vPro app not working? crashes or has problems?

vPro Status

Last Updated on 2018-10-30 by Ross Justin

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Connection

50.0%

Crashes

25.0%

Not working

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with vPro? Report Issue

Common vPro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot vPro app on iOS and Android devices. Solve all vPro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

vPro iPhone Issues and Solutions

vPro iOS app crashes, not working, errors
vPro iOS app network issues
vPro on iOS has black/white screen

vPro Android App Issues and Solutions

vPro has errors/crashing/not working
vPro server network connectivity issues
vPro has black screen

vPro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever vPro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix vPro app crashes or not working on Iphone (iOS):

Close and restart the vPro app on iPhone
Update vPro app to the Latest Version for iOS
Uninstall and reinstall vPro iPhone app
Update your iPhone to the latest iOS version

Fix vPro on iPhone unable to connect to server/internet connection issues::

To resolve vPro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix vPro black/white screen (blank screen) on iPhone:

Follow the vPro iOS app troubleshooting guide Here →

vPro Android App Issues and Solutions

Fix vPro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent vPro app issues:

Force Stop the vPro App
1. On android, goto "Settings" » click vPro app. » click "Force Stop".

Update vPro to the latest version on PlayStore

Clear vPro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "vPro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch vPro.

Fix vPro unable to contact server/ vPro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click vPro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got vPro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch vPro on android.

Solve vPro black/white screens issue on Android:

Follow the vPro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ross Justin, developers of vPro.

About this app

The this app app is your wireless control center for your Vista this app solid-state lighting transformers. vPro requires a Vista this app transformer and a device that supports Bluetooth 4. 0 Low Energy running iOS 7. 0 or later.