T-Mobile MONEY: Better Banking Reviews

by Meisterwink

I’m a dedicated this app-mobile service user, I was really amazed with the interest rate offering, but of course the rate is Actually based on transaction quotas and other caveats. Not likely that you will get the interest rate advertised. Also, doing a cash deposit required almost 4 dollars in fees. Do not base expectations on the marketing, you will be let down. When I tried to open the account neither the website nor app would work, repeated error messages of “try again later”, so I went to a brick-and-mortar and even then the agent said he was powerless to make the software work. Then, randomly, I received an email 2 days later that the account had actually opened and an ATM card sent out. That’s downright scary. I’ve tested the account now with small transfers, both have posted to my originating accounts and both have posted to the this app-mobile account, but days have elapsed and the balance still appears as 0. Scary. Also, the service is not compatible with Zelle for digital transfers. The company does not appear to have a banking product that’s actually ready for public use. I’ve been on the phone with customer support more than a few times, which is of course offshore in the Philippines and getting competent and knowledgeable support has been very hit-or-miss. In summary: I expected the product to be better and more functional, I’m experimenting with several app based banking services, this one ranks unequivocally as the worst.

by ArielTien

I was really excited when I first open an account at this app-Mobile. I have been using this app-Mobile for a long time and don’this app have any issue with them before. This is a totally different story…

I moved some money from BoA to this app-Mobile after I opened my account. After 2 months, I wanted to move the money back to my original BoA and it failed. I thought it was a one time issue but I was wrong. Every time I initiated the transfer, the record would disappear after a day like nothing happened. I called the customer services and it took them 3 weeks to investigate my case. After I followed up with them, they could not give me an answer and simply told me to remove the external account and add it back again.

I did it and it was another nightmare.

After I followed their instructions, I could not add my external account back. Tried multiple times…all failed so I called the customer service again. This time they asked me to uninstall and reinstall T , even restart my phone. They also said that they saw a list of accounts under my external account section but I couldn’this app see any of it. After trying all the methods they asked me to and nothing worked, the customer service said there is nothing they can do…they told me to use the ATM which I already told them that I don’this app prefer this method to withdraw my money.

I was so frustrated and it has been like this for months. I just want to transfer my money smoothly and safely.

by Anthony G From Tucson

I deposited a $475 check on November 28th, received an email on the 30th it had been accepted. Today in Dec 2nd I get a secure message stating that my check is being held to till the 9th because they have confidential information that the check will not be paid. I proceeded to then call the customer service number listed and I was assisted or attempted to be assisted by Edwin. All Edwin kept doing was reading the same response to me “I’m sorry our secure team currently has an investigation and this is part of the process,This doesn’this app happen all the time but it does happen from sometimes, thank you for using Tmobile”. I then asked to speak to a manager. I has then helped by a cold woman by the name of Lisa. I explained to her how important it was for me to get that money for rent as father of four, especially during a pandemic as were getting ready to go down into another quarantine. My rent is due in three days I was depending on that money and now I have to pay additional charges for each day I do not have rent after the fifth and I will not have that money until the ninth. She also gave the I’m sorry, there is nothing we can do, l with a fake smile response.

So all in all I now have to wait 13 days to receive my money and I spoke with the person who wrote me the check and they said the funds have already been taken out of their account....

Thank this app-mobile, MERRY CHRISTMAS!!!

by Gdundas73

I tried to deposit a check with the mobile check deposit and it was declined immediately. Stated “ Deposit Declined.” This was the first time I tried to deposit this check. Called customer service and they were not helpful at all. All they could tell me was that the deposit was under review. I was asked to give them until the next morning to finish the check review. I waited until 11:00am to check my account. Still no money. Called customer service again. I was told that the check was still under review. CSR asked me to reinstall T and deposit the check again. Still same problem. CSR told me that I would have to wait until the check was out of review. Couldn’this app even tell me how long that was going to take. I have bills to pay and I can’this app even get money into my account. I have just closed my account and I’m going back to PayPal for my banking needs. At least they can give me my money immediately without my check going through a review.

