Contact Downtime Dollars Support

by Tamvern

Ive been playing for quite a while cash out at 5$ or 10$ gift cards, well ive been saving up the points to get to the 50$ mark well at midnight the orange ads will refresh and would be up and running, I’m like less then 200 points from getting the 50,000 and at midnight and even 4 hours later no ads are running, and this is days after the app was maintenanced to me it’s like it doesn’t want u to get there . Definitely something is wrong that .the app isn’t worth playing like it use to , it went from 25 cents to 1 for cashing in a receipt, the bonus points are drastically reduced for wen u cash out at higher amount, the ads barely run at all . Any other app would be better then this one ,cause this one might take a entire year to earn one gift card, if I could rate with no stars I would , and u only get a response if u leave a good review, so much has changed the bonus points on cashing out on higher gift cards has went down in points significantly, just last night I didn’t receive any new ads or bonus points, I DO NOT RECOMMEND THIS APP , as it is I’m hearing the grief from the people I referred to this app as a great app , well as of last month I’m wrong .

by Sammsmom

I used to LOVE this app.... until last night when everything stopped working. I’ve clicked on Dabbl research.. all 3 boxes and all say I have 3 more ads to watch. I watch the ads (over and over and over), and they still say I need to watch 3 more ads. I took 2 surveys last night, one said I’d get 20pts, yet my point total only went up 14pts, the other said my reward was 353. I completed the entire survey and got NOTHING. I’ve refreshed the app at least 30 times, cleared my browser history and my cookies.... no improvement. This is ridiculous!

Ok, so the app finally began working and I was able to earn enough to cash out. Then, about 6 days ago, it started giving me only 50% of the value of the surveys I took. This continued through the next day. The last 3 days, it was working fine, then today again, it’s only giving me 50% of the value of the surveys I take. Seems to me your tech people need a refresher course. This has never happened with any of the other survey sites I use. If there would be any consistency with giving the user what’s due them, I would definitely increase my star rating, but now, in good conscience, I cannot!!!

by Scarlton7

I used Dabbl faithfully for 5 years, and it worked wonderfully! One year ago, the "from the web" ads started showing low inventory. I e-mailed customer service a total of 17 times over the past year looking for them to resolve this issue. I always received a vague response telling me to update my phone or the app, which were both always updated. There never was a fix.

Here was the kicker for me: I used this app to earn and save Disney gift cards for my honeymoon. It took me a couple of years, but I earned around $150 in Disney gift cards. On my honeymoon, I tried to spend those gift cards, and each card was denied and labeled with "insufficient funds". I was devastated! Everything I had spent so long working toward didn't even exist. I contacted Dabbl support and was told that it wasn't their issue, but Disney's, and they made no move to rectify the situation. That was the day that I deleted the app and haven't looked back. Don't waste your time! Terrible customer service and terrible app. It's a shame, because this app used to be amazing.