eSignature Capture app not working? crashes or has problems?

eSignature Capture Status

Last Updated on 2021-07-27 by WesCom, Inc.

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Common eSignature Capture Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eSignature Capture app on iOS and Android devices. Solve all eSignature Capture app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eSignature Capture iPhone Issues and Solutions

eSignature Capture iOS app crashes, not working, errors
eSignature Capture iOS app network issues
eSignature Capture on iOS has black/white screen

eSignature Capture Android App Issues and Solutions

eSignature Capture has errors/crashing/not working
eSignature Capture server network connectivity issues
eSignature Capture has black screen

eSignature Capture iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eSignature Capture app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eSignature Capture app crashes or not working on Iphone (iOS):

Close and restart the eSignature Capture app on iPhone
Update eSignature Capture app to the Latest Version for iOS
Uninstall and reinstall eSignature Capture iPhone app
Update your iPhone to the latest iOS version

Fix eSignature Capture on iPhone unable to connect to server/internet connection issues::

To resolve eSignature Capture network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eSignature Capture black/white screen (blank screen) on iPhone:

Follow the eSignature Capture iOS app troubleshooting guide Here →

eSignature Capture Android App Issues and Solutions

Fix eSignature Capture not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eSignature Capture app issues:

Force Stop the eSignature Capture App
1. On android, goto "Settings" » click eSignature Capture app. » click "Force Stop".

Update eSignature Capture to the latest version on PlayStore

Clear eSignature Capture App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eSignature Capture app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eSignature Capture.

Fix eSignature Capture unable to contact server/ eSignature Capture internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eSignature Capture » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eSignature Capture » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eSignature Capture on android.

Solve eSignature Capture black/white screens issue on Android:

Follow the eSignature Capture android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WesCom, Inc., developers of eSignature Capture.