Contact Moco Support

by ZigtheZom

This app is awful. It’s loaded with advertisements and scammers. A lot of accounts are fake accounts and lead to dead ends or worse. Sometimes, you will be forcibly redirected to another site that claims that you’ve won something, you’ve been the 1000th visitor, or you’ve acquired a virus that needs your attention. You then have to completely quit the app or website and log back in just to use the site. It’s very frustrating. Security is not present in this app. I’d be very wary if you use your credit card info. Just don’t do it. What I’m saying is, this app is just shady as can be. Shady is an understatement. Every now and then you will be able to connect with a real person, but they are few and far in between. Even then, you really don’t know if that person is who they say they are. If you’re looking to connect with someone real, use a different app. Out of all the years this app has been accessible, I’m shocked to see how bad it is. I can’t believe it hasn’t been shut down.

Using this app is like walking down a dark alley filled with shadowy figures and you don’t even have a flashlight.

by TheEliteDon

First of all the community is hostile as hell, bunch of old people being rude. Moco is also scamming it’s own loyal customers for example there is an in app purchase of Gold. If you have V.I.P you can get slightly more gold, but if you purchase it in app you get less gold than buying it from the desktop website, which is stupid. The app needs a redesign. I upgraded from iPhone 5s to iPhone X and it’s just awful cuts off from the top and bottom. The website is filled with fake alternative accounts and not recommended for dating, there is so much pops up to rate the app and there’s even a reward for the best review gets said amount of moco gold which I doubt has happen and only reason why this app has good reviews, in games it requires you to verify if you’re human so many times it’s annoying and gets in the way of your game experience. I’ve been a member since 2010, but I might leave this awful place and I just joined for gaming. I’ve seen this website fall throughout the years. I guess Jamie and Justin just got money hungry.

by Shawn J303

I was abruptly blocked from being able to contact anybody on moco without any explanation from the company (despite numerous requests) or even given a chance to refute any allegations that may have been made against me if it was due to another user submitting a complaint against me to moco’s customer support. I don’t believe I ever once said anything hateful towards any individual of a protected group under the law (I.e race, religion, sexual orientation, etc...), but yet still all of my posts in the chat room and private messages are unable to be seen by other users. I know this because I had several individuals tell me they didn’t get any of my messages. The only explanation I received from moco is that “restrictions” had been placed on my account and would last the life of my account. If you read their Terms of Use you essentially have no options or recourse for disputes. If they subjectively decide you can’t use their service then you can’t.
Draw your own conclusions. These are simply the facts from my experience.