Contact TomTom GO Ex Support
Company Name: TomTom
About: TomTom is a digital mapping and routing company focusing on car navigation.
Headquarters: Amsterdam, Noord-Holland, The Netherlands.
TomTom GO Ex Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TomTom
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TomTom GO Navigation Website
Privacy Policy: http://www.tomtom.com/yourdata
Developer: TomTom International BV
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8 Most reported problems 😔💔
When trying to update, I get a contact Tom Tom message, Failed to update, contact support. That was a waste of time; It didn`t have that problem on the chat app. After about 6 attempts, it finally worked without the help of Tom Tom.
renewed subscription but the site is still saying I need to renew subscription
Why don't you publish a UK phone number? The chat method of contacting support clearly doesn't work for difficut questions. I keep getting reminders that my GO5200 will not be able to receive all map updates and you are encouraging me to spend a lot on a new device to make sure I can keep up to date. One item that seems to be missing is the suction bracket to allow me to attach whatever new device to the windscreen. The GO5200 had a strong magnet to attach it to the suction bracket. Are the new devices compatible with the GO5200 windscreen attachment arrangement.
I had the same "oops something went wrong" page when installing. My phone is a google pixel 4a with android 13.
I do not pay for Tom Tom why is it on my iPad?
TomTom let me down
by Fitz4321
The only reason I pay the annual fee for TomTom is to use in rural areas with no cell service (Waze is my go-to).
On this weekend trip to the coast TomTom kept freezing on the screen the condition that would cause this was if my phone got a brief cell signal then lost it. To fix it I would have to pull over, close the app, then restart it. This happened 3 times before I gave up on it. Fortunately I pre-loaded the area in Google maps and was able to enjoy the rest of my trip without issues, no thanks to TomTom. As a long time user (including the original app they discontinued) I will no longer be paying the annual fee. App will be deleted and I’ll be looking for other hard load app options.
Review update... after Karen’s (TomTom’s rep on here) response I went to the support page she referred to in attempt to give the details of the problem so they can fix the bug. I got a robot that just kept referring me back to the same page. Too bad. I once liked TomTom.
Pathetic is a good way to describe this
by Bkarlan
You have to download the map first in order to use it, which is fine, in theory. However the way this is designed is that it won’t download in the background so you must have the app opened and primary in your phone otherwise the map will never download successfully. Directly related is the slow download speed. Even on a 500Mbps connection it would take at least 30 minutes to just download Texas. So you are not able to touch your phone for at least the 30 minutes to download. Ok, so when you do this inconvenient thing, is the map good? Negative. I live in North Texas which is growing rapidly. But even neighborhoods that are now built out and 5 years old do not yet show on this map. If I search for a business it gives me promoted businesses hundreds or thousands of miles away instead of what is nearby. Overall it is useless.
Subscription
by Mr Mr 123
I am tired of subscriptions especially if they are tied to fees. I would of loved to try out Tom Tom (I was one of the first back in the day) but the whole thing about a trial period and then a small monthly fee sent red flags up for me. I had too many monthly subscriptions that I seldom used and don’t want to get back into that habit. Why would I buy a subscription when there are so many for free that work perfectly fine.
The only reason that I’m writing a non review is to let the developers know why I don’t want to try their product. I am turning subscriptions off not on. I want to own not rent.
Hope this helps to understand where some people are coming from.
Maybe one day I’ll try it but until then keep working on it.
Have a Problem with TomTom GO Expert: Truck GPS? Report Issue
Why should I report an Issue with TomTom GO Expert: Truck GPS?
- Pulling issues faced by users like you is a good way to draw attention of TomTom GO Expert: Truck GPS to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TomTom GO Expert: Truck GPS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TomTom GO Expert: Truck GPS.
