Contact Shared Grocery List Support

by CCZ0023

All I need in a grocery list app is a list of items in my preferred order. When I first started using the app, drag & drop reordering worked fine. A month later, drag & drop is a wild-west situation.

Want to move apples to the top of the list? Good luck if the list is more than a few items. You need to move the apples up your list in stages & in the meantime, all the other items spontaneously reorder themselves.

And when you’re adding items to your list, you have to tap done to add the item and done again to actually see the list.

Today was the last straw when I spent more time reordering the list, backtracking, and checking my meal planning app to try to verify that I got everything I needed. I just don’t have time or energy to spend on this app anymore. And the icing on the cake is that they ask if I’m enjoying the app & ask for feedback & the “feedback” page was an ad to “upgrade” to the paid version of an app where the free version doesn’t work! Ballsy, to put it mildly! So instead I am deleting the app and finding something, anything else.

by K Noelle McBride

The app was awesome up until today 5/4/18. No idea what changed but I went to check the list that my husband and I share and it was gone. Here we are 4 hours later and we still can’t get it back. I can’t even log in. Every time I try to log in the app freezes. I tried resetting the password and logging in through Facebook. Still freezes. I have restarted my phone multiple times and also deleted the app and re-downloaded multiple times. No luck. My husband has also tried sharing the list with me multiple times but I still can’t see it. Not sure if an update messed things up or what but this is quite the hassle for something that should be so simple and worked great for months up until this point.

by Andythechef

This looked like a great option to replace the flaky, annoying Reminders app for shared lists. I downloaded it on my and my wife’s phones, transferred my lists, signed up for premium, and was pretty hopeful about it. Firstly, ads were still showing on my app. I emailed support— telling them that had signed in and hitting the premium subscription option told me I was already subscribed— and they got back to me 2 days later to tell me to make sure I was signed in. So, I sent them a bunch of screenshots and then 2 days later they got back to me to tell me it was a “server malfunction.” Ok... it happens. Less than a week later I was putting my grocery list together through the website interface. I’m guessing it has something to do with the fact that I had two browser windows open with the lists showing— my grocery list just disappears. I tried signing out and in again... still nothing. Still available in the app, so I signed in and out in the app in hopes it would re-upload it... it didn’t. I’m a software developer so I have an idea of how the back-end of systems like this work... this is either someone who doesn’t care, or has no idea what they’re doing. Someone actually charging people for a system with beta-level reliability is just sad.