Contact ClinicalKey

Contact ClinicalKey Support

Published by on 2024-02-02

About: ClinicalKey is a clinical search engine from Elsevier, a world-leading provider
of scientific, technical and medical information products and services. When
every second counts, ClinicalKey knows what clinicians need: fast answers built
on trusted evidence.

How to Contact ClinicalKey Customer Service/Support

ClinicalKey Contact Information

Listed below are our top recommendations on how to get in contact with ClinicalKey. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ClinicalKey. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Elsevier Inc.

100% Contact Match

Developer: Elsevier Inc

E-Mail: [email protected]

Website: Visit ClinicalKey Website

55% Contact Match

Developer: Elsevier Inc

E-Mail: [email protected]

Website: Visit Elsevier Inc Website

Reported Issues: 3 Comments

2.4 out of 5

By RandyK29582

Great Content, Horrible app

Elsevier publishes some of my favorite books and journals, and everything works great on a desktop or laptop, but if you are using the app on iPhone or iPad, it is a dreadful experience. You get continuous warnings that your network has changed, even when it hasn’t, and why the app even cares is beyond me. The textbook search engine will not take you to the requested textbook, and there is no list to jog your memory, just a place to enter a textbook name from memory. Searching for articles often leads you to something completely unrelated to the key words you entered. The application also will not run in the background, so if you leave to use another app, you lose everything you were looking at. Looks from reviews like these problems have been present for several years, though the app is only at v. 1.something, so not so not well attended to. Unless you plan to use clinical key only on your computer, I would skip it and go with Up to Date.

By tonimesha

Poor execution of an incredible resource

Is anyone paying attention to this app anymore? I noticed the last update was a year ago. The resources in this database are incredible, and I find the information to be easily readable and well laid out. However, I keep getting booted out while using the app. And, furthermore, it is not easy to get logged back in since I have to go through the institutional login route. Please update and simply this app!! I really want to love this app and rely on it, but you’re making that difficult for me.

By shadowx360


Publishers like Elselvier are exactly the ones driving people to pirate and not pay. My institution pays for my access and for some dumb anti-user reason, they decide to log you out every time you close the app to satisfy some idiotic internal “security” requirement. You will have a better user experience if you download the PDF - I’m not advocating for piracy but I shouldn’t have to pay to be treated like a criminal.

Have a Problem with ClinicalKey? Report Issue

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Why should I report an Issue with ClinicalKey?

  1. Pulling issues faced by users like you is a good way to draw attention of ClinicalKey to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ClinicalKey customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ClinicalKey.

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