MyVanilla Reviews

Literally the worst prepaid card ever. I had put $395 on card to pay a bill, downloaded MyVanilla , got it all set up and was never able to log in again. Called to make my bill payment for $385 and it declined with insufficient funds. Tried to get into app to no avail, tried calling customer service, not able to get through so thankfully my car loan service kept running the card until we got to the amount that would go through. $380 finally was the winner. Well my question is where did that other $15 go? I added up all the fees and could not get any where near the fees associated with not having made any purchases with it yet. So the card I just received in the mail with my name on it has already made it to the trash! I highly recommend no one gets this card. I also live in a small town and spoke with management on where I purchased the card and suggested they rid themselves of these cards. I surely hope they do. Netspend I used to use years ago and they were great. I highly recommend Netspend!!

So I made an account online and downloaded the mobile app. I tried to log into MyVanilla but it kept saying server error and that I had to contact the customer support which is really annoying because I did contact them and they had no idea about what was going on with MyVanilla so I’m out of luck.

What you don’t know until you buy it, load it, pay pay the $3.95 fee to load it, is that you pay $.95 PER purchase to use it. It doesn’t tell you that on the package or easily findable on website until you waste your money on it.

So I purchased this card at rite aid to pay a bill . I registered it then when I went to activate it , it said wrong user data . I contacted customer service and they asked me about 100 questions. My social , birthdate , addresse , mother’s maiden name . I even had to fax them the front of my social security card . They couldn’t verify my identity as if I don’t exist or I was lying . After several days and several calls they finally told me I had punched in a different digit on the registration for my social . I did everything carefully and don’t think I made a mistake on my social . So now they have my card on hold after loading it with 100 dollars I can’t even pay my light bill like I was supposed to . I thought this card would make it easier to pay my bills but it just made everything worst . Don’t waste your time with this card. They false advertise saying you can use the card right away but it takes several days to use 3 to 5 days and I’m still waiting after a whole week. 0 stars good for nothing customer service.

There are plenty of cards you can buy I have been used a lot but this is the worst card and customer service evvvvver I wish I can give 0 rating overall
I don’t recommend it al all or your money will be gone

Created an account online because MyVanilla didn’t give the option, then the online system uses the email and password. MyVanilla asks for user name and password. I tried using my email as the user name and it didn’t work. Made no sense at all.

the card is fine, but MyVanilla is the most useless thing on my phone. NOTHING works, and half the time you can’t even log in because the “service is unavailable” and apparently it’s been terrible for a while. so i highly doubt it will be fixed anytime soon

For the past month or so, the this app App will crash when I try to log in. Because of this, I have to use the web login... and the whole reason I got MyVanilla was to avoid using that slow, antiquated website. The login Captcha is archaic and extremely frustrating!

This is literally such a scam. I bought this card thinking I can use it instantly. The card I got keeps on declining and doesn’t allow me to use it. It says I have a balance and that my account is active but it doesn’t allow me to use the money or my card, such a scam.

I’ve been on hold for 2 hours now , 6 hours total if you include the last 2 days . I have no way to register or activate my card because it gives me an error each time . I need a refund . Don’t waste your time with this garbage. Enjoy the lawsuits

This is by far the worst card I have ever wasted my money on. Every time I try to register my card it would say sister error. When I contacted costumer service they told me to use a computer and that didn’t work. They pretty much told me there is no way to get my money because they couldn’t verify who I was.

I need help don’t know what to do. I had just bought this card and added $100 and i tried to register, and put all the information that asked me to do and would say error, now I been on the phone for 2 hours and no one responds , please if someone has gotten there refund I would appreciate if you told me how to get my money back, never again will I buy these types of cards

Web site kept glitching and then went down for over a day so I finally gave up trying to register it online and called the 800 number. They said I tried to verify myself too many times even though it was the web site that kept crashing so they said I could use the money on the card but that it was now NOT reloadable. That was the whole point of buying it. Will try a different company next time.

Please do yourself a favor and don’t get a this app card. You can’t even load it online. You have to go to select locations just to put money on it where they charge you fees for loading it. They also take money from the card after a certain period of time. And half the time the card doesn’t even work when trying to make a purchase. Complete scam and MyVanilla is pointless.

I tried to setup my prepaid gift card on website but I still get a message ( a system has occurred error. Please try again later )
And of course now one answer the phone due to coronavirus . And when i called the automatic machine to see my pending transaction it’s said no pending transaction !! And i sent already two codes from PayPal to it. And there is no email help just a phone and P.O box
Don’t buy from this company buy from someone else

Every vanilla debit card I’ve owned has been blocked before. I used a vanilla debit to pay for a short trip online so I wouldn’t have to use my bank debit. Well, due to covid-19, the trip got cancelled which was expected. The money got refunded onto the card, but now the card is blocked! I have called customer care 3 times and I get hung up with every single time after 30 minutes of being on hold. There is no other ways to unblock the status of the card. Ridiculous! If I could rate it 0 stars, I would. Do not rely on these cards to make situations better — they only worsen your experience! 🤬

I got MyVanilla in hopes of it showing my balance of my prepaid card, so I don’t have to call their # because their website doesn’t work :( but when I downloaded MyVanilla it asked me to sign in when I don’t even have an account (which I don’t mind about that)...😬 the bad part is there’s no sign up for new customers :(( also, MyVanilla seems very out dated. Might switch to a different card company soon...

MyVanilla needs a lot of work. It constantly crashes and constantly gives you error codes and “please contact support”.

Great experience using this app card every time. Never any issues. They also process ACH payments super fast. App works perfect on my iPhone.

Us timer service is amazing and the best from any company so far. I called them at 11pm not expecting an answer but I got hold of a representative. I love the late hours and fast response. Only thing I don’t like is the $1.00 fee every time I spend anything.

Worst card ever they take 20% fees without telling you and they left me stranded not able to check into my hotel after doing this twice in one night

I went to purchase a card and I did so but when I tried to use it I would refuse to get used.I would not recommend buying one

My app is currently crashed and I am in the middle of a deposit now how do I fix this

Can I get a replacement for my vanilla gift card with some money on it please and thank you