Contact S moresUp Support

by Im_in_ux_hell

For whatever reason, I was booted out of the app. Had to re-login. Annoying, but it happens. So I try to login, but iCloud didn't save the password and I don't remember it. Fine, then I'll reset it. Provided my email via the app, but never received an email in return so there's no link for me to follow. Can I reset it from the website? No. Doesn't provide a way. Can I email support through the website? No, the form errors. Can I get support thorough the app? No, need to login which I can't do. Can I use the developer support link that's on the app's app store page? No, 404 didn't exist error. No phone number. No address. W. T. F. Absolutely horrible experience. I have a subscription too. So I can't even cancel it. Finally i just found a buried link to ask a question on the site. At the bottom in a site map? Nope. In the site menu at the top? Nope. Just lost in the middle of the extremely long vertical scroll. And it leads me to yet another form, different than the one that errors. Why is it so hard to do this?! It should be dead simple and wildly obvious. All these broken paths to get support are ridiculous.

by Kokayk99

I know that this app is aimed for families with children. I do not have children but thought this app would be amazing for me (especially because neurodivergent and for apps to be successful for me, I need it to be aesthically pleasing, rewards, etc) thought I hit the jackpot with this. I couldn’t finish signing up because it wouldn’t allow me to continue without having at least one child. Again, I understand apps being aimed towards certain people, or even to seeking to maintain that environment..but if it would really help out another community or person then I don’t think this is so necessary. When I tried to contact the company privately (I’ve never done a review and REALLY didn’t want to give a “bad” review just to get contact but I wasn’t sure what else to do :(
So yes anyways, is there anyway the company can consider this change or no?

by AUJester

The app isn't as intuitive as I would have liked. There is a learning curve and calculating reasonable s'mores values is a thought process.

I would like the ability to have one chore assigned to more than one child so the child that selects to do it, it will ghost out so the other child will not be able to select it once it's been completed. I would also like to assign tasks that need to be done more than one time a day (like take the dog out to potty) without having to assign it many times. I would love to have the app have a full blown iPad version as opposed to an enlarged iPhone version. The aspect ratio is off and not landscape mode friendly.