Jumia Online Shopping app not working? crashes or has problems?

Jumia Online Shopping Status


I have a problem with Jumia Online Shopping

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⚠️ Most reported problems ⚠️

Connection
31.3%

Not working
27.0%

Login
20.2%

Something else
9.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Jumia Online Shopping Problems 😠👌🔥

- No option to use American debit or credit cards

- Delivery times are not accurate

- Pay on delivery option has been removed

  46 Reported Issues: 😵🆘🛟🚨📢

Okekpa Matthias
2022-06-14

My app haven’t opened for days now I have uninstalled and installed many times 😢

Adepoju Sofiyat
2022-06-10

The app is not opening again

Richard Raphael
2022-06-05

Can’t open Jumia app It’s been exactly 4 days now. Anytime I try opening the app then it closes by itself.. I deleted and reinstalled but same issue..

Patrick Okyere
2022-06-03

I can't log into my account. The login interface doesn't appear at all after clicking on LOGIN.

Lindsay
2022-06-01

Can’t open the Jumia app on my phone

Bernard Okollo
2022-05-30

I have a problem in login into my account,I wanted to purchase items but I can't.

Victoria
2022-05-28

I upgraded the Jumia app to the latest version and I’ve been unable to use the app since then....it keeps closing anytime I try to open it I even deleted it many times and download it back still the same

Clarissa
2022-05-24

The jumia app keeps closing, l can't get access to anything on the app.

Peniel
2022-05-19

Can't log into my jumia account

Hakeem Abaniwonda
2022-05-16

Not connecting to Internet, my wife's phone too same thing for weeks now.

Ifeyinwa Anemeje-Chikezie
2022-05-14

I can’t log into my Jumia app account or make any purchase. This has been happening for weeks now.

Rachel
2022-05-06

Just installed the app and it won't show anything except 'check your network connection' yet my WiFi is working properly

Sampson
2022-05-02

My jumia app keeps shutting down

Naseef Yusuf
2022-03-27

I updated my jumia app to the latest version but for some reason the app keeps crashing everytime I enter it it's really frustrating

Racheal
2022-03-22

Hi .I have tried shopping but it is telling no internet connection.My WiFi is working well with everything else except jumia.please assist

Martins Madumere
2022-03-14

Hello, I am trying to pay for an order online. I am in Canada but the order is for my family back home, I am using a Nigerian atm card. Why is it not confirming the payment?

Showing 31-46 of 46

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Common Jumia Online Shopping Problems & Solutions. Troubleshooting Guide



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Africa Internet Group, developers of Jumia Online Shopping.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit JUMIA Online Shopping Website

Privacy Policy: https://www.jumia.com.ng/privacy/

Developer: JUMIA


59.26% Contact Match

Developer: KiKUU

E-Mail: [email protected]

Website: 🌍 Visit KiKUU Website



About this app

We sell millions of products, download JumiaOnlineShopping and search what you are looking for. - Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account. - International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!  Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French.  Shop safely and conveniently online with Jumia, the largest online retailer in Africa. - Fast and Free shipping in select cities across Africa!  Download the Jumia Online Shopping App today for the best shopping experience in Africa.  Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!  Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.  With the Jumia App, shop safe and convenient online!  From fashion to electronics, find anything you need on Africa’s largest online shopping store.  Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!  Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.  With Jumia, you open your doors to savings and convenience!  We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.  Avoid crowds, stay safe and shop from the comfort of your home.  We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers.  These ads are published without our consent and we highly regret and condemn this behavior.  If you encounter any of these issues, please help us and copy the page URL found and report it to jumia. online. shopping@jumia. com with subject "Fraudulent Ad" so that we can take the ad down.