Contact Donkey Republic Support

by Milly.ok

Me and my son both rented the bikes in Berlin and when we finished riding after around 30 minutes, we locked it and left.
Day after, when we’ve already left Berlin, I recived sms “are you still using the bike”? It appeared that I was “using” the bike more then one day because app didn’t register that I lockef the bike. Also, got the warning that I will be charged with 10 eur because I left bikes unlocked and if they don’t find them on location they will charge me for 180 Eur! This is outrageous. How can I be sure that this is true what they say? I locked bikes and it was ok, they can now say the bikes are not on location and charge me, I cannot prove anything, I’m thousands kilometers away. Don’t use this app, there are many more other, even Uber for bike rental in Berlin.

EDIT: After 2 e-mails, I got kind response from customer support that they will end the rental and that they will refund the money for the time I didn’t use it. Yes, extra money is back on my account, but I was still charged 15eur per bike for only 30 minutes ride. So definitely I cannot recommend this app because is way to expensive and glitched.

EDIT no.2: DON’T USE!!!

This is absolute theft!!!
3 months after I used bikes for only 30 minutes, they still charge me every month for 15 eur!!!
This is outrageous and criminal!!
Are you guys real??

by Allicenodrink

Generally a nice service, but the application is absolutely horrific in its geolocation and ability to detect where you parked your bike -charging you a fee each time. I ended up spending an additional 10min each time just trying to park the bikes at the end of each rental and lock them up.

I have no idea what mapping API they are using, but the application consistently complains of the parking placement of a bike even if you are standing in the correct location cross referenced with either Google maps or Apple Maps (which is insane because they are probably built on top of one of those). I parked two bikes physically next to each other and was charged a $5 moving fee for one of them but not the other -which would again indicates questionable reliability of the app.

Again, nice in principle, but no way to dispute fees that are incorrect.

by Missler

DO NOT USE DONKEY BIKE, your return may not register and you may continue to be charged.

I used this bike for 30 minutes yesterday. Arrived at my destination, locked it, received confirmation via app that the ride ended. My colleague parked their own donkey bike at the same location, locked and received the same confirmation. They’ve had no problems, I’ve had nothing but.

Today I received multiple notifications and a text that my 30 minute rental was still active and being charged €30+(!!). I’ve sent multiple messages through the app and replied to their text, no response. I did however receive an automated notice that my card would be charged €180 if the bike wasn’t found.

I actually stopped several people on the street today who were about to unlock their own donkey bikes. I told them about the nightmare issues I’ve had and pointed them toward the nearby MVG bikes instead. No ripoff return issues and they have 8 speed hubs vs the 3 speed hubs on donkey bike. I’ll keep doing that and I’ll also refuse the CC charges from donkey bike until this issue is resolved. I guess the very low rating is no surprise, I should have checked before renting.

This app needs serious improvements. Good luck with retaining users enough to fund those..