Contact MileagePlus X Support

by KylieBoyCA

Previously app users were able to search by location, or even search by an expanded Map View for merchants and particularly MileagePlus Dining program restaurants outside of one’s immediate/home territory. This was a very useful integral feature to expand one’s search beyond your immediate area, which of course is necessary for selecting MileagePlus Dining restaurants when planning ahead for travel, while on road trips or when visiting locations outside of your immediate area. In recent updates to the Mileage Plus-X app, this functionality has been lost. I even tried turning “location” off on my device, in hopes that it would show ALL options on an expanded map view or show merchants/restaurants in the current expanding map view as I moved it to areas I’m interested in seeing options in, as it previous did… but it no longer does so. It now defaults to the same “Nearby” options based on current location, which when home, users are generally already familiar with. I don’t need an app to help “discover” businesses I’m already familiar with. What WAS formerly helpful was finding options in areas I’m LESS familiar with. Due to the LOSS of this feature, my use of MileagePlus Dining restaurants has significantly declined.

by LLLarryLL

The app is convenient to purchase gift cards until something goes wrong. When there is an error or fraud in your account the app directs you to an email address that is incredibly un responsive. I’ve used the app regularly and made thousands of dollars in purchases over the last few years. When you use something this much issues can be expected, but the fact it can take a week to receive a return correspondence from an agent in this day in age for a fraud issue, is ridiculous. The only reason continue to use this app is because it’s the only one like it.

by Lolabugxoxo

The app is absolutely worthless. I spend more time tracking my purchases and videoing my screen just to prove that I actually purchased items through the app than the actual value of points received. The points are either not posted or the eligible purchase amount is incorrect. I was monitoring the points received almost daily. I have to upload multiple receipts and evidence to prove the purchases because the app does not track or tracks incorrectly. Even with evidence the United customer support will try to claim that they have no record that purchases were made using the app. The app is exhausting. I’ve lost trust in the integrity of the app and I’m removing it.