Subway® Reviews

by Every Nickname Is Taken! Gosh

Today I placed an online order for a what’s considered a spicy Italian sandwich and I’m aware that it takes up to 24 hours to load you points but something wasn’t right. Hours after getting my sandwich I went in Subway and it read,” it wasn’t able to add my points”, so I checked my email to make sure it confirmed that I purchased it. In which they sent my confirmation, but Subway continued to say an error occurred while trying to retrieve points. So I clicked the scan icon to see if anything would happen, and once I clicked it. Actually every time I clicked the icon the this app app would disappear, and it would go to my home page. So I checked my WiFi to see if that was the problem which it wasn’t, and then I logged out. Once I did that it, Subway said its performing maintenance on their registration process. That’s just makes me upset because I don’t know if this maintenance is going to cancel the points I already have and on top of that I never got my points from the order I just purchased. There is no history of my purchase on Subway (before logging out) because there was an error. So if I could be helped out I would really appreciate it. Also on top of that this was my first time using your mobile order, so this experience makes me skeptical of ever using it again.

by Jessxxxxxxxxx

I don’t know what’s up with Subway but it keeps changing my name to my husband’s name but as soon as I go under account and click on ‘name’ it clearly shows my name then changes the name back to mine. It caused a problem today when I ordered online for pickup. My husband went to pick it up and they claimed it didn’t go through. Then I go in and show them the order number and they claim it was never received by them and they suggested I reorder in person and pay again. Upset, I leave. Upon getting home, Subway shows my order is ready for pickup so I call the store again. They claim they still hadn’t received the order and that it must be an automated notification. Three hours later I receive a call from said this app asking if I am going to pick up my order as it has been hours since it was ordered online. I tell the person they must be joking because I was there hours before trying to pick it up when they said it didn’t exist. It was apparently under my husband’s name somehow. You would think they would have asked my husband if it could have been ordered under his name somehow but neither of us even thought about that. You would also think when she asked me for my order number something would have showed up in their system. Worst experience ever.

by Liam Allen

Subway in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the this app app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your this app app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.

by MJSinNEW

Placed an order at 5:20pm on Subway for pickup at the Menominee, MI this app. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but Subway is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with Subway itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. Subway far outweighed the missing bacon in terms of visceral frustration. And on the this app website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate Subway zero stars if that was an option.

by Rich And Kiki

If you use different this app locations (you travel for work), it will sometimes revert back to the location from your previous order. I was in Highlands Ranch, Colorado making a delivery (I’m a trucker) not 200ft from a location. I changed the location in app to that store. As I placed the order it reverted back to the previous order location in Longmont, Colorado from 3 weeks earlier and sent the order to that store. When I got the confirmation email I noticed the mistake and called that store to explain to them what happened. The store manager told me “it’s an electronic payment and there’s nothing she could do”. I asked her not to make the sandwich as I wouldn’t be able to drive 2hrs with traffic for a $7 sandwich.
I contacted this app through the email I found on Subway and they responded with each store if individually owned and there was nothing they could do. So I was charged the money anyway. I know it’s not much money but if it happens to even 1% if the people that use Subway it’s a lot of money this app if profiting for nothing. It’s a simple fix that they need to do.
If you only ever use one location it’s a great app but if you use multiple locations for lunches at work or something it’s not worth the time you’d save. I’m deleting Subway and this app isn’t in my lunch rotation anymore.

by B3x3

I placed an app order at my local this app Sunday evening at 8:40pm. Store hours online said they were open until 9pm and Subway showed them available for taking orders. Placed an order and got a message from Subway saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did Subway allow the order, confirm, and charge for it?

So, I went in to the store today, showed them the order (which Subway still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully.

