Air Transat Reviews

by Vwub

So I bought a ticket 11 days ago and today I find out the fare dropped by $350 total (pretty significant!) and this app was not able to reimburse me the difference, offer any perks (like a freaking $25 gourmet meal) or offer even a promo code for next time I book with them, so basically I lose out on the $350 difference just because “fares change” and they cannot do this for every customer (or, you know, you could if the customer calls and asks for something from the customer service). By the way, my ticket was for the “club class” so it’s not like I paid for basic economy, and I always fly club with them so you’d think they’d do something- even if it was just a little extra something (I would’ve taken a $25 off coupon for a future flight for all I care) just something, any little thing, to say they appreciate me as a return customer, and that they’re sorry the price changed so dramatically in less than 2 weeks. Well I know that other apps have a price guarantee, so I won’t be booking through AirTransat anymore. I might not even book through the airline anymore.

by Not A 7 Am Morning Person

Why does AirTransat keep telling me to book my seat then when I look into it you want to charge me for my seat. If I wanted to pay for a seat I would have booked the seat when I booked the ticket. Send the notice 24 hrs before flight leaves. 1 star only because app keeps waking me up in the early morning with this useless message.

by Nickoke

AirTransat is incredibly clunky, glitches in the middle of inputting information, won’t recognize that you’ve actually checked in, is slower than a horse without legs and overall poorly designed.

by Ma94566

I may be able to understand squeezing passengers into exceedingly narrow seats (I’m somewhat broad shouldered but not very overweight - just an average build) on a 2, 3 or even 5 hour flight but to squeeze people into these types of seats for a 10+hour transatlantic flight borders on the criminal.

I won’t be flying Transat overseas again.

MA

by Daniela Velarde

I was on hold for 3 hrs yesterday on the phone to talk to someone since one ticket on my reservation doesn’t show and I’m traveling today!!!! The support via chat is also not helpful as it is a bot not an actual human

by Iyokpesomi

I can’t check in on AirTransat or on the website. Why tell people to check in online if you are unable to handle it? This is my first time using Transat and it will most certainly be my last.

by Kim97742173

App crashed multiple times while trying to check-in, especially when trying to add the boarding passes to your phones passbook.

by Diane Marple

As a Canadian citizen living in the US, I fly frequently to see my adult son and daughter in Canada. Last June 2020, my husband and I had booked our tickets with Air Transat for my daughters wedding, our flights were canceled as the Canadian border was closed. Air Transat would not reimburse us. They would only issue a voucher, which we used to book our Christmas tickets, then Air Transat cancelled those too. I’ve waited HOURS on the phone to try to speak to a customer service representative, to no avail. I’ve wasted time on line trying to book using our VOUCHERS, another waste of precious time. I’ve since flown twice with Air Canada to Toronto, with no issues.
What is the problem with Air Transat ? And what gives Air Transat the AUDACITY to feel it can keep our money ? that is OUR money ....!! If I don’t hear back soon , regarding this matter, I will have no other choice but to seek legal advice. Sincerely, Diane Marple. Cell -: 720-215-5676

by Hdlgxigdogsogsit

Worst airline app ever. Not user friendly. Delivery of electronic boarding pass is horrible.

by Birdiebarjak

After downloading AirTransat , you would think that the next step would be to create a profile. If you can do this, it is not obvious. Tried to find and create a profile, but I could not. Then I went to to My Trips and put in my flight number hoping that would bring it up. No dice! That didn’t work either. Didn’t try to book a new flight from AirTransat because I already had done so. Totally useless APP! American Airlines has one of the best ones. The minute you open AirTransat , all your trips are right there beautifully laid out. Not sure what Transat is trying todo.
George Barjak

by Luigi Albanese

Worst airline company with zero empathy for its customers.

by DevonshireDumpling

On Monday Oct 1 my wife and I flew the almost 11 hr flight from Athens to Toronto. It was scheduled to leave at 11.40 am local time but was delayed by 1 hr 10 min due to the fact that 2 flight crew did not arrive until 11.10 am. This tardiness gave us the impression of sloppiness in Air Transat management. So a long trip became even longer as no time was made up enroute.
We paid extra for more leg room but this extra confort was greatly compromised by the tiny seats which meant we were squashed together like sardines!
When we landed at Toronto another small delay of 15 min occurred because the plane was not properly gated. The plane came to a stop and the buzzer sounded for passengers to stand up and retrieve their bags from the overheads, when low-and-behold the plane started jostling backwards and forwards so that the jet bridge could attach to the plane. People almost fell over.
Not a good trip. However the flight attendants were professional, helpful and courteous.

by Elmacron19

This is my first time flying with this air line and is starting to feel like bad idea, I can’t do pre-checkin and when I try to add my flight to AirTransat it just crashes.

by BlueBuffalo

Add boarding pass to wallet always crashes!! Notification check in prefills my info, check in on dashboard does not.

by Mfchild

The seats on my flight were very narrow. It’s a good thing I’m thin, chose an isle seat and the person next to me was also thin. Unfortunately for her, the person sitting next to her was somewhat overweight. Also, the seats had little padding on the seat bottom and I began to suffer after about two hours.

by LucasLav

App runs well, just wish it was possible to check on meal selection.

by JLMSTL

I’ve flown Air Transat several times and I’ve never been disappointed.

The prices are totally acceptable, the seats are very comfortable and the food they serve is really good.

My last flight? 45 minutes early arriving Paris. I’ve been early on several flights, but 45 minutes is very good!

And not to forget the staff: friendly without being superficial, professional and give every impression they really like their job.

What a great pleasure compared to what you experience on USA carriers.

Hope their executives and administrators realise they’ve got a good thing and don’t screw it up like some other airlines have!

by Beamerschwagon

Now available in U.S. app store

by Tubby Fat

Really finds the best deals❗️

by Isabelke Cote

I LOVE your app!!!!