Contact FreshDirect Support

by BB822

Their promos are so specific and never for existing customers. I remember a time when Fresh Direct would randomly send free cookies or a percentage off next delivery. No more.
They are focused on getting new customers only, then do nothing to keep those customers happy.
These days I’m lucky if I can get the app to work. Just tried - can’t search for anything and nothing else is loading. No categories, no past orders, nothing.
Maybe it’s better off since they’re so expensive but at this point Fresh Direct is great for once in a while treat, when it works. Cannot rely on it for a consistent shopping experience.

by Srinivasang87

Barely functional because it couldn’t do one of the basic tasks of a shopping app - checkout.

This was my first time using the app. I spent a lot of time picking items I want and adding them to cart.

After adding items to cart, it kept giving the message. “Whoops. Sorry we’re experiencing technical difficulties. Please try again later.”

This also happened when I tried to add an address.

Weirdly, after this happened, the items in my cart started appearing twice.

I also tried their website and it was horribly broken - just no styling and mangled words and logo.

I reached out to their Twitter handle and they were pretty prompt in replying. They said the website should work now, which I didn’t try.

When I tried the app, I had to remove all the duplicate items in the cart and then the same problem still persisted. When I reached out, they replied stating I have to delete and reinstall the app. After I did this and did the whole dance again, the error STILL persisted.

At which point I started writing this review.

by Peeheehee

My order has been delayed twice and that’s totally ok in light of the current circumstances, but give people a head’s up please. Both times they were delayed, it was very late and last minute. Now, I’m trying to determine whether or not to wait for my order (which could get here very late and it’s already almost 10pm) or reschedule or cancel, but since I can’t talk to a customer rep, I used the automated customer service option. It asks for my order number. I retrieve it via the app, and when I get back to the automated customer service line, I find that it’s hung up on me. I try to cancel via SMS; it gave me no confirmation so I’m not sure whether it’s coming or not. I call the service line again, type in the order number, but it won’t accept it. It just tells me over and over again to type it in, even though I already have - multiple times. Also, product availability is inaccurate. If I select a product, add it to cart, and pay for it, I expect to get it. If I’m in a grocery store, put something in my cart and get in line at the cashier, I wouldn’t expect one of the grocery store employees to take an item out of my cart and give it to another customer. Really frustrating CX overall.