Passport Index app not working? crashes or has problems?

Passport Index Status

Published by Arton Media on 2023-10-31

You’re global. You’re mobile.

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Common dislikes about Passport Index app

- Some users have reported discrepancies in the mobility score and missing countries in the trips feature

- No option to remove the Covid Ban marker to see travel requirements without pandemic restrictions

- Cannot enter a trip using the passport of the country being visited

- Limited information on what the different colors on the map represent

- No support for Bermuda

Have a Problem with Passport Index? Report Issue

Common Passport Index Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Passport Index app on iOS and Android devices. Solve all Passport Index app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Passport Index iPhone Issues and Solutions

Passport Index iOS app crashes, not working, errors
Passport Index iOS app network issues
Passport Index on iOS has black/white screen

Passport Index Android App Issues and Solutions

Passport Index has errors/crashing/not working
Passport Index server network connectivity issues
Passport Index has black screen

Passport Index iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Passport Index app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Passport Index app crashes or not working on Iphone (iOS):

Close and restart the Passport Index app on iPhone
Update Passport Index app to the Latest Version for iOS
Uninstall and reinstall Passport Index iPhone app
Update your iPhone to the latest iOS version

Fix Passport Index on iPhone unable to connect to server/internet connection issues::

To resolve Passport Index network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Passport Index black/white screen (blank screen) on iPhone:

Follow the Passport Index iOS app troubleshooting guide Here →

Passport Index Android App Issues and Solutions

Fix Passport Index not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Passport Index app issues:

Force Stop the Passport Index App
1. On android, goto "Settings" » click Passport Index app. » click "Force Stop".

Update Passport Index to the latest version on PlayStore

Clear Passport Index App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Passport Index app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Passport Index.

Fix Passport Index unable to contact server/ Passport Index internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Passport Index » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Passport Index » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Passport Index on android.

Solve Passport Index black/white screens issue on Android:

Follow the Passport Index android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Arton Media, developers of Passport Index.

100% Contact Match

Developer: Arton Media

E-Mail: [email protected]

Website: Visit Passport Index Website

100% Contact Match

Developer: Arton Media

E-Mail: [email protected]

Website: Visit Arton Media Website

About this app

It enables smarter travel and empowers global mobility with highly personalized visa requirements served in real-time through a stunning interface. Unleash your travel freedom and enable your global mobility with the Passport Index - the world's favorite global mobility intelligence platform. Managing travel on multiple passports has never been easier. You’re global. You’re mobile. You deserve this passport wallet. Discover the world’s passports and see where they can take you.