Zova app not working? crashes or has problems?

Zova Status

Last Updated on 2023-06-04 by ZOVA

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Summary of Zova Problems 🔥

- Disappointing customer service experience with unexpected charges

- App asks for access to Health app but does not seem to use the data for calculating weekly scores, which may be a drawback for some users who rely on the Health app for tracking their activity.

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Common Zova Problems & Solutions. Troubleshooting Guide

Table of Contents:

Zova iPhone Issues and Solutions

Zova iOS app crashes, not working, errors
Zova iOS app network issues
Zova on iOS has black/white screen

Zova Android App Issues and Solutions

Zova has errors/crashing/not working
Zova server network connectivity issues
Zova has black screen

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Zova iPhone Issues and Solutions

How to fix Zova app crashes or not working on Iphone (iOS):

Close and restart the Zova app on iPhone
Update Zova app to the Latest Version for iOS
Uninstall and reinstall Zova iPhone app
Update your iPhone to the latest iOS version

Fix Zova on iPhone unable to connect to server/internet connection issues::

To resolve Zova network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Zova Android App Issues and Solutions

Fix Zova not working on Android, crashes, errors or is unresponsive:

Force Stop the Zova App
1. On android, goto Settings » Zova » click [Force Stop]

Update Zova to the latest version on PlayStore

Clear Zova App Cache and Data:
1. On android, goto Settings » Apps » Zova » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Zova.

Fix Zova unable to contact server/ Zova internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Zova » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Zova » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zova