I also tried contacting this app directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in Subway takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in Subway , but no such option exists. There’s literally only “help” which takes you to the web site which says to report in Subway ……..

by Anita245

I would give a 0 star rating if I could. Subway wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan Subway to apply/redeem my points to no avail. As I happen to carry the card that came before Subway with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact this app. I had to make the purchase without my points! I did contact this app the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local this app locations. This time out, Subway just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open Subway at home just to see what would happen. It opened up without a hiccup. Gee this app, I need Subway to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have Subway open at the moment of truth! Frustrating!!!!

by Nerdy0907

I have a this app right across from my job, we were pretty busy so I ordered food through Subway so I can just pick it up and go back to work. However, Subway threw my order to a this app that wasn’t near me. So when I went to the this app across the street, the cashier said she had not received any mobile orders all day. I showed her Subway and confirmation and we said that the address wasn’t this location but for the this app down the street. Already agitated I just had them do the order there and I paid. I called the this app where my order was placed thanks to Subway and they said they couldn’t cancel it because only the manager knew how. I called the next day and spoke to the manager (Ignacio) and explained the situation to which he said “ I don’t know why the staff didn’t call me to explain the cancellation process because now it’s too late to do it.” He did offer store credit to which I refused because that location is not near me plus I had already bought the sandwiches again from the this app across my job. The manager said he would call me back in a few minutes and of course two days later I have yet to receive a call. I disputed the charge through my bank, deleted the this app app and am never going to this app again. Thanks Ignacio for being so unprofessional and unhelpful.

by DO NOT GET TERRIBLE TO DELETE

First I placed an ordered for delivery. Upon arrival I received one out of three sandwiches and the one I did get wasn’t correct at all. I looked to see if there was a way I could fix this through Subway and there wasn’t. This was the beginning of my problems. I then called the store as directed by their page and was met with the most rude and incompetent person. She refused to cancel it/refund it saying there was nothing she could do. When I asked for a customer support number she said she didn’t know, when I ask okay how do we fix this? She stated in the most annoyed tone “I don’t know, I can’t do anything” when I asked for a manager she said I kid you not, “oh I don’t know” are you serious? When asked for her NAME she said she didn’t know. Eventually I just hung up and was going to dispute it with my bank but she did call me back and suddenly was magically able to cancel the order. The second time I attempted to use Subway , I placed an order on Subway for pick up this time attempting to avoid the same issue, the order stated it went through and they where “working” on it. However when I arrived the place was completely empty and closed!!! Not a single employee in there. How Subway allowed me to place an order is beyond me. I had to dispute the charge with my bank since I couldn’t even call and corporate is a joke. Over all screw this app, NEVER AGAIN.

by Mahler Rocks

I placed my order in Subway but when it came time to pay Subway gave me an error message and asked me to try again. I did so. Then it gave me another error and said my cart had expired, create a new cart. I closed Subway , relaunched Subway , tried again and had the same problems. I finally gave up and called the store directly. After placing my order over the phone, I thought to check my email. Sure enough, there were two messages waiting for me confirming my orders from Subway . I checked with my bank app and guess what? this app had charged me three times! Two times from Subway and once from the over the phone order.

As I was looking at this information, the store called me back. Thankfully they noticed a duplicate order. What’s that you say? A single duplicate order? That’s right… Only two of the three orders showed in their system. Some thing was definitely not working right. The store was only able to cancel one order and is going to wait an hour or two to see if the third one shows up in their system and will void it at that time.

What a horribly, unreliable app. And for people who don’t catch the extra charges on their bank account right away, a horrible inconvenience to have to call the bank and try to prove that these charges should not have existed in the first place.

by Boo!!!!!

I'm not one to write reviews but This is getting old... Subway is still terrible even after the updates. Twice now I have attempted to order and it says "something went wrong please erase your cart and try again" or something like that. One time I completely gave up and went somewhere else only to get a call asking if I was coming to pick it up. The staff was nice enough to keep it on record as an I owe you and redeemed that later. Another time I tried a second time to get the order to go through as the directions stated and when I went in to just order it the normal way they stated the order went through twice and one ticket had 3 meals ordered. I only told it to order one meal a time.. Get this SH@$ working already.. This is going on over a year for this app having an epic failure of an app. Keep saying they fixed it with every update... Do you even use our test Subway ? Someone isn't doing there job right. I'd feel pretty miserable if I was in charge of application development! Hope they're getting paid well for nothing! Almost every other food ordering app from other places has a 4 plus most over 4.5 plus rating... I think it's time you take a look at how they are doing it. Maybe throw up the white flag and call for help.. You literally have nothing to lose. Rant over.

by Akominiarek

I ordered and picked up an order though Subway on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used Subway - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this this app is a franchise and therefore not part of the this app corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. this app you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING Subway! Shame on your practices this app.

by Jacksonti9398

I’m a big fan of eating at this app because of how much you can customize things. Subway doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because this app currently has an offer of $5 footlongs if you order 2 on Subway , which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock.

