Are you having issues? Select the issue you are having below and provide feedback to iTouch Wearables Smartwatch.
- Discolored watch bands
- Heart rate tracker not working properly
- Calories and miles not tracking correctly
- Steps not tracking
- Calibration button not visible
First time using the watch, the app doesn’t work. I try to login and after that the screen becomes all grey and nothing happens.
The app on my phone come up WHITE and i can not do anything with my watch
My app is not working it is showing a black screen and I've tried to delete and download it again and it does the same thing
App keeps freezing - can’t alter notifikations etc
CANNOT REPLACE WATCH FACE ON MY AIR 3. APP WILL NOT DOWNLOAD ANY NEW FACES.
I accidentally wore my watch into the shower. Now it doesn’t show the screen with the time. It has a screen with a list including steps, Val’s, heart rate etc the next screen is pause , the next is Stop
Cannot get my new watch (replacing another one) to pair with my health app to track steps. It says the app is uninstalled on the health app even though I had to delete it and reinstall for the new watch.
I downloaded the new app. after putting in my info the screen doesn't move up to complete. i deleted and reinstalled the app again. app still acting up
After app update I was to update profile. The button on the bottom of the screen will not show on screen and is stuck and will not move forward
what to do if my watch got frozen screen?
Watch does not display bbm on app
Black screen and in pairing mode
I downloaded app on iPhone with no problem but when you open app it closes immediately. I had it on android phone and it worked fine
Step pedometer is not accurate. There are times it is not recording any of my step.
My watch went to Chinese for the icons and will not go back to English. Just got it.
App on iPhone loses data from previous days all the time. Only works for the day and then loses all settings and previous days steps
My iTouch Air 2s is working but the face went black? I've only had it a couple of weeks. It was bought while on a Royal Carribean cruise ship so I can't return. HELP....Please
My itouch watch will not charge. what could be causing this
Watch started showing Japanese or Chinese text along with English on 8/19/22. Settings on my phone show English. Settings on watch is in foreign language. How do you fix this? Also started notifying me about sitting and I have it turned off. Did my watch get hacked? I haven't had this watch for a year, are they just junk?
Trying to restart my watch to factory defaults but app will not find my device help!! I need to set my phone back up
Watch stopped even though it was fully charged. Screen is black. Now the AP cannot find it. Is there a way to reset? Or is it shot? I've only had it since May.
My phone has been in Chinese all week and I don’t speak Chinese! I’ve tried everything to reset it but nothing is working!! Can you help?
The first watch had to be replaced because it started to vibrate and it wouldn't stop till the battery ran down. The second watch stopped working properly with the old app and the new app was installed. They Replaced the first one because the watch was still in warranty. They will not replace the second watch even when they said it was the watch because it's past the warranty of the first watch I bought. It is not my fault that the second watch doesn't also work. I just want my watch to work as they said it would. Please replace or refund.
The watch suddenly turned off about noon on 04/04/2022 even with over 70% battery power. Ever since then, it has stopped working. Is it a system crash or something peculiar?
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Developer: iTouch Wearables LLC