Contact OurHome - chores and rewards

Contact OurHome Support


Company Name:

About: OurHome is a new and simple way to organize your family. Kids will be motivated
to do chores and take responsibility while parents can reward them for their
effort.



OurHome Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Contact e-Mail: support@ourhomeapp.com


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E-Mail: support@ourhomeapp.com

Website: 🌍 Visit OurHome Website

Privacy Policy: https://ourhome.zendesk.com/hc/en-us/articles/206423398-Privacy-Policy

Developer: OurHome




Privacy & Terms:

http://www.ourhomeapp.com/support






4 Most reported problems 😔💔

4.1 out of 5
Marion
2023-09-27

Internet connection problem for days now

Love it but needs some work

2023-03-10

by IveTriedEmAll

We love using this app and use it daily. I like the simplicity of its design once you figure it out. You do have to tweak it to have it do what you want

My complaint with it is with the way everything shows up. You have to toggle back and forth several times to make sure all the chores have actually shown up. The other huge problem is with the sort order. I have tried to use a manual sort and arrange the chores in the order I want them done but they only stay in order for a day. By the next day they are all out of order again. I emailed support and they just said another family member must have messed with it. My husband is the other person on the account and he has not changed anything. The other thing I tried is to set reminders for the chores but the reminders randomly disappear as well. I have emailed support several times about this and uninstalled the app, signed in and out like they told me and the problem still persists. We really like the app otherwise and it is an app we would be willing to pay for (which is saying a lot as I typically don’t buy a lot of apps) But with these bugs it makes it almost unusable for us. We would love to see these issues fixed but meanwhile we will be looking at other options.

Great app, but buggy

2023-03-17

by GennM

We have been using this app for about a month and I love it, mostly. The interface is clean and easy to use. We love being able to add and take away points as well as leave instructions for chores and feedback. All awesome....but.....it’s a bit buggy and that’s why I cannot rage this app 5 stars.

We’ve had issues with chore rotation throwing off the entire schedule if a child misses their chore day. If one of our kids doesn’t do their chores the app doesn’t continue the rotation, it just keeps it on that child and bumps chores assigned to others, which throws everything off and we have to reset the entire thing. The rotation should continue regardless. Also, every time we add or deduct points we get an error message telling us “Sorry, we can’t do that...” but the deduction or addition works so I don’t understand why the error pop up happens. Also, the server completely shuts down without warning. We’ve all been logged out randomly, then not allowed to log back in. We’ve had to reset our family twice now in one month. It’s becoming quite a hassle, which is disappointing because we would like an app that works on a consistent basis.

I’ve tried to submit help tickets for this issue, but the website times out time and time again for support or it’s a blue screen. Not helpful.

Busy app

2023-03-24

by JenniferR1025

I am updating my original review from when I had issues adding a family password. It took me several days to figure that out.
There is A LOT to learn in this app. It’s very busy and overly complicated. I found several things that could be simplified. Such as splitting a task, this makes it a competition for kids to see who can complete a task first, then the task is completed and no longer available for the other child to do. This took some learning. So, if you have the same task for both kids you have to create two of the same task for both kids making your task screen overly busy when it doesn’t need to be.
It could be simplified by adding a check box for “first finished” and leaving the “task split” for both kids to complete as a shared task meaning the chore is to be completed by both kids as an individual task. That eliminates multiple task of the same job on the screen and if you want it to be a competition, just check the box-or not.

We’ve stopped using the app for now as it became too time consuming. I may revisit it in the future and give it another go but I don’t have time to be policing an app on top of my kids. Things need to be simplified for busy lives.


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