Traveloka: Book Hotel & Flight Reviews

Traveloka: Book Hotel & Flight Reviews

Published by on 2024-11-05

🏷️ About: Traveloka is a lifestyle superapp in Southeast Asia that offers more than 20 products and various features to simplify travel and be a companion for every need. The app is available in English, Indonesian, Thai, and Vietnamese versions and allows users to book flight tickets, hotel bookings, car rentals, and various types of accommodation. Traveloka also offers Traveloka Xperience, which provides recommendations for tourist tickets, attractions, events, and cinema tickets. Users can collect Traveloka points from every transaction activity and use them to get discounts or attractive promos. The app has a 24-hour customer service team and a virtual assistant named IVAN to help users through the chat feature.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
49.3%

👿🤬😠 Negative experience
42.1%

😎👌🔥 Positive experience
8.6%

~ from Justuseapp.com NLP analysis of 2,703 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Great service

- Available most of the time



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Worst Apps Ever!

2022-05-22

Useless apps for hotels. Better use Agoda or book directly to hotel. Their coordinations with their agents is super lousy. My special request for the room was never forwarded to the hotel & hotel receptionist showed me their system as a proof. Customer Service is 👎🏻👎🏻👎🏻

AWFUL EXPERIENCE!! BEWARE

2022-06-23

First of all, I tried to purchase multiple flights in Indonesia and they will not accept non-Indonesian credit card without verification. Which is understandable but they can’t even assist a customer into processing this matter. Inconsistent emails thread that just turned into huge labyrinth without any solid resolution. They sent 3 different people emails requesting your credit card info and bla bla bla. Shady af! Use other sites. Or even better, go on orbitz or other sites.

CRAP APP, CANNOT REGISTER

2022-07-24

Failed to register using US number and other country number. NEVER got any txt message to confirm registration process. Wasted of my valuable time. Uninstalled.

Use Pegi-Pegi instead. User friendly and very intuitive.

The app is good, not the service

2022-08-25

Not the first time using Traveloka to book air tickets, successed a couple of times but it failed me big time as I trusted to use this for my trip to Australia. Lost $1000 for them without even reached to airport. Not even refund the airport tax although air asia support me to do it but this app did not. Traveloka is just for keep in view, not actually helpful. Don’t book air ticket here if you dont wanna lose your blood-and-tear-loving money 😓

Terrible in making payment using USA issued credit card

2022-09-26

Customer service was no help either. Opening a case with them leads to no useful answer. Terrible

Total Waste of Time

2022-10-27

I spent hours trying to book a vacation only to get stuck due to credit card verification that they can’t resolve. Asked me to keep attempting but the same issue keeps recurring. Wasted my valuable vacation time. Do not use it!!!!!

HORRIBLE!!!

2022-11-28

Was billed for the hotel but never did receive email booking confirmation. Also does not appear under “bookings” in Traveloka . Fortunately, it was a hotel I had stayed at before so I had their phone number and was able to call them to confirm. I will never use Traveloka again!

Worst customer service

2022-12-29

Take more than 1 week to add 1 more letter to my name, while the airlines representative confirm that they only need 1 minute to change it. Dont ever book tickets through Traveloka, just for referring

Bring back old version

2023-01-30

Pls bring back the old version where you can see the prices of flights on different days at the top.. it makes it easier to decide when to book. I dont understand why you would remove such a useful feature BRING IT BACK!!!!!

Used to be my favorite travel agent

2023-03-03

Loved this app way back when. I used it all the time for my travel needs. But now their support is nonexistent. You can only chat with a bot. Really sad. Worse, when there’s actually a person responding, the respond was just to contact the hotel myself. What’s the point of this app then? Might as well book with the hotel directly.

Need an iPad version!

2023-04-01

Please make an iPad version!!! I have to use browser everytime when searching for flight and hotel, it has bigger screen to see everything. And it is so much easier to put in the data with iPad size instead from iPhone size!

Great app but consume too much data

2023-05-03

It's convenient to book flights through Traveloka.

I just concern about data consuming. It seems the latest version has been added some codes that consumes a lot of data while using. I don't know why but the fact is I open it for a minute, search for a number of flights and it already consumes more than 200MB. I suspect if it automatically uploads some data from users' phone without notice.

Need improvement

2023-06-03

Working so far so good
If do normal bookings for flights
But once change flights doesn’t show up my new flights change
If i change flights
Some airlines doesn’t support rescheduling or changes the flights though Traveloka
Even i can change it through main web of airlines
And Vietnam airlines I cannot add my frequent flyer number through app
Hope i can same as Garuda
Or any frequent flyer programs.
Otherwise its work good

Link to apple wallet

2023-07-05

Need to have link for booked flight to apple wallet

IOS 11.2.5

2023-08-05

Dear Developers, New Version IOS 11.2.5 doesn’t work on Iphone 5S and Iphone X. Please Fix it. Thank you

Should support Apple wallets

2023-09-06

It’s much better if Traveloka supports Apple wallets. Users can add pass easily and use with wallet.

I’m satisfied

2023-10-08

I love Traveloka it makes movement easier for me and so cheap ❤️

Address pointing is screwed up

2023-11-08

your address pointing is screwed

Problem after update

2023-12-10

Having problems on iPhone XS max , cant pass through the passenger name screen ,

Thank you

2024-01-10

For being available most of time ,great service ! 🙏🙏👌👌



Is Traveloka Safe? 🤗🙏


No. Traveloka: Book Hotel & Flight does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,703 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Traveloka Is 17.0/100.


Is Traveloka Legit? 💯


No. Traveloka: Book Hotel & Flight does not seem legit based on our analysis. This conclusion was arrived at by running over 2,703 Traveloka: Book Hotel & Flight User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Traveloka Is 100/100..


Is Traveloka: Book Hotel & Flight not working? 🚨


Traveloka: Book Hotel & Flight works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Traveloka: Book Hotel & Flight? Post a Review




Features

- Multi-language travel app

- Flight and hotel booking

- Secure and convenient payment methods

- Special offers from discounts, promo, and free Traveloka points

- Complete choice of airlines

- Car rental

- Advanced features such as Passenger Quick Pick, Price Alerts, and Save List

- Free booking cancellations, last minute bookings, and money back guarantee

- Hand-picked hotels from budget to luxury hotels

- Pay upon Check In options and hotel bookings without a credit card

- Traveloka Xperience for tourist tickets, attractions, events, and cinema tickets

- Traveloka Easy Access for queue-free experience

- Location-based recommendations for culinary, attractions, and entertainment

- Collect Traveloka points for discounts and promos

- 24-hour customer service team and virtual assistant IVAN

- Social media presence on Instagram, Facebook, and Twitter.

  Customer Service/Support
Developer:
PT Traveloka Indonesia

Contact e-Mail:

Website: