Are you having issues? Select the issue you are having below and provide feedback to Passport Parking.
- Bugs need to be worked out
- Charged twice
- Only allowed to pay for 3 hours
- Charged max time for new session
- No response from contact/help center
- Older interface is better for longer stays
- Intuitive interface is not ideal
- Randomly adds charges to accounts
- App fails when there are upgrades
- Useless support team
We could not complete the request. Please try again. When adding new payment card. Tries several debit cards. Deleted the app, reinstalled, checked phone software level...shows it is latest. android. Woonerf does same thing.
Hello- I’ve just had yet another payment failure. I’ve had this issue at least 10 times at different areas in Brookline. I’ve entered at least 3 maybe 4 different credit and debit cards - I have no idea what the issue is but it’s extremely frustrating. I’ve deleted and added the app. Turned phone off and on again. All the things I can possibly think of. What is the issue?
12/11- Have tried repeatedly to pay for zone 206 Oak Park, IL overnight parking and get Network error. Try again later. Uninstalled and reinstalled twice. Shut off phone. Checked notifications. Nothing is working. It is midnight and I've ried all evening but now need to get to sleep, but am concerned I'll get a fine now overnight.
Passport parking app won't open after numerous attempts
Passport Parking does NOT send you a message saying your card was rejected OR that it was accepted. So, if you pay by card, you have NO record of what happened until later. Then, if your card was rejected, as mine was because I'd had to change it due to hacking, you end up with a parking ticket, even though there is no warning from the app that the transaction didn't go through.
Passport parking app was working ok for couple of days and then it stopped working (iphone 12 pro) there is only pulsating app on the screen when I open the app. I reinstalled the app, it became worse- network error message appears on the screen every time when I am trying to register my acct via my phone number or email. Restarting and diwnloading app from iCloud do not help. Extremely annoying ! Please, advise!
“New session” goes to a blank screen with keyboard. Deleted and reloaded… same thing
Can’t get app installed. When I put in my phone number it says will send code but I don’t get one
Repeatedly tried to add card. Changed locations; changed wifi sources. Got "network error" each time.
“New session” goes to a blank screen with keyboard. Deleted and reloaded… same thing
Passport app will not open.
When I set up my profile, it won't let me change where I live. It has Canada preset, I live in Appleton, Wisconsin. How can I put in the correct information?
Can enter space and zone but then can’t complete transaction.
iPhone 13, latest iOS. Click new session button and cannot enter a zone. Blank page with in-app keyboard. Typing zone number doesn't display or work. Deleted app and account and set all up again, same results.
App not working. Screen is blank when I go to enter zone number. I deleted app and reloaded still not working
Twice tried to use app in the same North Myrtle Beach parking lot. App failed to load. Visible: pulsating Passport icon. Instructions please, Thank you
App sausage my pin# is no good, won't let me reset it and now won't send verification codes.. BROKEN!
This is the worst app EVER!! A couple times a month I get a network error. For an HOUR!!!! Then I have to reset my password. I KNOW my password. Have to reset any way. Now, the damn thing thinks I’m in Canada. Omg. Fix it!!! It’s been 18 months already!!!!!
app will not let me start a new session (like cannot input digits when i click on "new session")
Complete guide to troubleshoot Passport Parking app on iOS and Android devices. Solve all Passport Parking app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Passport Labs, Inc., developers of Passport Parking.
Pay, extend, and manage your parking session with just a few taps. It’s easy! - Time's precious, stop wasting it feeding a meter. - Forget refilling the meter in the rain or braving the cold. See when parking rates will change in the future – even when there’s free parking! - Receive email receipts at the end of your parking session. - Expenses made easy, manage your parking history through the mobile app. Get alerts when your parking session is about to end. - Stop worrying about how much time is left on the meter, we have you covered. Add time to your parking session directly from your phone. - Your plans change, your parking spot shouldn't. Simply extend your parking session via our app. The Passport Parking app is not done yet! This is how parking should be. No more digging for coins. We're constantly updating PassportParking based on your feedback. - Location Services (optional): Used to quickly provide nearby parking zones.