iTunes Store app not working? crashes or has problems?

iTunes Store Status

Published by Apple on 2023-12-15

All the entertainment you can handle. Music, movies, TV, and more.

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Common dislikes about iTunes Store app

- Poor search functionality, often missing exact matches for album names or song titles

- Difficult to use for classical music due to limited listing format

- Purchased music can disappear from library without warning or explanation, especially if no longer available in the store or region.

Have a Problem with iTunes Store? Report Issue

Common iTunes Store Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iTunes Store app on iOS and Android devices. Solve all iTunes Store app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iTunes Store iPhone Issues and Solutions

iTunes Store iOS app crashes, not working, errors
iTunes Store iOS app network issues
iTunes Store on iOS has black/white screen

iTunes Store Android App Issues and Solutions

iTunes Store has errors/crashing/not working
iTunes Store server network connectivity issues
iTunes Store has black screen

iTunes Store iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iTunes Store app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iTunes Store app crashes or not working on Iphone (iOS):

Close and restart the iTunes Store app on iPhone
Update iTunes Store app to the Latest Version for iOS
Uninstall and reinstall iTunes Store iPhone app
Update your iPhone to the latest iOS version

Fix iTunes Store on iPhone unable to connect to server/internet connection issues::

To resolve iTunes Store network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iTunes Store black/white screen (blank screen) on iPhone:

Follow the iTunes Store iOS app troubleshooting guide Here →

iTunes Store Android App Issues and Solutions

Fix iTunes Store not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iTunes Store app issues:

Force Stop the iTunes Store App
1. On android, goto "Settings" » click iTunes Store app. » click "Force Stop".

Update iTunes Store to the latest version on PlayStore

Clear iTunes Store App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iTunes Store app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iTunes Store.

Fix iTunes Store unable to contact server/ iTunes Store internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iTunes Store » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iTunes Store » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iTunes Store on android.

Solve iTunes Store black/white screens issue on Android:

Follow the iTunes Store android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apple, developers of iTunes Store.

33.33% Contact Match

Developer: JRT Studio Music Players

E-Mail: [email protected]

Website: Visit iTunes Store Website

About this app

Browse by title, genre, network, rating, special collections, movie bundles, and more. • Enjoy bonus content you can’t find anywhere else. • Search and select the perfect ringtone among thousands in Tones. • Check out the iTunes charts to see which movies, shows, and artists people love. • View Movies and TV in stunning HD with your compatible device. • Pre-order new releases and they’ll download automatically when available. • Tap to download, and watch anywhere, anytime—even without Wi-Fi. Browse by artist, album, song, genre, specially curated categories, and more. • Select from over 85,000 movies, and over 300,000 TV shows. Purchase with a tap on any device. • Explore more than 43 million high-quality, DRM-free songs. From new releases to hot indies and all-time favorites, the best in every genre—ready to play. Music, movies, TV, and more. All the entertainment you can handle. Plus re-download past purchases on all your devices. • Availability and features may vary by country.