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I concur with the other person rating... Emirates the airline for me deserves a 5+ for their service and safety but not so this App....I spent 3 (three) days trying to purchase a return ticket Juba to Tampa. The first day system stopped the booking at some point advising something like the seats reservation was experiencing problems (or could not be allocated...) the price was something like $2576; the second day to my surprise the price had increased about $30 so, I tried booking again several times stopping always at same point, so decided to do a reset (in case it was my phone...) but still unsuccessful. The third day since I knew the drill of the price increase I did not get surprised and kept trying... so the price had already passed to about $2636 so I got so frustrated that decided trying to book with my miles but at the end could not; so, finally opted going via another airline and bought the ticket in a nick of a dime with their app just to see now an update has arrived for Emirates App but for me was too late...(if it indeed works as it should be). Good luck!

This is my first time flying Emirates. I’ve flown all over the world on many different airlines, but have found the Emirates app to be one of the most difficult to use. I’m using an iPhone 8+ that has the current iOS, but everything from booking to setting up my Skywards account to buying my seats to checking in has been difficult. I ended up calling Emirates twice to purchase seats and then again to get my passport number entered as it wouldn’t take. And, the app kept entering my birthday in Skyward on the wrong day, too, so now I have to go through some convoluted process that can only be done from a PC to fix that. Meanwhile, I’m still not fully checked in, so guess that will happen at the airport. I’m no techno-peasant, so it isn’t user error. For what I’ve paid I sure expected better. This has been so frustrating!

I have been trying to get hold of their service team for a week. I am trying to checkin for my flight to the US, but I have only 2 options: I am either a US permanent resident or I cannot use USA as an option in counter of residence. Since I am only in the US on a visa I am not a permanent resident, so I can’t check in on the app. Also I have a 12 hour layover in Dubai, but it won’t let me book Dubai Connect, there is no option to book it. Even worse is their customer service, I have been calling them for at least a week, and I am always in queue, perpetually. They don’t hesitate charging premium amount but won’t fix their user interface or pick up the call or provide live chat.