Contact TopCashback Support

by Honest No Matter What

I have had this app for over a year and a half, I have been waiting for over a YEAR for my $28 to become payable. I messaged the company and everything about it and they said that they ask kindly for me to allow the time to pass that is needed for them to get verification from the merchants in which I purchased from. Over a YEAR and it just became payable. I transferred it to my paypal account and usually that should take seconds. But not this app. I’m sure they will make me wait a while for that as well. I transferred my $28 from this app before I transferred my $7 cash back from pampers rewards... I’ve already received my pampers rewards $7 and it is on its way to my bank now. Still waiting for my $28 from this app. Way too long of a wait for payout. I will not be using this app anymore unless it changes. Also to add to the horror, once I set up my paypal account it said I needed to wait 72 hours to transfer the money. I waited 3 full days and went to try and cash out and it said it hadn’t been 72 hours yet. Now that it’s been 2 months I finally went on and cashed it out. Still haven’t received my funds. I received an email saying it was on its way from this app but again it said it could take up to a few days. A few days in top cash app world is 2 years. Deleting the app as soon as the funds get transferred.

by Deb Rigo

This company and this cash back program is a joke. Don’t be fooled by their high percentages back. Most get declined and then when you submit a ticket they work on it for weeks and come to no resolution and don’t even give you cash back. I waited 7 months for cash back and at best they could do was half back because they still couldn’t get an answer from the vendor. The biggest home shopping network, really? When I corrected the amount back bc their system grouped two transactions I put a claim in for they only wanted to offer the half back on the one. Meanwhile their system wouldn’t let me put the claim in separately. Their payout times are also extremely long and make you wait a ridiculous amount of time. Stick to the big guns of Ibotta, Rakuten and Dosh. This company is below amateur. Amateurs deserve better titles compared to this joke. First rule of thumb for any company is how you treat your customers. Oh and their app is the clunkiest thing I’ve ever seen too, making you log into the webpage to get any answers or put claims or view your redeemed gift cards. So not worth the money.

by Yaal01

I agree with several other similar reviews. While this app sometimes does offer higher cash back percentage, the extremely long wait for the payout is not worth it. The average time for a the cash back to be approved by the retailer is between 3-4 months. Also, I find that a lot of the purchases through the mobile app are mostly not tracked so you have to stay on top of your purchase history and contact customer service. The customer service is also very limited and not very helpful. Most of the time you’re dealing with automated responses and and it takes about 2 days to receive a response. In summary, you eventually get your payout and sometimes you have a higher cash back percentage with some purchases compared to other apps. In my opinion this program is not worth the wait over 2-3 months to get a payout (more if your purchase wasn’t tracked), the missed tracked purchases through the app, and the poor customer service offered. Other programs like Enates is way more efficient and provides better service.