Contact Shared Grocery List Support

by Andythechef

This looked like a great option to replace the flaky, annoying Reminders app for shared lists. I downloaded it on my and my wife’s phones, transferred my lists, signed up for premium, and was pretty hopeful about it. Firstly, ads were still showing on my app. I emailed support— telling them that had signed in and hitting the premium subscription option told me I was already subscribed— and they got back to me 2 days later to tell me to make sure I was signed in. So, I sent them a bunch of screenshots and then 2 days later they got back to me to tell me it was a “server malfunction.” Ok... it happens. Less than a week later I was putting my grocery list together through the website interface. I’m guessing it has something to do with the fact that I had two browser windows open with the lists showing— my grocery list just disappears. I tried signing out and in again... still nothing. Still available in the app, so I signed in and out in the app in hopes it would re-upload it... it didn’t. I’m a software developer so I have an idea of how the back-end of systems like this work... this is either someone who doesn’t care, or has no idea what they’re doing. Someone actually charging people for a system with beta-level reliability is just sad.

by Cabell G.

This app used to work great for me and my spouse, but in the past few months it’s been failing to update lists across our devices. This isn’t just a hiccup—sometimes I’ll reload a list multiple times, even restart my phone, and it still shows the old version of the list after my spouse has checked off everything as purchased. Even this isn’t consistent, however. Seemingly at random, I’ll get multiple notifications as my spouse updates items on a list—one for every change. This was the entire reason we had the app; now we can’t ever rely on the lists being accurate and up to date, but we’ve just kept trying like lab rats getting an inconsistent reward. Clearly that’s partially on us, but I can’t believe they’re trying to sell a premium version when the basic functionality isn’t there.

by CCZ0023

All I need in a grocery list app is a list of items in my preferred order. When I first started using the app, drag & drop reordering worked fine. A month later, drag & drop is a wild-west situation.

Want to move apples to the top of the list? Good luck if the list is more than a few items. You need to move the apples up your list in stages & in the meantime, all the other items spontaneously reorder themselves.

And when you’re adding items to your list, you have to tap done to add the item and done again to actually see the list.

Today was the last straw when I spent more time reordering the list, backtracking, and checking my meal planning app to try to verify that I got everything I needed. I just don’t have time or energy to spend on this app anymore. And the icing on the cake is that they ask if I’m enjoying the app & ask for feedback & the “feedback” page was an ad to “upgrade” to the paid version of an app where the free version doesn’t work! Ballsy, to put it mildly! So instead I am deleting the app and finding something, anything else.