by Anne Esteria

I was sold on the higher APR and opened a this app-Mobile Money account online and deposited 3 checks from my employer during the enrollment process. Funds weren’this app initially available given that I had just opened the account and I’m aware common banking process requires that they hold funds until the checks have cleared. A week later, still no funds and I receive an email that my account is under investigation. The following week, my account is closed with NO explanation. I’m told by their rep that my funds will be returned to me in the form of a check within 7-10 days. 2 weeks later, still no check. I’m then told that the funds were returned and I could deposit the original checks. I head over to the issuing bank to verify I’m able to deposit the checks and they indicate the funds were withdrawn by this app-Mobile. Ugh! This all started in Oct 2019 and it’s now Feb 2020 and I still have yet to receive my funds. I highly suggest you go with a traditional bank, it’s not worth the hassle.

by Lemurlomania

T has always been convenient for pulling up account information and keeping track of purchases, especially with the recent adding of push notifications. However, since yesterday or for a few days now, I keep encountering errors that force log me out—something along the lines of “object that relates to object can’this app be found”—and I’ll lose my place in T . That’s separate to simply switching to another app and then coming back, which I understand also has a very quick timeout compared to other banking apps.

Today’s error is fatal tho, I cannot even access my account after logging in because the loading wheel spins forever with no change after at least 2 minutes. I still cannot access my account which is incredibly inconvenient given it’s the beginning of a new month and I have to keep track of this months bills I need to pay.

by SeeMuse

If you plan on using this like a regular debit card I do not recommend it. Again I DO NOT recommend! Depositing money into the account is a pain. So far it is taken almost 2 weeks for the money to transfer in from my other bank account. The worst part is that while it is transferring you do not have access to this money in either account! I am so glad I didn’this app directly deposit my paycheck who knows how long that would have taken. Two weeks without access to my funds is ridiculous but if you’re trying to save money it’s actually a good thing. Just a warning for anybody who was thinking of using this as a second checking account like I was.

They also give you an option to deposit money at stores like CVS and 7 eleven which might be faster (I’m not taking my chances though) but they charge a $4 convenience fee. So far using this card has been challenging however if you don’this app need to use the card often just use it to save money this is a great option.

by Latarisj

First of all, there should most definitely be an actual specialist that can actually handle, get in touch with those that handle checks for deposits. I’m on my 5th time submitting a money order , the cash amount is coming in too light and I’ve tried everything. (For the life of me I don’this app see why they can just use the money order number to verify the actual amount) The bright camera light should be optional, if you have a bright light against a white image it just might come out light. You should be able to at least email those handling the checks instead of them sending the same automated message over and over. And if you had problems with a certain brand of money orders. Display that so people aren’this app going out wasting time and money. The customer service is nice, calling them specialist is REALLY pushing it. They can’this app do anything 😒 I don’this app know wth else I can do. This is beyond frustrating

by Mom And Daughter 1234

I was very excited when this app-mobile started this. Opening an account was very easy and I love earning 4% on my money. The problem is trying to deposit checks or money orders in your account. Its an absolute nightmare. When I first opened my account, I deposited 3 western union money orders with no problem. Now I have tried to deposit postal and western union money orders and they are always declined. I called customer service because this is very frustrating for someone who gets paid with money orders. They told me they are having a problem with their mobile check deposit system and that I should link my other checking account and just transfer the money. I do not want two checking accounts. What would be the sense of that? I then tried to link my Paypal account and that’s not working either! I’m almost ready to give up with this, the interest rate is not worth the aggravation.

by Ruusa1

I signed up for the 4% interest offer, which they’ve changed to only apply if you use the Debit card (previously it was based simply on depositing funds each month): irritatingly, they keep promoting this change as if they’ve done You the favor. No, it’s not a favor. I have no interest in using the debit card, it was very easy to earn the 4% before by simply making a deposit each month.

