Contact MileagePlus X Support

by Aqua Vortex

I tried to purchase a $25 gift card to Starbucks. I received an email saying there was an error and I would be refunded within 5 days. I’ve purchased many cards and had never seen that email. So I tried again with the same result. I had 2 x $25 charges pending. 3 days later I see the first charge post. So I call United mileage plus program and and am given a different number. So I call that number and they are closed on the weekend. I understand things happen but there doesn’t seem to be any recourse. So now I will have to spend more time try to fix their error with them or with my bank reversing the charges. It’s frustrating because everything is through the app and immediate except when they screw up, then I have to call someone during business hours. I will try to call them on Monday.

by Quinbakoxy 2

Used to be a big fan of this app though I seldom remembered to use it. I did try to use it recently and my credit card was charged twice but the transaction failed both times so the retailer didn’t get paid and I had to use a different form of payment. I expected the pending charges ($220 twice) would vanish from my Amex but, no, they became regular charges to my account. I then received emails from United promising refunds in about five business days, no idea why it takes that long, maybe they need the cash. That was twelve days ago and no refunds as yet.

Makes no sense. Why charge me if you know the transaction has failed? Why take so long to process a refund that should be automatic? Have no confidence in this app going forward. Be warned!!

by Very Disappointed And Unhappy

For the last year and a half the app worked just fine. The last 2 months I have had issues. I get an error saying that my transactions are being declined when purchasing gift cards and to contact a service agent through a specific e-mail. I e-mailed this e-mail with my issue. I got 2 responses to fix the problem. The problem was not fixed by doing what they told me to do. I notified the it didn’t work, but no responses. I have since lost out on at least 1000 miles since this issue arose. I know it’s not my credit or debit cards declining the transactions because my banks have said so and I get e-mails that I’m getting miles on dining partners when I use my cards at dining partners. This has left a really bad taste in my mouth with United.