JivoChat Reviews

Can’t listen to music while using app. Always signs us out. Notifications only go to one rep at a time sometimes so one guy will never see the notification while the other is busy and can’t get to it. It’s very inconsistent and not easy to manipulate the triggers on the site. It either never comes up or annoys the customer till they leave cause they’re getting so many invites to chat.

However, I definitely recommend getting the professional this app bc then you have an idea of who you’re talking to and if you happen to miss them you always can respond via email or text or even call them back depending on what info they give you. It’s not really necessary bc most of my clients just call me less than 10% bother reaching out to me through this app anymore. I have a lot clients schedule on this app who are out of the country though and I have the Kik app as well for free international calls

Love the way that we can quickly respond to patients/clients.
A bit confused after using for a month why certain messages come through when they do sometimes when they’re already offline. Chats are get into better at importing to our database. I get regular emails sent saying that my performance is poor. Kinda bums me out when I do a good job.

I have used almost all of the chat apps offered through WIX over the past 4 years. This, by far, has shown to be the best. I like having the automated replies, notification alerts and nice customization capabilities. I had signed up in Jan 2023, but delayed setting it up because the complexities of JivoChat intimidated me so I dropped it until last month when I just pushed myself through its tough learning curve as I am not well versed in IT. JivoChat is geared towards multiple users and teams. As a single user, I had to weed through its complexities to make a simple format for my biz. They do have a chat system, but oddly enough, their agents seem to be limited. I had a couple of ?’s and they were answered 50% of the time. Maybe due to time zone differences? Anyway, this is the best chat so far and am anxious to grow with it.

JivoChat has allowed us to have wonderful conversations in real time with parents. Getting questions answered sooner rather than later really help to make decisions in a timely manner.

My company relies on JivoChat and it's great for the most part, but I prefer the Desktop version to JivoChat . On the iOS app it's missing some key features that are extremely useful and offered on the desktop like being able to create and view scheduled tasks.

It also doesn't have the same predictive prompts that you're offered on the desktop, but all in all JivoChat is great and gets the job done at the end of the day.

JivoChat works great but just I don’t got notified in the mobile app when a client visits my website 😔

The most amazing of this is it sends directly to the client email. Which means chat can last as long as you wish to continue.

We are using this for our Midwestern HVAC company. It’s inexpensive and easy to use. I’ve had good luck assigning it to the person running the front desk and it may be helping us catch a few leads.

Having a website chat tool that proactively engages visitors and allows for convenient communication through my mobile device is a game changer. Thank you!

We are very happy with the this app app. We have tried many chat apps on our website and this one beats everybody else on performance and price. Glad we found this amazing tool. Thank you!

great app/site for B2B contact. wish there were more free advantages like more users but that’s okay. when will we be able to share files without a subscription??

Prompt response to inquiries. Answers questions fully so that customers can understand. Great communication skills. Doesn’t pressure to make purchases. Very Professional!

I can't count the hours I've tested live chat applications. First off, jivo is solid in functionality. But where it shines for us and our clients, is omni channel, with fb messenger and call back! Thanks folks. Keep improving it and I'll Always be a fan!

Our CPA has gone down significantly now that we can a chat on the site that’s super easy for the whole sales team to use.

Also the way that this company asks for reviews is the best marketing I’ve ever seen!!

this app is the perfect chat plugin for Wordpress websites. It looks professional and supports several contact methods. The best part is it supports Apple Business Chat, so if someone is looking at your website from an Apple product, they will be able to iMessage you!

Signed up and installed on our Wordpress website with ease, just had my first chat, all very smooth.

I would suggest an option for where the chat button appears on a phone, I worked around it by using an option to move my click to call app

Had my free version for few months and really liked its simplicity and ability to use app to communicate with my visitors. Using pro version and have customizable chat on both of my websites connected to JivoChat. Can’t speak about multiple agents. But it’s good for single agent if you run a small, one man business like me.

Packed with more features at the base level than say LiveChat makes this add on a better value. Plus it drives more engagements. Even in away mode I find customers are contacting customer support through JivoChat vs the usual customer support email form on our website.

I think it is one of the best apps that truly works and has effective results. I get to chat with my customers easily now and understand better what they want.