Also, I wouldn’this app trust them to cash checks - it’s best if you use your main checking account for that (for example, Chase, Bank of America, or whatever). I mobile banked a check from my other checking account and it was rejected for some odd reason. I noticed another reviewer specifying problems with check deposits too.

Still, the 1% interest rate is good so I use it like a savings account instead of Marcus by Goldman Sachs which, at the time writing, is now paying 0.5% interest.

by Kevinx099

this app-Mobile Money has amazing benefits for an online bank. Even without the added benefits for being a this app-Mobile customer you still get 1% on a checking account which is amazing. And if you are a this app-Mobile customer you get 4% on the first 3k which is by far the best interest I’ve seen in any checking/savings account.

The main issue I have with this account is that nowadays most services for budget tracking require access to your accounts and these services use a third party service like Plaid. The issue with the this app-Mobile Money account is that it does not support Plaid. All other online banks have implemented Plaid support but this account still hasn’this app done so since it released a few years ago. This is a needed feature that will make this account perfect, but until then it’s hard to convince people to make this one of their main accounts.

by Wniebles

this app-Mobile Money App from BankMobile rejected my check because while endorsing the back of a check I deposited I wrote “For Deposit Only” and left out “Mobile” out of the sentence, which according to them HAD TO BE SPELLED OUT “For Mobile Deposit Only”... c’mon people, I understand there have to be rules and regulations in place, and “a missing signature” would have been an understandable reason for rejection... but not the lack of the word “mobile”... I have been using Mobile Banking pretty much since it started allowing check deposits, and none of the banks I’ve dealt with ever rejected a check for not using specific wording. “For Deposit Only” of “For Electronic Deposit Only” or even leaving out the word “Only” has always worked... If it comes down to some logic... having an account in an online bank which promotes not needing brick and mortar locations it is implied that the deposits are “mobile” right? Leaving the word “Mobile” out of the endorsement of the check should not have been a reason for the bank to reject my deposit. SO, MY REVIEW: FIRST ATTEMPT TO MAKE A DEPOSIT WITH THIS PRODUCT: A TRAIN WRECK... A WASTE OF AN OTHERWISE PERFECTLY GOOD CHECK. /WN

by NotYOURaverageMOM

I love the card and the perks. Customer service that needs some work. The people are the most knowledgeable or they just don’this app understand what you are asking. It took them about 45mins for the one guy to understand that I needed my pin reset because it was locked out. He had me rerouted to two different people trying to reset the pin to into my this app-Mobile account..another time I asked how long does it take for a paper check to get deposited if I take a picture of it. She kept telling me about direct deposit... when I first got it the automated system was hard to understand but that has been fixed. So I do believe that these issues will get resolved. I do recommend this card people I know who have this app-Mobile accounts. I love the overdraft protection it definitely has saved me a few times.. and I have never earned interest on anything so that is always really nice to see.. I have been with this app-Mobile for almost 6 years and I have to say they do keep getting better and better, they have help me so much.. thank you this app-Mobile for being a great company

by DonaldM

It was easy to sign up as the info in my this app-Mobile account is basically moved over so I really didn’this app have to enter much. Just make sure you update your address with this app-Mobile before you start, if it’s not correct.
There’s a waiting period before your account is actually active. After signing up I waited about four hours or so then got an email that I was able to login and finish setting up my account.
Took about 10 minutes to finish setting up and it does look like TouchID/FaceID can be enabled but I haven’this app been able to use it yet.
During setup T became very sluggish and my phone started to heat up. I had to quit T and reopen and it seems to be fine now.
Logging in uses your this app-Mobile credentials which is a bit of a security concern. If you’re sharing your password for some reason, might want to change your password and stop sharing.
Linking to another account is easy and takes 2–3 days to complete since you have to confirm the amount of two small deposits to confirm you have access to the account before you start transferring money from it.
One issue I had was my bank couldn’this app find/confirm the routing number for this app-Mobile Money.

