Learning Genie app not working? crashes or has problems?

Learning Genie Status

Published by Learning Genie Inc on 2023-11-13

Learning Genie is an innovative tool that connects families with their
children’s educators. Families can receive their children’s daily reports
including photos, reminders, events and school updates in real time.

I have a problem with Learning Genie

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Most reported problems

Reported Issues: 2 Comments

By -Leticia 1 year ago

..photos not loading on to learning genie

By Sandra 1 year ago

My Learning Genie for Parents App is not working.

Common dislikes about Learning Genie app

- App freezes when clicking on the “save video” button

- Logs out at least 40% of the time

- Main screen is in no discernible order

Have a Problem with Learning Genie for Parents? Report Issue

Common Learning Genie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Learning Genie app on iOS and Android devices. Solve all Learning Genie app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Learning Genie iPhone Issues and Solutions

Learning Genie iOS app crashes, not working, errors
Learning Genie iOS app network issues
Learning Genie on iOS has black/white screen

Learning Genie Android App Issues and Solutions

Learning Genie has errors/crashing/not working
Learning Genie server network connectivity issues
Learning Genie has black screen

Learning Genie iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Learning Genie app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Learning Genie app crashes or not working on Iphone (iOS):

Close and restart the Learning Genie app on iPhone
Update Learning Genie app to the Latest Version for iOS
Uninstall and reinstall Learning Genie iPhone app
Update your iPhone to the latest iOS version

Fix Learning Genie on iPhone unable to connect to server/internet connection issues::

To resolve Learning Genie network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Learning Genie black/white screen (blank screen) on iPhone:

Follow the Learning Genie iOS app troubleshooting guide Here →

Learning Genie Android App Issues and Solutions

Fix Learning Genie not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Learning Genie app issues:

Force Stop the Learning Genie App
1. On android, goto "Settings" » click Learning Genie app. » click "Force Stop".

Update Learning Genie to the latest version on PlayStore

Clear Learning Genie App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Learning Genie app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Learning Genie.

Fix Learning Genie unable to contact server/ Learning Genie internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Learning Genie » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Learning Genie » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Learning Genie on android.

Solve Learning Genie black/white screens issue on Android:

Follow the Learning Genie android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Learning Genie Inc, developers of Learning Genie.

100% Contact Match

Developer: Learning Genie Inc

E-Mail: [email protected]

Website: Visit Learning Genie Website

100% Contact Match

Developer: Learning Genie Inc

E-Mail: [email protected]

Website: Visit Learning Genie Inc Website

About this app

Note: Your child's school must be using the Learning Genie Educator App in order for you to use the parent app. Families can receive their children’s daily reports including photos, reminders, events and school updates in real time. Learning Genie is an innovative tool that connects families with their children’s educators. Talk to your school's director today about using Learning Genie—it's easy to get started!