Contact ecobee Smart Thermostat Support
Published by ecobee About: The ecobee Smart Thermostat is a WiFi enabled programmable thermostat that has a
full-color LCD touch screen and easy-to-use interface. Our product integrates
heating, cooling, ventilation, energy management and utility demand response.
How to Contact ecobee Smart Thermostat Customer Service/Support
Listed below are our top recommendations on how to get in contact with ecobee Smart Thermostat. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ecobee Smart Thermostat. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ecobee
41.38% Contact Match
Developer: ecobee inc.
E-Mail: [email protected]
Website: Visit ecobee Smart Thermostat Website
59.09% Contact Match
Developer: ecobee inc.
E-Mail: [email protected]
Website: Visit ecobee inc. Website
Reported Issues: 3 Comments
By ChipmunkNest
Doesn't work
This worked great when we first installed it. It's the only one that works with a whole-house humidifier. However, this app hasn't been working for a couple of weeks now. The actual thermostat no longer functions properly either. When changing temperature, the app and thermostat will slide to change temp, but pop right back where it was. For instance, if current temp is 72 and I try to change to 68, I can slide the control, but when I take my finger off, it pops right back to 72. Up or down, no matter what the attempted change, just does not work anymore. Doesn't work 99% of the time! Called for support, service updated, but still doesn't work. Tried hard restart on phone for app, tried deleting and reinstalling the app -- doesn't work!
By NCGeoff
Horrible customer support for an inaccessible application.
My comments may not be of general interest; I'm totally blind, hence use the voice over feature available in iOS. Using this app, it was impossible to make any adjustments. I wrote Ecobee tech support and they made it clear and no uncertain terms that they couldn't care less! I should mention, that my mother, though elderly can see perfectly well, but she had trouble figuring out how to make I just mints to the thermostatthis using this app also.. Needless to say, I exchanged the ecobee for a honeywell and both my mother and I are easily able to adjust all settings using Honeywells iPhone app.
By Markusit
Ugly app
No portrait view almost impossible to manage more than 1 AC. Ugly UX
Have a Problem with ecobee Smart Thermostat? Report Issue
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Why should I report an Issue with ecobee Smart Thermostat?
- Pulling issues faced by users like you is a good way to draw attention of ecobee Smart Thermostat to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ecobee Smart Thermostat customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ecobee Smart Thermostat.
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