Later I’ll update with:
When I get my card and how easy it is to activate
How long it takes to transfer money to or from
Address any issues or bugs

by Jahqueens

The first time I download T everything worked fine but it’s been downhill so far. It’s suppose to log me in with Face ID but that seems to never work. When it comes to sign in manually the floating keyboard doesn’this app come up. I have to close and reopen T over and over to get it to log me in and 9 out of 10 I still don’this app get the floating keyboard popping up. I keep pressing the space to log in and it’s as though the screen is frozen just no response. However if I press the option for forget password and I don’this app have a this app-Mobile money account those options always work. T is trash and as soon as it will allow me to log in I’ll probably take all my money out.

T is really bad. It’s by far the worst banking app I’ve ever used. What good is a mobile banking app if you’re unable to login to the account. Pathetic.

by Mørgan T.

Everyone I’ve spoken with has been very nice, understanding (with the current COVID-19 pandemic), and helpful. I had an identity theft scare and this app-Mobile Money was fast to secure my account so that my money was protected, as well as my identity & SSN. I received my new debit card in about 5 days.

One of the cool perks is if you meet the requirements, you get 4% interest on your balance, as well as the bank having your back -$50. If you have a rough two weeks, and need a few groceries before next payday, this app-Mobile has your back...no overdraft fees, and no interest stacked on it.

If you’re looking for a back that truly cares, give this one a try.

by Batmansdad37

Do you like your bank, or at the very least, tolerate them? Especially with their novel size book of fees, high interest rates and very little return on YOUR money that they use to make windfall profits... Well, I’m here to give you some examples of my experience with this app-Money. $50 protection overcharge security with no penalty! My other bank charged $35 for an overdraft and the customer service was far less than stellar. I also receive the 4% return on my account up to $4000. And when I had a mixup with one of my mobile deposits, the staff was kind, courteous and genuinely helpful in resolving it. These are just but a few perks I’ve received and appreciated since switching over. Because of the attentiveness they provided, I tell my family and friends every chance I get to switch over and enjoy their money instead of their fee/interest hungry banks that they currently do business with. Keep up the great work this app-Money...

by Jb5144707!!!

So, my friend recommended me T and the first time he got his first interest it convinced me to sign up & use Tmobile Money as well & since I keep cash at home and it’s just been sitting there without an interest, why not put in the bank, right?

It didn’this app take me that long to sign up & I have never had a problem with T . The first transfer took a long time but I didn’this app mind. If you transfer money, it will takes 4-5 business days. Don’this app get this bank if you’re a very impatient person or if you need to use the money right away.

Anyway, It’s only been 3 mos since I’ve signed up and I already earned almost $20 interest. How great is that? I’ve been with Wells Fargo for 5 yrs and I’ve only earned not even a $5 interest.

by Kitkat8588

This bank is absolutely the best I’ve ever used. It gives me help when I need it most during a time of struggle by not charging me ridiculous fees for every single thing. Example, we’ve got your back benefits, allow you to spend $50 over what you have in your account, free of charge. So if I am struggling with $0 in my account, and I have no gas, but I also have a bill to pay for say, $35. I can pay that bill, & still go spend $15 at a gas station in two seperate overdraft charges and this app-mobile won’this app charge me a dime over that $50 when I get a deposit into my account. & I can do that over and over and they have my back every time with no hidden fees! It’s been a life saver during these uncertain times!

by Davidjess22

They have not even tested their own app functions before releasing them on unsuspecting account holders to which they have fiduciary duty. I just now attempted 40 times to set an automatic recurring house payment where each date was rejected for being a weekend whether I changed the year, month, or day. They need to test T and lighten up on the validation—make sure they have thought about each possible situation before blocking a transaction setting.

A banking app is not allowed to have a fatal flaw, because it affects your finances and your life. T warns you to deposit money the same day to bring your balance over $0, and asks if you are doing it now, but then provides no function to do that. All deposit methods given take several days to post.

