iPostal1 Reviews

by Jr9282

this app is such an endless money pit I would not recommend to anyone I personally know. I travel so thought this might help out, until I looked at my bank statement. There is a fee renting from 1-3 dollar taken out of my account every time I go in to pick up my mail. Why wouldn’t I just get a standard P.O. Box that serves the same purpose and not have hours of pick up restricted by the business being open. This was never in any of the sign up process. Scanning or shredding mail is pointless when they’ll charge you 1.80 to shred a flyer from kohl’s you never requested or 1.00 to pick it up. Now, trying to cancel my account and it says I MUST buy a shred package in order to be done with their ridiculously overpriced useless service. I’ll save myself .80 cents if I pick it up in person so I’m doing that first thing today and then moving on. I really wish they wouldn’t hide these fees and charges in their sign up process because it makes me leave reviews such as this. I’ve probably spend over two hundred dollars in the course of a year to get mail I never even wanted or requested. Everything is such a scam these days.

by BMW2009

After 20 months, countless lost mail, multiple unexplained credit card charges and now the last straw, 23 calls between their customer support and the location that is a contractor to get 2 pieces of mail overnighted and still no resolution im done. DO NOT use, they are a worthless software company who pays their contractors barely anything. Their customer service is powerless since the contractors are the ones who manage your mail, who look to overcharge you. Today i spent cumulative 3 hours calling the customer service line and the mail location to no avail, to be yelled at by the contractor and told how poorly they are paid and how she would not spend anymore time on my request. she eventually stopped answering calls from me and the customer center for iPostal. Poorly executed service, Poorly managed product, dismal accountability and downright awful product. AVOID AVOID AVOID! Learn from my countless problems

by Sk84life1027

I’ve tried UNSUCCESSFULLY, to use this service for nearly 90 days and it hasn’t worked one time the way they say it will... in fact, the location I am to use as my pick up location obviously has no idea how to implement this app’s services and at this time, my mail is missing (75 days of it) and iPostal has been UNRESPONSIVE to my multiple phone calls requesting help. I’ve spent HOURS tracking backwards through two post offices only to learn that the store this app contracted their services through CANNOT EFFICIENTLY receive mail for others because the US Postal Service does not recognize adding fake suite numbers (representing our “mailbox”) to their real address! Someone needs to do their research before selling such services. Especially because the USPS offers similar services... for FREE. Now if I could just get a refund I’ll be on my way...

by MakeMine_a_R/T

I just cancelled this service. Before I weigh in on iPostal1 let me say the point of service mailbox provider has been great. They have been attentative, reliable and efficient in dispatching their end of the service. Now for this app: It’s iPostal1 that is woefully deficient. First and foremost I felt deceived by the plan pricing. I picked the 30 mail pieces per month plan thinking I would throttle up to a bigger plan if needed. I was surprised to learn that the plan structure is meaningless. I was incurring charges for pickups and consolidations regardless of being under the 30 mail piece plan (I thought I signed up for). Furthermore, iPostal1 woefully underperforms. It likely needs a massive update and rewrite. The website isn’t much better. I would seriously think twice (thrice!) before depending on this platform to meet your mail service needs.

by Eb.beautyy

I signed up for them with such a high hopes but boyyyy was I mistaken!! First of all, THEY NEVER UPGRADED MY ACCOUNT to be able to accept my 1583 form. So I paid 9.99 a month for months (totaling to about $50 wasted) just for them to close my account. My shop was closed down because I didn’t have the address which I had signed up for and sent over the info since before starting my business. I sent countless emails and made calls just to get ignored and given the run around on the phone. Finally, I decided to try chat support. HA HA. The dude straight up ignored my concerns and was so rude! He ended up deleted the rude message because when the chat chain was done, the convo was emailed to me and that rude message was erased!!! Just…so unprofessional. And they would not give me a refund!

Don’t walk. RUN the other way!

by Ian C Blair

This company took my money, wasted my time and lost my mail. After I completed all the required documentation to set up a mailbox, I was told that I still had not. I contacted this app customer service, and they said not to worry, that I had, and that I could go ahead and begin having my mail sent here. So I ordered work supplies and used the address for bills, only to hear from the owner of the co-work space this is based out of a week later that he was going ahead and closing down my box and that this “wouldn’t be a good fit for me”. I don’t know where my mail is going or if I’ll ever see the packages I ordered, and I don’t know who’s going to make this right and pay me what they owe. I have never been treated like such absolute garbage by a company before. Avoid these guys at all costs.

by Jentropy

Newest version crashes whenever I try to look at my package history.

We use this to manage the scans that come from our PMB provider. We can’t order mailings from the PMB provider through iPostal1, all we can do is view the front of packages. I’d rather do this in a browser, but the Postal1 website is a hot mess on mobile. This isn’t much better, but it does the job.

I’d rather be able to request mailings from iPostal1 rather than having to log into my PMB provider’s site and request mail, but iPostal1 is so lousy that I wouldn’t even trust such an important feature to be reliable.

I also wish there was a way to flag mail we received that’s not ours, instead of having to pay for postage to have it sent to me, and then drop it in the mailbox to go back to the CMRA. I’m sure the person whose mail we received would rather not have the delay either.

