Firehouse Subs App Reviews

by Amknbk

It has been about 5 months since I used FirehouseSubsApp because the last time I did, it wouldn’t work. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. He forgot so he went back in and they gave him a receipt and told him to enter the information through FirehouseSubsApp . Well, that was the beginning of so much frustration that I took a 5 month hiatus from FirehouseSubsApp . Every time I tried to enter my receipt to get the points, FirehouseSubsApp would give an error message and crash. Then it stopped showing any of my rewards points all together. I deleted FirehouseSubsApp and downloaded it again. Still nothing. I hung onto the receipt and tried for multiple weeks. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I just opened FirehouseSubsApp up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. Well, the same problem still exists. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it. Don’t waste your time downloading FirehouseSubsApp until they address the issues.

by 562pelon

I have had FirehouseSubsApp for a couple years now and every now and again it will go haywire. Well recently it happened again so I went through all the troubleshooting steps that the tech support always has me do. No change, I reach out to them and I CLEARLY explain that I have already tried the steps without a resolution. Their form response was to try to same things that I already said I had tried. To appease the unhelpful rep I did then and still no change. Every time I responded I clearly outlined all the steps I had taken, what devices are having the issue along with the operating systems and I also tried on various wifi connections as well as cellular data. Apparently they don’t read and replied asking me to take the same steps I explained I had taken. So here I am with a useless app and zero competent assistance. If you download FirehouseSubsApp be ready for it to be an inop waste of space in your device.

by BTrentham

Let me start out by saying I have used competitors app regularly and FirehouseSubsApp Firehouse has is functional and visual pleasing.
However, when I use app and pay I expect to be delivered food when scheduled with no line or wait. ( As competitor does). Instead, you schedule, pay online and wait to go a little after scheduled time. I show up to be told I must stand in line with everyone because checkout is actually processed at register. Even after paying online. So I wait behind everyone to checkout. And then another 10 minutes for sandwich to now be made since I checked out. I placed the order and paid online why do we have to go through this? It seems to be a waste of time to enter it in app to simply wait same time as ordering in store. As a father of 6 month old twins always short on time, competitor will get majority of business.

by Eric T - Just A Guy

Bad IU/UX all around. Frustrated because it wouldn't take my credit card and didn't say what was wrong, just "We were unable to process your request". I put in all the info again (Visa card) THREE TIMES guessing at what it didn't like and eventually tried a different card (Amex). It said "DO NOT HONOR" but then allowed me to charge finally and get my sandwich.

Ideally a credit card issue would say what's wrong as soon as it sees it, and not force you to reenter the data.

I spent time to set up account, put in an order, apply a reward (which didn't just let me add the free drink from the reward, it was almost like I had to create a new order, THEN apply the reward again). Now that everything is set up I MIGHT use it again but honestly it was a real pain this first time...much easier to just call in the order.

by The-o23

I never had a problem ordering from FirehouseSubsApp or the website till now. For some weird reason when I try to do online ordering from my login account, there are fewer pick up times and by the time I get to one, they are all gone for the rest of the day. Like today At around 7pm and there were no pick up times and when in fact they don’t close till 9pm where I’m at. This wasn't the only time, this has been going on for a few weeks now and it had me thinking that firehouse was limiting online ordering. But when when I decide to try the website one again today and I wasn’t logged in, it showed more pick up times but then I logged back in, it showed fewer again. If anyone else is having a problem like this that’s what you need to do is logout and just order food that way. But this needs to be fixed.

by Ez_Smith

A. Why do you need 20 pieces of information from me in order for me to sign up with your app? I just want to order a sandwich. Name phone number and Cc. That should be it.

B. It takes about a full minute for any of the five pages on FirehouseSubsApp to load

C. OK now I’ve made my order but I want to add another sandwich? Where do I go? Once you have items in your cart there’s no option to view the menu however there is an option to “start a new order”Which then asked me which restaurant blah blah blah and starts the whole thing over.

D. This is the silliest reward system ever the point of having an app means that it’s all inclusive within FirehouseSubsApp itself so you making me flash my phone at check out in order to get the reward is so pointless because obviously you have my activity sitting in a database. Why do i need to do all these extra steps to claim a reward that i supposedly earned?

D.1 And if I have to scan the reward at the store what’s the point of even offering it at check out on FirehouseSubsApp all it does is add an extra step and get in the way of me completing my order.