I also sometimes like to add other meats to existing menu items, but Subway only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a this app restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet Subway doesn’t allow that.

All in all, these issues with Subway have prevented me from being able to order what I want from this app via app. The this app website has all the same problems. During this pandemic, that means I cannot order from this app at all.

by Csfrost1986

Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find Subway to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using Subway , although pepper is? Maybe the issues lie with my local this app’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every this app I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on Subway homepage saying I have an order ready.

by Shadows14

I am unable to order from any of the Subways around me using Subway. I can only use it for the this app by my brother’s house. Also every time I order extra sauce it comes as light sauce. I originally thought this was a worker error, but it happened for months on end. I finally switched to ordering the regular amount of sauce and I get way more sauce now(still not heavy unfortunately.) I have also had several instances of ordering the buffalo chicken sub, but buffalo sauce is not an option so it came as plain chicken even though I paid more for buffalo. Despite my complaints this app is absolutely delicious and it’s awesome to order through your phone instead of in store. I would order far more often if the Subways by my house were compatible(I can’t understand why they aren’t). I also once had an order that never made it to the restaurant which caused a series of inconveniences that ended with me spending over an hour in the store and eventually ordering manually. The inexperienced worker was very understanding about it despite how slow he was and slammed the restaurant was. He tried to call the manager for help who did not answer. Why the manager left a new kid all alone for a rush was beyond me.

by Maxswiggy

So I already had problems from the start of my desire to order my this app sandwiches from one store for curbside pickup and was told when I called there that they had to cancel my order because Covid showed up with two of their staff and they couldn’t give me my order. I totally get that and was sorry to hear they were affected and pray they’ll get through it unscathed. So I asked if they could forward it to another store and they said know. So I placed an order at another store on my way home. When I got there there was no one in the store and the young man started my order from what I could tell and completed it and put it to the side because a family walked in along with a female employee. I’m in parking lot watching this. So she joins him to help with family order but I’m wanted to get going tsp I called to ask about my order and she answered the phone. I told her I was ready for my order to pickup. She said, “Just wait a hot minute” and proceeded to hang up on me. I feel I had ordered way before the family walked in and should have mine completed and delivered first before starting in another. Then I get home and my sandwiches were not prepared according to what I had ordered. Very disappointed. Don’t appreciate the disrespect either. I was nice when I called, didn’t deserve it. Won’t go there again!

by Ronwilt

Subway is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep Subway current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy.

I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want this app Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling.

So what is my reward for continuing to use Subway and buy from this app. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, this app.

by Keely Maltby

I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and this app allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found Subway to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of this app is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca

by Brl.Dots

THANKS to this app phone tech support, we figured out what the issue might have been.
I'm running iOS version 12.4.1 on my iPhone. I was impressed when the support person with whom I spoke actually knew how to turn on VoiceOver, and try Subway using it with his phone. He was running iOS 13.3, and I heard Subway working as it should, getting past the first screen. He also had a coworker try it with iOS 13.3 on an older phone.
So, we arrived at the solution that I would update my iPod Touch, and see if I can get past the first screen with it. When I tried that the next day, sure enough, it did work!
And now, for whatever reason, it's again working on my phone at iOS 12.4.1, too, when the other day, I could double tap until the cows come home, and it wouldn't go anywhere past the initial screen.
MANY THANKS this app tech support! You've restored some of my faith in app developers and tech support people who actually have an interest in app accessibility!
THANK YOU AGAIN!
The original review text from a few days ago is below, but I consider this issue definitively resolved for the time being!
Tina E.
ORIGINAL REVIEW TEXT, which no longer applies:
How can I redeem my rewards, when I can’t even get past the first screen? Please, please fix this before January 31, 2020! If not, I have no way to use my four dollars reward that expires by then.! Thank you most kindly for your attention!

