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Hi - I am trying to set up two new Gizmo watches. In the past I had one for my older daughter and I used an email address that I no longer have access to. When I try to create a new account, it tells me I'm unable to because my cell number is connected to the old email address. Can you please help me update my email address so I can activate the two new watches? Thank you,

Im totally locked out of the app because it keeps saying it is sending me a verification code that never comes. I’ve checked every box in my email.

I need to update the email that is linked to my daughter’s Gizmo Watch & she is unable to send or receive messages. PLEASE EMAIL ME WITH SOLUTIONS!!!!

Hi, I am having email issues. The account I have is associated with an old email address that I no longer have access to. It says I need to verify the email and consent and I can't get the code to do so. I need the email kami.galles@redacted to be changed to kami.galles-1@redacted. Please help.

I need help deleting my old log in account (I got rid of my previous email address that was used to log in) so I can attach my phone app to my son’s new gizmo watch.

Contacts have been updated and changed in the app but will not sync with the gizmo despite all the listed steps to try. The app is clearly not working and many are frustrated. Can you please provide tips to sync new contacts to Gizmo. This is. A safety

not able to get on gismo app due PIN number issue

Gizmo2 watch appears to be functioning properly but app is not. I updated my iPhone XR to the newest ios yesterday, the app still won't progress past the "Consent to collect info" screen as an email never does come through to the email I attach to it(have tried multiple emails)on the previous screen that asks for my info. I've hit resend email, does not generate the email. Has anyone else had trouble not getting the verification code in their email? How do I get an email to shake loose so I can pair this watch? I've spent 4.5 hours on this pairing issue and it appears its the app after all the troubleshooting I've done with and without Verizon.

Dashboard will not come up on the app. I cannot initiate calls or texts to the watch, which is a major problem! Please contact me with a solution.

I have sent several messages and not heard back my watch is not charging and we just got in July. I went to Verizon and they tried a different charger and that did not work. They said I have to deal with you directly as still in warranty period please respond ASAP on what I need to do or call 425 750 9526 thank you

Gizmo app does not send code or call to send code

We can’t find my sons gizmo. Battery life says 85 percent . We pinged it next day did not work tried calling it says Verizon wireless customer is busy . It seems to be stuck on September 8th. Went to the location and no one has it . Locations has not moved or changed since sept 8th Does this means someone stole our watch ?

I am a contact on my granddaughters phone. I recently retired and my work email was deactivated. She can call me on her watch and I can redial and call her, but none of the other options are working. I have tried deleting app and reloading with new email info but keeps saying my number is already associated with the phone number whether I try to sign in or create a new account. Her Mom has checked everything on her end and does not see any reason why I can't have the access I had before. Please help!

Have you charge my debit card I want to cancel this!

I am a guardian on my granddaughter's watch along with my wife. My granddaughter can call me, but can't send me texts. Is there an adjustment I need to do on my end?

Like so many others, watch will not pair. I have called support and spoken to 6 different spending about an hour on the phone each time. Verizon sent a warranty replacement and still no go. Still working on it……

Just got a gizmo watch for my daughter. I pair it up with the QR code on the watch with my GizmoHub app. App says it sent a security code to the gizmo that I need to enter, however, no code arrives and gizmo does not move from the QR screen. I’ve made 4 calls to Verizon, no one has been able to help. Verizon tells me they need to “troubleshoot” and promise a call back, no calls back I’ve uninstalled the app and that hasn’t worked. Any help would be appreciated or I’m going to have to have Verizon take this back as it’s unuseable.

I’m going on more than 2 months without my gizmo watch being fixed or for Verizon to be able to activate my replacement watch. Oh, but the bills are right on time👍🏼 Thanks Verizon!!!

Tried calling customer service number 844-282-3196, answered put on hold and nothing happens, been on hold 1 hour 15 minutes with nothing. My order #99245018 for $6.84, for trial offer, I want to cancel any additional and future charges

I have a replacement gizmo watch that will not activate

Gizmo2 not charging. We had this problem before. (It charged fine for a month, and then sporadically, after a ton of tries.) We already exchanged it once for a new watch thinking that was the problem, but this watch only worked for a few weeks before problem happened again. Very frustrating and sounds like a common problem with these watches. Have tried all sorts of plugs/cubes/outlets/resetting/etc and we still have to try about 50 times before it will charge, if it ever does. Will be cancelling/returning if no solution is found.

Dashboard would not come up in app. Finally decided to delete app and reinstall. Now app either does not recognize number. Decided to create account again but says number is in use. Tried to request forgotten password and said didn't recognize users. We are lost.

The app is not showing the current accurate battery life info from my child's watch. No matter what I try it is not fixing it.

I have downloaded the latest version of Gizmo Hub to pair with my son's new Gizmo. I created my account, his profile, and have gone through the steps to pair the device. It allows me to enter his phone number, I click "next", and it says "Already paired with Gizmo." However, if I go back to the dashboard, his device doesn't show up, just his name and the message to "Add a Gizmo device." What am I missing? Thanks in advance.

Need to cancel current gizmo hub app and re-activate account under a new email. Current account is under inactive email.

The gizmo hub app is not working. I spent the whole morning yesterday trying to pair the gizmo gadget watch I bought from Verizon. Went to Verizon and I tried another watch and they tried to pair it with one if their phones too. We tried 3 phones. The watch is activated. It is definitely an app issue. My 9 yr granddaughter was very disappointed on birthday when we couldn’t get it to pair up. Please fix your app issue ASAP.and let me know so I can get the gizmo paired up with my phone. Thank you

My company blocks gizmohub on their wifi. They said they would whitelist it and allow it but I need to provide the proper urls. where can I find those?

I dont know my security pin?