E. So after realizing that I couldn’t claim my reward until the register, I tried to check out low and behold my reward page will not go anywhere unless I select to receive my reward.

by Lovely33472

I joined FirehouseSubsApp today to make my ordering process a little easier, but all it did was make the process harder. I tried placing an order and after typing in my credit card info I was sent a message along the lines of “we are sorry but we are unable to complete your order at this time.” I pressed cancel, closed FirehouseSubsApp , reopened and then started another order that went through successfully. Looking at my bank account a little later (after picking up the ONE order I had), I see I was charged TWICE. I contacted customer support and was told I could only get my money back if the store I ordered from agreed to give me a refund. FirehouseSubsApp is a joke, and so is the customer support. Will not use again, will not be eating here again, and MOST CERTAINLY do NOT recommend.

by FunkoColletor

I downloaded FirehouseSubsApp , created an account and that pretty much all that’s bee. Able to be done. FirehouseSubsApp loads but after that it’s useless. You location pops up every now and then but I haven’t ever been able to log into my account from FirehouseSubsApp or add points to my account from purchases I made. I go to the location near me and they tell me to contact support just like FirehouseSubsApp does when I can’t log in over and over. I have emailed support 7 times in the past month and haven’t gotten anything back. I have lost the chance in collecting point from the purchases I have made because I can’t log into my app and the location says my account must not be working. Seeing that my wife and I go here all the time it would be nice to be able to add up points and use them for my birthday for catering platters and such. But I see that isn’t going to happen. I really wish FirehouseSubsApp would be fixed.

by Soshield

Read the reviews for FirehouseSubsApp and thought the critical elements of complaints were blown out of proportion. I was wrong. FirehouseSubsApp conveyed all kinds of wrong information to the restaurant. I was very clear in what I wanted on the sandwich. FirehouseSubsApp , like most food ordering apps has a very clear list of items to select or deselect so no mistakes can be easily made. The only thing they did correct was leave the sauces off the sandwich. Food arrived with piles of wet lettuce and mealy tomatoes (the sandwich I ordered doesn’t even have those items selected by default, and I certainly didn’t add them) and the toppings I did order were barely there. How is it I can turn in a detailed order form and get back something that doesn’t resemble what I ordered? I want a refund. If it was a 5 or 6 dollar sandwich I’d blow it off as no big deal, but $12 is what I’d pay at a full service restaurant for a pastrami and corned beef sandwich.

by Beatle

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on FirehouseSubsApp when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring FirehouseSubsApp to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from FirehouseSubsApp for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

by Tony1234512345

I think in 3.6.8 you fixed the issue with modifiers but what about all the people that had incorrect orders drive miles out of their way to pick up a order that was incorrect?? Let’s face it, you do no QA testing on FirehouseSubsApp period. Or if you do you need to go ahead and fire the guy. This thing is filled with bugs and if you tell the store managers they agree and tell you they hate it just as much. Listen, today is the day I stopped eating at firehouse. I’ve been eating there for over 8 years. Done. Why? Because you could care less about the customer experience. You would of fixed FirehouseSubsApp ages ago. Hire a new company to develop it. It’s not difficult. In an age of good iPhone developers it’s a wonder you still have this thing that looks and functions like an app from 2005. Customers can see that you don’t care about things like that. And now it’s time that at least one customer hits the road because of it. Just for one second go and download your competitors app, it makes your app look like it was built in the dark ages 👋

by Just~K

I want to start with I have only recently started having this problem. Probably like 3-4 weeks ago I attempted to use a reward. I activated it, and when I went to the store the employee stated that no reward was found. I was like okay, maybe it just took some time to show up. Flash forward a few weeks later, I activated another reward for a free sub. I went to the store, put my number in once again, and no reward was found. I showed the employee my account to show that the activated reward was clearly there, but since it did not show up on their end they could not do anything. I gave up on that and attempted to order online to use the reward. Well, that was a failure too because when I place a to-go order. It keeps freezing and never loads. Im just upset my points keep going to waste because it never shows up on the store’s side. I have already blown like 10,000+ points at this rate which is just disappointing.

by Drewdowns

Glad the sandwiches are better than FirehouseSubsApp . No guest check out option. No Apple Pay or Samsung pay option. App got lost in the middle of my order and wouldn’t let me add anything until I picked another time and date. Didn’t tell me I had to have an account to order. I didn’t add a favorite location so it wouldn’t let me create an account or tell me why it wouldn’t create the account. I had to figure it out. After I added a card it popped up “DO NOT HONOR”. Not sure what that means. As order time option, it didn’t have right now as an option. After I added a sub, I couldn’t change the size. I had to delete it and start over. It took 20+ minutes to order food. Had I not liked your food, I would have stopped and went somewhere else.