by Gottliebfan

Are used Subway about three days ago and it worked fine. I was able to go to my recent orders and replace the same order without any problems. Then I upgraded Subway . When I tried to use it today I was unable to re-order one of my orders from previous days. I had to start an order from scratch. When I got to the this app restaurant about 20 minutes after placing my order, they could not find my order then they found his body had a hard time because they did not find my name on the order even though I had placed the order using my this app account with my name on it. Now I am trying to test Subway again and I get a screen that says I need to update it when I press the green update button at the bottom of the screen nothing happens. I went to Subway Store to download the update but I am having the same problem. When I open Subway , I get that same screen that says that an update is needed and it’s giving me an option to press the green buttonTo update, but that button is unresponsive. What is happening?

by Kelanix

I downloaded Subway because the regular online ordering failed miserably. And it was even worse. It took me 10 minutes to find the fine print to add/customize normal toppings. Next, the site kept telling me my local store was closed, when a phone call verified it was very much open. Next, after that ordeal, despite trying three(!!) methods of payment, every one failed, returned a random error and then I’d get logged out, forcing me to log back in and do it all over again. Same problems each time. Lastly, all the hmHelp or Contact Us links threw up a 404 Not Found error. Wonderful.

So I download Subway . At least this one shows my local store as open, but while attempting to build a sandwich, I notice that if you try to add multiple toppings from a category (i.e. cheese), it removes the one you’ve already selected. So if you want cheddar and swiss on that sub, you’re apparently out of luck. I gave up after this. So who knows whether Subway would have had the same payment glitch. I won’t be finding out anytime soon. Tonight just became pizza night.

It’s 2019, guys. Fix your tech.

by DavidOrta

Today I spent $24 dollars for an $8 order. I use food apps all the time and Subway is by far the worst at picking up my location...I only order in two locations and every single time it picks the wrong location...other apps see where I am and what locations I most commonly use and when I place the order it’s always in the right location...today I had an order go to an Anaheim location, and San Pedro location (West St). The problem is I wanted the order to go to the San Pedro location on Western (which is the only San Pedro location I ever visit). I have never visited the one on West. I even tried to cancel the order and the person on the phone said they didn’t know how this could be done and unfortunately they could refund me...long story short two locations today got $8 from me and I am not picking up the food. Spent $24 today and I only wanted to spend $8. Subway by far has the worst location intuition of any food app I have ever used. Thanks this app for the fun day! My recommendation for anyone using Subway is to diligently check the location even if you go to the same location every single time!

by Leti Jo

I’ve previously tried to have my barcode scanned in the store to earn points only to be told either the scanner doesn’t want to scan it, doesn’t work, or some other reason. Today was the first day I made an order on Subway and went to pick it up. Not only was my husband’s order wrong but the female employee was not even trying to see my phone to verify that my order did indeed include a 3rd FREE footlong sub. I mean...absolutely REFUSED to look and even MAKE the sub! It was paid for ahead and everything. The other employee there did look at my phone and verified that there was in fact a 3rd sandwich in my order but ended up having to pay for it out of pocket himself?!?! He shouldn’t have had to have done that for my order to be made as the promotion was for Buy 2 footlongs and get 1 footlong free. The woman who refused to look at my phone then said that I shouldn’t place the order online anymore and just show them the offer in the store. I don’t know what the heck is going on but Subway is more of a hassle than anything for the few times I’ve actually tried to use it.

by Lou BP

The this app app has updated and changed for the worse. First is that Subway makes it ridiculously difficult to select or change the store your ordering from. Sometimes even refusing to do so after you select the store you want, and given the no refund policy it can hurt having the sandwich you payed for in the wrong place. Second Subway constantly runs into errors having once completely ignore my order, after I had ordered it and everything.
Lastly Subway charged me TWICE for one sandwich. Subway order history says one sandwich, when I picked it up I had one sandwich, but my transaction history on my bank account has two separate identical charges for the sandwich. I am currently trying to see if this can be resolved but be warned.
With the above said there are more rough unintuitive parts of Subway like accessing your cart or editing it bar those problems don’t bring actual consequences like misplaced, unplaced, or double charge orders like the other problems.
Before the update Subway didn’t have these frustrating problems but now I just say, call the store ahead instead and save yourself the trouble.

