Contact TomTom GO Navigation Support

The only reason I pay the annual fee for TomTom is to use in rural areas with no cell service (Waze is my go-to). On this weekend trip to the coast TomTom kept freezing on the screen the condition that would cause this was if my phone got a brief cell signal then lost it. To fix it I would have to pull over, close the app, then restart it. This happened 3 times before I gave up on it. Fortunately I pre-loaded the area in Google maps and was able to enjoy the rest of my trip without issues, no thanks to TomTom. As a long time user (including the original app they discontinued) I will no longer be paying the annual fee. App will be deleted and I’ll be looking for other hard load app options. Review update... after Karen’s (TomTom’s rep on here) response I went to the support page she referred to in attempt to give the details of the problem so they can fix the bug. I got a robot that just kept referring me back to the same page. Too bad. I once liked TomTom.

You have to download the map first in order to use it, which is fine, in theory. However the way this is designed is that it won’t download in the background so you must have the app opened and primary in your phone otherwise the map will never download successfully. Directly related is the slow download speed. Even on a 500Mbps connection it would take at least 30 minutes to just download Texas. So you are not able to touch your phone for at least the 30 minutes to download. Ok, so when you do this inconvenient thing, is the map good? Negative. I live in North Texas which is growing rapidly. But even neighborhoods that are now built out and 5 years old do not yet show on this map. If I search for a business it gives me promoted businesses hundreds or thousands of miles away instead of what is nearby. Overall it is useless.

I am tired of subscriptions especially if they are tied to fees. I would of loved to try out Tom Tom (I was one of the first back in the day) but the whole thing about a trial period and then a small monthly fee sent red flags up for me. I had too many monthly subscriptions that I seldom used and don’t want to get back into that habit. Why would I buy a subscription when there are so many for free that work perfectly fine. The only reason that I’m writing a non review is to let the developers know why I don’t want to try their product. I am turning subscriptions off not on. I want to own not rent. Hope this helps to understand where some people are coming from. Maybe one day I’ll try it but until then keep working on it.