by Adair96

I don’t know what it is. But hopefully someone sees this. A few months ago I ordered twice with a debit card, and was told it didn’t go through. Had to pay a third time when I go to the location to pick it up. Well all 3 payments cleared. The district manager refunded me almost $90 that had been charged to my card. Fast forward to today, I just ordered again on FirehouseSubsApp (thinking the problem is fixed). Paid with the same card. Once again, it took my money. But didn’t let my order go through. So I had to call it the order in. Now I’ll have to go through getting a refund again because I’m pretty sure this charge won’t drop off like the other ones didn’t. What’s the point in having an app if it doesn’t work??? I’ve had to call my orders in since then. So sometimes I forget to put my number in so I can get my points. It’s annoying. And then there’s no corporate office to call about this matter. But surely I’m not the only one having this issue. But maybe I am.

by Frustrated Buyer.

This rating is for FirehouseSubsApp and not the sandwiches. I have not been able to log in for quite some time now. I had a app update and after that I could no longer log in. I tried the online access and it said once you log in on FirehouseSubsApp you will no longer have access to your account online. I tried to reset my password but the log in said your information can not be accessed. I even tried to create a new account but since my phone number is used on my old account it will not let me create another account using my phone number. I tried to email your support team and nothing. I love your sandwiches and would like to get my points. Please fix the log in on FirehouseSubsApp or please let us access our accounts online again.

by Amkatlyn

I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉

by Sassy Pants Smith

It was my first time using FirehouseSubsApp to order and I tried numerous times to get an offer for free dessert to apply to my order but no matter how many times I tried it wouldn’t work. I tried adding two cookies instead of one and no luck either incase it was an amount issue. It said it would apply once I completed the order but it did not. I wish it let me review the order again after adding my payment. I wouldn’t gave gotten a cookie if not for the offer. Also, it wouldn’t save my instructions for some of my items in my cart while other instructions did. Next time I’ll just call or order in person. Not ordering through FirehouseSubsApp again

by Mooique

I’m not sure what happened with the last update but it went south! When i went to order off of FirehouseSubsApp before, you would just put in your side order of chips and add it to the order. but now they want you to be specific with what kind of chips you want! Not all the chip options are on FirehouseSubsApp , that are in the restaurant. I want Doritos or Cheetos some times but it’s not in the selection and forces you to choose something you do not want! Plus I’m missing points. Gonna have to email them about that. One more thing, please make more character space in the box to write instructions. Way too limited on character writing! Thank you.

by Simplayerfanatic💎

I love getting my subs from here but Firehouse needs to upgrade to a more effective rewards system. Other places make it simple by having a QR box at the bottom of the receipt that you can easily scan and get points and rewards that way.

Firehouse makes you take a picture of the ENTIRE receipt. Sometimes the picture is too blurry and the system will not accept it no matter how many times you try! I have lost SO many opportunities to get credit for the food I have bought simply because FirehouseSubsApp would NOT scan and take my receipt. This is super frustrating. It should NOT be this hard. FIX IT!!!

by Stevenj20000

App works pretty well. Only complaint that my local store has is that when we want to switch the meat on a sandwich (let’s say from turkey to chicken) there should be an upcharge. But on FirehouseSubsApp the only customization to the sandwich that you can do for this is “remove” the turkey. We end up writing in the comment box, “please substitute chicken”. This makes it hard for our local store, as we have already payed through FirehouseSubsApp , but not the correct amount since no upcharge can be applied.

The employees at our store are good people, and I want to help them the best way I can and it’s frustrating that there is no way for FirehouseSubsApp to show this and charge me for it. Please fix or send me a way to do it on the current app!

by Meherrman

I have been using FirehouseSubsApp and keep hoping with each update that it will work better. So far, no luck.
Although FirehouseSubsApp is visually pleasing and allows me to get rewards, etc, it is so slow as to be almost impossible to order in FirehouseSubsApp . The processing time on every click forward is appalling.
An app that is intended to let you order ahead should not take 15 minutes to process through the order!
I often get the “something went wrong, try again later”, and at the checkout screen, it takes so long to process that the “soonest pickup time” is forced to me moved forward (which means I have to submit again and wait AGAIN).
Don’t bother getting FirehouseSubsApp. Save yourself time and order on a real computer or just in the restaurant.

by Byu Tri

I am not sure if the error is on the phone end or the employee end at my local firehouse. Two times in a row now I have added the rewards (that apparently expire) to my order only to be turned down when I get to the store. I show them on my phone that I have added the rewards and they say that they didn’t receive that as part of my order so they refuse to give it to me. The only response was, “idk I would call firehouse.” Not sure why the rewards don’t show up on the stores side but very frustrating when I think I am getting one thing and I show up to the store and have some glitch in the system prevent me from getting something firehouse has promised to give. Pretty lame app

by Azwsx

I have been trying to log into my account for months. It always gives me an error. Same error when I try to reset my password. I have even emailed several times. I have yet to receive a response. I have even tried other devices and reinstalling FirehouseSubsApp . Clearly the developers and whomever handles the email doesn’t care about customers.

