Contact JOOX Music Support
Company Name: Tencent Mobility Limited
About: For Music People. We are a community rewarding you for loyalty to music you love.
Headquarters: Miami, Florida, United States.
JOOX Music Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with JOOX Music. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact JOOX Music. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
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Privacy & Terms:
http://www.joox.com/common_redirect.html?page=terms&target=user_terms
https://www.joox.com/en_my/app/privacy_policy.html
Read 9 Customer Service Reviews 😭😔💔
Hi Joox. I want to unsubscribe Joox which i pay using credit card. Pls help me
plss cancel auto subscription on card credit
I want to unsubscribe bscribe to joox as the customer service stinks and I am paying for vip and getting nothing this is my many emails since May 2021.
I initially loved Joox so much that I gave it 5 stars unfortunately I'm so disappointed now that I'm changing it to 1 star if it was possible it would have been 0.since VIP became optional it just went very bad I've started to subscribed to VIP from 25 March 2021 as part of my Dstv account enjoyed it for about 8 days and now it's been deactivated.this is the 4th email I'm writing to you and I've called Dstv to confirm that the VIP status is showing by them and it is and they have escalated it to Joox as well but up till now I've had no response from your support team,very very disappointing😢😢👎👎😠😠
Double charged.. how do I get my refund.. this is annoying
There's no billing information, no email confirmation if i'm succeeded for vip subscription. how do i unsubscribe? cannot unsubscribe in the app. please help
Useless app
by Buymeabubbleteaplease
-lyrics with many wrong spellings
- the app doesn’t know which new songs are being produced. ( you have to wait like 2 days to listen to them on the app. )
-When the new songs become popular, the app make them unavailable for users who don’t buy the premium of the app( even if you have already downloaded them. )
- Sometimes, you can listen to the popular songs but not download them. What’s worse is that you can’t even listen to the popular songs. You can only search them on the app usually.
In summary, I’m so upset with this app.
What?!
by Dolan_26
So I read a lot of reviews and they were all saying it was a great app, well it’s not! I signed up and everything was in English. Then I chose English as the language and I went to go look for music but it just kept telling me that the app didn’t work with my country?! What?! That really annoys me because I don’t understand why the language would be English and it wouldn’t work in my country! I live in the US! They really need to step up their game, I was very excited because it had such great reviews. This was a huge let down👎🏼
Very dissapointed with the customer support
by Dykiacing
I’ve a long time using this app, but there is an issue while purchasing DTS Effect the purchase is successful but I can not use that feature. It get stuck on processing payment loading although I already charged. When I’m trying to contact support, they are slowly to respond untill I sent email for three times. Need to wait 3 days to reach them. Even they responding my email, they are not friendly enaugh, so disappointed with their way to reach customer.
Have a Problem with JOOX Music? Report Issue
Why should I report an Issue with JOOX Music?
- Pulling issues faced by users like you is a good way to draw attention of JOOX Music to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a JOOX Music customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using JOOX Music.
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