Contact DSW Designer Shoe Warehouse Support

by Shushop

First-you have the very best employees I have ever dealt with. That being said, the process of accessing my VIP account has been a complete nightmare! I have tried to access my account for over a year. In the past I just gave up and went in as a guest forgoing the coupons. It would be greatly helpful if the prompts were clear as to what the problem is. Finally today I was able to talk to an employee at the actual DSW store (broad Street Richmond Virginia) and they were able to look up my account and find out that I had the wrong phone number attached to my account. Once I got that straight, I went on line to order my grand child a new pair of sneakers and my gift card did not work. I call customer service and my return did not show up on my gift card. Fortunately a man in customer service figured it all out and credited the amount of money back to my credit card. This has been quite an ordeal. The only reason that I would purchase any shoes from this company again is because of your phenomenal customer service people. My time is valuable as yours and I spent about two hours on the phone just to order one pair of shoes.
Thank you for listening,
Sharon

by LexySut

Spent almost 2 hours on the phone with DSW after a store visit and full price purchase because DSW merged my account with my daughters and perhaps a third customer and could not access my rewards. The account had my daughters name, my e-mail and a random phone number belonging to neither of us. Paid full price because the account which had rewards and promos could not be found. Called customer service when I got home to try to redeem rewards and separate the account. The first Rep tried to help and did restore the rewards but I could not use them since it was a store purchase. He wanted to give me extra rewards but was told he could not! His floor manager was unsympathetic and unapologetic to my situation. Finally, when I sarcastically suggested that I should buy the same shoes on the site to redeem my rewards at a savings of almost $40 and return the original purchase to the store she agreed. What a jerk!!! Worst customer service ever from a floor manager!!!!

by CTrissy

Still has lots of glitches. Trying to checkout and the app repeatedly asked for contact information that was already entered. Works when I use PayPal, but not a credit card. Very irritating and glitchy. See previous review below. Hasn’t improved and it’s been a few years.

Apple Pay does not work with ship to store. The app requested a two letter state abbreviation to use Apple Pay but there’s no area to enter the information. Ended up wasting 20 minutes trying to figure out where to enter the information. I also tried to get help through the chat option and the person responding had no clue what I was talking about and asked for too much information to research the problem. I did not give them anymore information and left the chat box. Why offer Apple Pay if the app doesn’t work with it. I ended using a different pay option to make sure the transaction was secure. Needs to be fixed as soon as possible.