I went ahead and forwarded the email I sent in October to the same email address you told me to. I didn’t receive a response then, or any of the prior times I sent an email. Does anyone actually read these or is it just a computer? It feels like a computer because I clearly said I had already emailed and received no response. Yet I was told to send an email to the address no one seems to bother with.

by Dondordini

When I originally downloaded FirehouseSubsApp , I received a reward with a free large drink. I was able to use the reward, and redeem my points, however after that problems began. When I tried to use my free dessert reward, I could activate it, but it could never successfully add to my cart. I ended up having to have them manually deduct in the store. Now, at this point I have 10,338 points, which I can not use whatsoever to get my free large sub. Tapping doesnt work, reinstalling FirehouseSubsApp , everything I’ve tried does nothing. I just have points stacking that I can’t use. I don’t know if this has anything to do with it, but I have an iPhone XS Max, and i know sometimes apps malfunction with newer models of phones.

by Parker Tells Ya...

I have tried three times with ordering through FirehouseSubsApp and then applying my rewards. Well all three times it shows redeemed but when I go to pick up my order it never comes through on my order. Super frustrating and I am always back at my house when this is realized. It should be a pop up that asks if you want to redeem and a confirmation on the order. Or a simpler way. The directions on how to use the rewards should not even need to be posted. Why do I need directions on how to use my rewards???? So now I am out my rewards until I build them up again and they go away...

by Andrwmac

I only use Apple Pay now for mobile ordering because it is super secure and fast. Please add support for Apple Pay in your app so I can start using FirehouseSubsApp again.

It wouldn’t take much more effort to bring full Apple Wallet support. While you’re adding Apple Pay support in the Firehouse Subs app, you should also add the option to add a pass to Apple Wallet. That way when I’m nearby any Firehouse Subs, the pass would pop-up on my lock screen and I could see my points and be more likely to eat at Firehouse.

Firehouse Subs thankfully accepts Pay in store already so I will use that for now — but I can’t take advantage of your mobile order option in-app because you don’t offer a secure payment option.

by GentryGraphics

I love eating at firehouse but I can’t say the same about using FirehouseSubsApp. Slow to load at times and confusing on using rewards for what “qualifies” and what does not. Seems to be buggy in this regard. They were able to apply the reward in store but by doing so I had to wait in line and not able to take advantage of the take out and skip the line by using FirehouseSubsApp to order. Would be great to easily apply discounts or maybe click on the reward and fill out the order from there by being given options. Even the employee seemed to have complaints about FirehouseSubsApp. Please look into this!

by Soccersw2

I use FirehouseSubsApp a lot for picking up a quick sandwich, and it’s usually always ready to go on time. But the most irritating thing has been how buggy redeeming rewards are.

I’ve queued a reward for a sub, been shown the price with the reward applied before confirmation, but then charged the full price after pickup with the reward still queued.

I’ve asked if I need to put my phone number in at checkout, but they say that I don’t. The employees don’t seem very well trained on the reward system, and pretty much say, “if it doesn’t work, it’s a problem with the system.”

Even more annoying, since the reward applies automatically, I’ll go to buy a sub and the balance comes out to $0.00. When applying the requested payment method, it returns that an error has occurred until I add another item to create a positive balance.

If they can get rewards figured out, it’ll be a fantastic app.

by Countrygirlmandy

When FirehouseSubsApp was working for me it was great. For the past few months it has not longer worked for me and I have lost access to my points and been unable to redeem any of my points or even know how many points I had. I tried calling my local store since I frequent it so often they know me on a first name basis and I’ve emailed support more than once without resolve. As of today I will no longer support FirehouseSubsApp and will choose another lunch destination.

by AmazinFan

Very simple process to scan receipt and collect rewards points. Very easy to search menu, customize food options, place order and pay. Everything works perfectly every time. When picking up order at store process is easy and quick. Staff is professional, friendly and cheerful. Paying in store for online order is also quick and easy. Orders are always correct and food is always great.

by Hoodrat91910

UPDATED REVIEW:

Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service!

ORIGINAL REVIEW:

Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in FirehouseSubsApp , it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.