Contact Weee 1 Asian Grocery App Support

Ordered a bunch of of times from them in NYC with no issue but I tried to get a delivery to my sister’s apartment in LA and the driver never delivered the package but marked it as delivered in the app. He called but he didn’t speak any English so he couldn’t communicate with my sister and drove away without delivering the package and then lied about it in the app. I tried calling customer service and questioned them about their poor delivery service they tried to make it seem like it was our fault… I told them it was unprofessional to mark the order as delivered when it wasn’t and the employee gave me some incoherent response. They obviously don’t have any customer service training…. They even sent me a rude email with a “warm tip” about “being home for the delivery next time” We were home! Your delivery driver is just poor at communicating and is incompetent. They told me they can’t deliver the item the next day either….A delivery service with such a impractical delivery set-up and bad employees is bound to fail. It’s not about the money, this company clearly doesn’t have a clue about customer service and it’s offensive

We spent $40 to buy a box of peach; they tasted really great, so we wanted to buy again. Finally when it’s in stock, the same box of peaches grew to $68, and when we received the peaches today, they not only look yellow and small, but also taste completely unlike the previous box; they were extremely soft, and tasted worse than the regular peach you get from the store. If this were Costco I would have asked for a refund even if the box sold for $15. And yet Weee is selling this for $68!! Totally disappointed!! I can’t imagine this being accidental; this is clearly a bait-and-switch. This isn’t the only problem Weee has. Another time we spent more than $3 on a Napa cabbage, and we got one that’s the same size as an iPhone. We asked for a refund, but nope, the customer service simply said, “sorry, we will select better quality produce next time”... ummm okayyy. Adding on top of that, they miss items all the time without knowing it themselves. On an order of 20 items they would miss two. They do issue refunds for those, but it’s super inconvenient if you really wanted something from that order.

This isn’t about the app so much as about the service. I haven’t used the app much, except when I downloaded it because I couldn’t get any information on my order otherwise. I really wanted Weee! to succeed, but I think they still have some issues to work out. My first delivery went fine, but for the second, I was never notified when my order was delivered (only that it was out for delivery). I was trying to track it on the website, but there was no information, so after a few hours I downloaded the app. Turns out it had been sitting downstairs for 3 hours! It’s an unsecured location and my groceries need refrigeration; what kind of grocery service doesn’t notify upon delivery? I contacted customer service and they informed me that they send out text messages when orders are delivered, and did not respond to my reply saying that I did not receive the correct text message. Not sure if it was an IT error or a person error, but since they won’t even admit it happened, I have no reason to believe it won’t happen again.