It’s 2020 (almost 2021) and time for services like this one to take themselves more seriously and modernize.

by JimFromKingwood

Update: I cancelled this service. After they neglected to include the return address of the mail item in the preview several times, including after I specifically requested that they rescan a couple items which request they ignored, I bailed out.

Also to note, you can request an item be opened and scanned, but this takes usually a day and a half.

I went into the physical office and this office provides service for all the digital mail services, not just postal one, and they had piles of mail everywhere.

I strongly recommend looking elsewhere.
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The UI for iPostal1 is not good, the Menu selection is unreadable on an iPad mini. Also the service itself is very poor. When I have an incoming mail they photograph the item so you can see it. The problem is they sometimes don’t include the return address so you have no idea what to do with it. It is not good. I’m trying another service.

by Mellowclass

The website is poorly designed and not intuitive. Setting up through their 3rd party notary service was impossible. Wasted over two hours trying to set up an account only to find that the notary service wasn’t compatible with my iPhone. Extremely frustrating. Do not use this service for small business applications!

by Hawaiideveloper

Then I started to get randomly charged and at first I thought it was normal. Then when my monthly dues were charged 3X in a month it took them “2 months to admit it was an error” then it took another 3 months to refund me.
Also their responses are canned responses and you are forced to wait on hold or call the next business day.
As the other reviewers report. It may be better to just find a more stable, reliable, and efficient company that may charge a few dollars more like UPS store mailboxes or similar organization.

As my second complaint I purposely lock my card because of their billing issues so when I unlock my card to pay my monthly. I can not even log in.

2 words describe this organization at present until they fix their “web view” service posing as a mobile application.

Where is my refund, apologies for overcharging me, and finally how do you pay if your account can not even login?

by Bezdomobile

This is probably once of the worst apps because it has nothing to do with the actual website. Any price you get quoted on iPostal1 is arbitrary and what you wind up getting charged is usually more. I can’t agree more with the person that left 1 star: “An endless money pit”.
Guess what? If you buy a scan/shred bundle of 10 and you ask to have an item scanned and shredded, they take 2 units off your balance. You will wind up paying much more than the competition which offer comprehensive packages for $15/month and up. Go with them! At least you don’t get nickel & dimed on every transaction.
If you are forced to use this service because you you bought a year package (like me), do NOT use iPostal1 , do everything in your browser. iPostal1 is poorly designed and basically featureless compared to the website. Good luck !

by TryingtofindNameNotTaken

I love how you can see the actual mail and everything, but iPostal1 could be cleaned up a bit. There is a bit of uncertainty with what you’re choosing with the mail.

The service, however, has been great. So I recommend this type of mailing service.

by Walius4

Although I cannot reach out to this app very efficiently and I have yet to recieve the notary email to begin signing for my mailbox. I am rather excited that this service is so adfordable! hopefully this works out.

by Greebz 503

I love the service. So what you have to pay a buck to pick up your Mail. It’s a dollar people. Service is great works perfect best 10 bucks a month I ever spent

by Whimsicalvirgo

When I opened iPostal1 today I was surprised by the updated look and feel of iPostal1 . The developers have come a long way in listening to the frustrations of their users and addressed some long standing issues.

by Daflemflamman

This service is helpful for all types of firms but has become even more valuable for my business in recent years. Great tech, great people and always good tech that works.

by 😫😪👌🏼💪🏼

East set up, Easy access, Great Customer service! They make iPostal1 functional and able to use wherever you go. I would highly recommend this postal service.

by MHaleyRN

This is the best mail service. I live on a boat and am currently in the Bahamas. I live in places where I cannot receive mail making IPostal the perfect solution. With a few clicks I can pay timely bills and receive invitations and announcements to name a few. They will mail checks to my bank and hold my mail until I am in a place to have it sent to me. It’s the BEST!

by Bandits37t

Not really sure why there are so many bad reviews I've had a great experience with this app. It’s been extremely easy picking up my mail. You must schedule an appointment within iPostal1 but like I said extremely easy. They staff is really friendly and gives great advice. I love my location and this service. I would highly recommend it. Only downside is it may take an extra day for mail to be scanned in.

by Seanivore

This is the most exciting thing to happen to paper mail since writing to Santa Claus. I’ve used other services and they’re crazy expensive and don’t offer ideal address choices (my LLC is in LA but I am not). They’ve been overnighting paper mail for free. Trashing for free. And it’s $9/mo — for real I don’t understand the complaints. I’m never using an actual residential mailbox on paperwork again.

by Imeditate

I completed the paperwork, even got the welcoming email. I’ve even gotten and picked up mail at the physical address.
But iPostal1 keeps saying that I have to upload my paperwork before it will let me use it.
To make matters worse, I signed up to use a particular location. Now iPostal1 says I’m assigned to an entirely different state even.

by Crazy Cuban Racer

I use a iPhone XS , and had used your prior version for a couple of years, it was clunky but all aspects worked and iPostal1 acknowledged the transaction and you could look at the activity queue to verify it went through.
Now to the new app, I can only speak to the first page since I only logged in once, there appears to be a dns handling error because iPostal1 often claims there is no internet connection, in addition the fonts are too big and make visualization difficult, the vertical kerning is wrong for line feed...

The quality control process is worst than the 737 MAX and that killed 364 people.

Juan

by Nmboller1

I like the new look. The scans are clear. I can easily trash junk mail. It does everything it should. I don’t understand the bad reviews.