj's service is great.

Wonderful to ride with Bridj, and if you have any problems, the in-app customer support is quick and helpful!

Bridj is reliable, fast, and a pleasure to ride. A whole different experience for getting to the Seaport than taking the MBTA.

This review is about the service, not BridjNSW . The service is excellent and inexpensive. No complaints.

BridjNSW , as others have mentioned, is awful. I could deal with lack of a published schedule if BridjNSW actually worked at knowing times and locations. But I'll put in a route and they'll tell me it doesn't exist, even though I know it does, since I take it every day. If I were a first-timer, I would never know it existed. I have reported it to them and they tell me it's a bug. Ya think? Hard to serve customers if you tell them you don't exist.

I've been waiting for Bridj to release BridjNSW and am thrilled. Bridj service makes my commute so much more enjoyable and now BridjNSW is just icing on the cake!

I can't recommend Bridj enough. Low cost, door to door from Downtown Boston to Allston in 20 min or less. The drivers are fantastic and there's free, reliable wifi. What's not to love? You'll never take the Green Line home again.

I highly recommend BridjNSW/service. It is certainly worth the cost of the trips. I have used it many times and am always impressed.

I love Bridj and the Bridj app! It has changed my commute and is 100x better than the T...especially in the morning. If you are looking for a more convenient and peaceful commute then try Bridj today!

Looks like I won't be taking uber to work any more. This was already a great company. Really pleasant, convenient and inexpensive. Now that the mobile application is out (and working beautifully) I'll use it every day. Well done!

Easy to book a ride. Clean/comfortable vans. Would love to see it expanded to the Somerville area