by Pawn'd

this app doesn’t update Subway !
Food items are still listed even though they have been removed from the menu.
Also, local store inventory is not in sync between corporation so Subway doesn’t know if they have items in stock or are temporarily out... so if your lucky you will get a call from the store location telling you they don’t have what you ordered or the items not on their menu and you have to give them a replacement order over the phone on the spot. Or you get to the store expecting to pick up your order only to find out they don’t have the items and you need to make your sandwich/s anyway.
And... that doesn’t take into account the possibility the price of what you then order for replacement is a lower price then the original order but that’s just to bad, because you already paid the price for the higher items so you’re expected to “eat” the difference in price because you ordered and paid online on Subway ! So that’s just to bad for you... convince comes at a price and we definitely pay that price with this app... if you like gambling then this is your app... you roll the dice every time order...

by Cmarrs619

I used to live in California, and in California there is a special this app app specifically for that state, which I hadn’t understood at the time since I first started using this app apps when I moved there. Having moved to NC, I noticed there is no longer a delivery option. Why does this app not deliver outside of California? Or if it does, why not in any location anywhere near the southeast US? I’m not talking about catering, I don’t need to order dozens of subs for some event. I just want to order a few subs for lunch and get them delivered to me while I continue working the whole time. Is there a reason why only California seems to deliver for individual orders?
Also, on both apps you cannot make any special requests except through notes. Yet 80% of the time the workers do not see the notes. So I have no way to order multiple cheeses with Subway , I can’t ask for a little extra toasting (since the breakfast sandwiches are always, at every location, still cold with normal toasting).

Subway is very limited in general with little real customization through the customization option.

by ThatGuyInCharlotte

EDIT: Subway does now allow me to order a sandwich. So that’s an improvement. Everything else below is still bad though. Added one star back.

Favorites are impossible to manage and weirdly include the restaurant so you need multiple favorites for the same sandwich if you live and work in two different places or if you are traveling, you can’t use your favorites. Selection of location is cryptic and often results in being stuck unable to add food to purchase. Can’t change restaurant after picking food. Why can’t I choose to use my points as a payment method?! This update has actually made it impossible to order anything. Error every single time I have tried the last couple days. So many opportunities to do better it’s impossible to list them all. Whoever you all got to rewrite this a few months ago should be fired and possibly subjected to the game of thrones walk of shame. Worst implementation of a simple storefront I can imagine. Seriously, I just want to order a sammich and have it ready when I arrive. Subway used to do that amazingly well.

by Asmr Glow

i’ve used Subway for a very long time and I always run into problems when ordering. Right now Subway is saying I have rewards that have expired and that I need to click manage settings or something when I don’t have any rewards on there so the option to manage them won’t even pop up now I wanted to get food before I go to work and I’m not able to do that because it’s not able to process my order without me removing something that can’t be removed. It should have an automatic reset if there’s no rewards, instead of making you manually remove them, the system takes it off for you it’s ridiculous how many times I’ve had to go through this
also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on Subway and having to wait for the previous page to reload when it should not be that complicated)
I love this app really but Subway is just terrible and needs tons of work.

by S Henk

Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in Subway going forward though

Ordered a sandwich through Subway for a restaurant that was supposed to be open until midnight (according to Subway ), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting Subway as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive

by Oriana Fish

Update: I tried to edit this right away when I realized it was a user error (aka my fault!) but apparently the edit didn’t save since I just received a response. The type if sandwich I was selecting was on...a ciabatta bun? Or something and apparently only came in the 6 inch option. It was not an issue with Subway ! Sorry!

So I went to order this app which I’ve done several times without issue. This time it made me update before ordering. My son wants a 6 inch sub—it took me a minute to figure out where the 6 inch option was as I had to remove my sandwich and start over (it wouldn’t let me edit the size after I started customization). Anyway so I got it in the bag but then when I went to make my sandwich, the foot long option was completely gone. I tried a few different things, closed Subway and restarted it and still, it won’t let me make a footling sandwich. I am pregnant and hungry and aughhhh! Haha please fix.

by M Liz Whit

I love the this app app and use it often. I visit many locations and have found Subway to be very useful. I mostly visit two different Subways near me, but especially the one closest to home. The this app location on Subway close to my home does not reflect certain information correctly. They offer breakfast all day, which is something I order often, but Subway says they do not. Therefore, I’m unable to order breakfast at any point of the day on Subway . They also have pepper relish at this location, but it’s not a selection on Subway . I have reached out to Corporate about updating the selection criteria for this particular location a while back, and haven’t seen any changes. I hope one day they make these changes so I can properly use Subway for my favorite this app location.