Contact Firehouse Subs App Support

It has been about 5 months since I used the app because the last time I did, it wouldn’t work. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. He forgot so he went back in and they gave him a receipt and told him to enter the information through the app. Well, that was the beginning of so much frustration that I took a 5 month hiatus from the app. Every time I tried to enter my receipt to get the points, the app would give an error message and crash. Then it stopped showing any of my rewards points all together. I deleted the app and downloaded it again. Still nothing. I hung onto the receipt and tried for multiple weeks. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I just opened the app up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. Well, the same problem still exists. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it. Don’t waste your time downloading this app until they address the issues.

I think in 3.6.8 you fixed the issue with modifiers but what about all the people that had incorrect orders drive miles out of their way to pick up a order that was incorrect?? Let’s face it, you do no QA testing on this app period. Or if you do you need to go ahead and fire the guy. This thing is filled with bugs and if you tell the store managers they agree and tell you they hate it just as much. Listen, today is the day I stopped eating at firehouse. I’ve been eating there for over 8 years. Done. Why? Because you could care less about the customer experience. You would of fixed this app ages ago. Hire a new company to develop it. It’s not difficult. In an age of good iPhone developers it’s a wonder you still have this thing that looks and functions like an app from 2005. Customers can see that you don’t care about things like that. And now it’s time that at least one customer hits the road because of it. Just for one second go and download your competitors app, it makes your app look like it was built in the dark ages 👋

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day