Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases,
order from Firehouse, find locations, and more! Available for all US locations
(excluding Puerto Rico). Earn 1 point for every $0.
Are you having issues? Select the issue you are having below and provide feedback to Firehouse Subs App.
By Chuck Carpenter 2 months ago
When I go to may local Firehouse located at 2052 hwy 92 w. in Auburndale FL 33823 I have not been able to redeem my points. I have tried multiple times and it never works. They don't appear to know how it is suppose to work and are of no help getting it to work. I have redeemed points at other Firehouse locations that are farther away. I would like to redeem them at this location because it is close to me, but they have never worked at this location.
By Vera Skaggs 4 months ago
I can’t see the menu at all. The only thing I can see is the ad for catering and a sandwich with slaw, the full menu will not pull up at all. The old app was great, this one is terrible.
By Jeffrey Hurst 5 months ago
Your application is not working for a long time now. I have reported it and provided all information requested of me. I have been using your app for nearly 10 years.
By Carolyn Cobb 9 months ago
After you changed your app I cannot get codes to sign it now and have lost all my points. I had over 10,000.
By Brian Archambault 10 months ago
You changed your app. It was working fine but when you changed it I realized it is attached to a bad email address. I cannot retrieve code to sign it now and have lost all my points.
By Sharon I Brogdon 11 months ago
When will your site be back up? I emailed my receipt to you and still no update on my points.
By Rebecca Longworth 11 months ago
I’m not going to pay $5 to get my question answered. My points went back to zero
By Rick Howell 11 months ago
Mine hasn't worked in two months. Looks like they are trying to screw us out of our points.
By Cheryl 11 months ago
Your web site has been down for weeks. I never heard of a site being down for so long. Do you have an IT team? Pls advise the projected date for fixing. Several friends along with me are really wondering. I asked about this a week ago but got no responses
By Charles E Wright Jr 1 year ago
cant check points. cant order from app ??
By Gary Steelman 1 year ago
App has not been working for two days. I have rewards that expire soon. Hope they get it fixed soon!
By Starvin" Marvin 1 year ago
Checking account over past two days and cannot see account points. Had almost 100,000 points so hope they correct the glitch soon.
By Henry 1 year ago
My Points displays ??? and Rewards tab won't load.
By Michael 1 year ago
The points are not showing in the app. Cannot access rewards or use them. Colorado lone tree area.
By BRUCE 1 year ago
When will FireHouse REWARDS program be fixed? Have existing points been lost? And how about letting people know what is REALLY going on instead of having people think of the worse possible scenario. Truth has always been found to be better than second-guessing by users/employees/etc.
By James Jackson 1 year ago
Was logged in but could never get my order to flow thru. No option to update so should be current version. Tried to change password and error ed out but still seemed to change but old nor new work to log back in so used forgotten password and still won't work. I miss this app but have not gotten it to work in years. Please help
By John Sirmans 1 year ago
I have the last update on nov 28 and Android 10. My app won't launch and I get a 'Google play not recognized' message. I report it , late in the evening it starts working and the next day when I try using the app it fails again
By Linda Yow 1 year ago
I have been locked out for trying different passwords. I tried creating a new one and still cannot login
- No upcharge for switching meat on sandwiches
- Error message and crashing when entering receipt for rewards points
- No QA testing on the app
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Complete guide to troubleshoot Firehouse Subs App app on iOS and Android devices. Solve all Firehouse Subs App app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Firehouse Restaurant Group, Inc., developers of Firehouse Subs App.
Contact e-Mail: [email protected]
100% Contact Match
Developer: Firehouse Subs
E-Mail: [email protected]
Website: Visit Firehouse Subs App Website
72.73% Contact Match
Developer: Caribbean Restaurants, LLC.
E-Mail: [email protected]
Earn 1 point for every $0. 01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more! 1. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points. 3. Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in FirehouseSubsApp . Sign up in FirehouseSubsApp for a Firehouse Rewards account. 2. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Welcome to Firehouse Subs! Points earned are based on the pre-tax post-discount amount spent. When you have enough points for a reward, it will turn yellow. 4. Available for all US locations (excluding Puerto Rico). Contact rewards@firehousesubs. com. **Continued use of GPS running in the background can dramatically decrease battery life.