Good things:
Smooth processes otherwise. Nice to have your banking in an app without having to register separately.
$10 per month interest if you have this app-Mobile service and keep $3000 deposited. this app-Mobile also lets you have freebies in the this app-Mobile Tuesday’s program. 0% interest on phones. And flat-rate unlimited data plans.

A great Invitation to have a buffer. Not only do you get charged no over-draft fees, but also you rarely overdraft at all, because when you accept the invitation to have a buffer (or reservoir, or reserve), and keep $3000 in the account (or any smaller or larger amount), then you rarely have any accidental overdrafts.

by Fiddling_Jesus

I love almost everything about this account. The customer service is second to none, and the interest is incredible. Unfortunately my place of work does not do direct deposit, so I have to deposit through picture. Two paychecks in a row I have had to wait over a week to get my money. Being late on bills, having to pay late charges and returned payment charges is no fun. I’ve had to pay $200 in charges so far, and my current check still has not hit the account even though I deposited it Monday, so I’ll likely get another $50 late charge for my car payment, maybe another for the electric bill if the money doesn’this app hit by the end of the day.

If they would be better about depositing this way, like almost every other bank is, then it would easily be a 5 star account. Unfortunately it is far too unreliable for those without direct deposit, and can end up costing you far more than the interest is worth.

by Mich59/736-574$

I like the concept of TMobile money. After taking some time off after having my daughter I decided to go back to work 2 days a week. this app mobile money was the only bank available to me that would not charge me a monthly fee (I have less than $500 coming in) for putting my money into a checking account. One downfall is depositing cash, but that’s not an Issue for me- I literally just needed a free way of making my employment checks usable “cash” and not be charged.
T in the other hand is horrible. These last few days it doesn’this app load (I had my phone sit for 10 mins waiting for it to load and nothing) and you can’this app access the website through a phone- it tells you the website doesn’this app work with mobile devices. Very inconvenient to have to call and type in all my information to get my balance. Please fix and my rating would go up.

by Stuck Nana

I’m enjoying the fact that I do not have to go to a bank. I used to have Direct Deposit but after personal issues, i was not going to work , therefore I didn’this app get paid so I wouldn’this app get direct deposit so they closed my account. Now I’m too busy raising my 3 grand babies who have ADHD (All 3 of them). There is no way I will go into a bank with all 3 and I have minimal help. With that being said, there should be the option to deposit money at the ATMs that we can use to withdraw money or after depositing 1 or 2 checks (via mobile picture) we should not have to wait 3 days. We have bills and mortgage/rent to pay and they are not going to wait for your hold. But mostly my 4 stars are because of no deposit over ATM.

by Yera Vargas

I started my account with this app-mobile money a little over a 1 week ago with $3000. I got $3.22 on interest today, 02-01. This is wayyyyy more of what I get with my other checking account that I have with my other bank. this app-mobile money is paying 1% on the $3.22 interest I got today 😱!! . I am planning on keep depositing $200 each month, so I can meet that requirements and keep getting my 4% on my $3000, and 1% on anything over it.
I know everybody’s situation is different, but this works well for us. This is money that I don’this app really need, so I am no going to use it. There are banks out there that will give you bonuses for opening checking account with them. Some require a direct deposit, a minimum per month to avoid paying maintenance fees, and the account need to stay open for some time or you will have to pay a penalty for closing your account early. There are many ways to make extra money, but you need to do your homework and do some research first.

by Windrunner27

I aggressively invest most of my money, and my ticket combo is to have my this earning the 4% APY (paid out monthly based on average daily) on my uninvested balances, (the checking account that T provides) which I never have more than $3000 uninvested. Combined with Apple Card giving me great cash back on purchases means I’m earning on money I spend AND money I don’this app. Customer support and ease of use is stellar, the card can be remotely locked and unlocked quickly and simply; tap of a button. I need this as a frequent wallet misplacer.
I have yet to see anything close to this amount of APY on any balance anywhere for a checking or savings account. No annual fee. T really is unparalleled.