Contact Google My Business Support

by ShirleyLaneFarm

Google spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!

by 123tbmb

My business was not receiving the verification post cards after changing to a new website on my already verified account, and now there are no other verification methods left. Many attempts at contacting a human resulted in an “appointment” for a google meets live video to verify the business. They DEFINITELY no call-no showed and left me hanging. The next set of multiple attempts and emails trying to contact a human actually produced a phone call. Whole bunch of nothing was done, no apology for the missed appointment that they didn’t follow through with, and now almost 6 months into this stupidity I’m left with leaving a bad review here. My patience is gone. Google is costing me clients. Because here’s the fun little extra: my new website, store hours, and booking site WON’T UPDATE ON MY GOOGLE BUSINESS PAGE since I’m not verified. Except they didn’t successfully send the post cards that were required to verify my business (in all honesty it’s a re-verification since I attempted to change info) Shame on you, Google. Small business owners need an easier way to verify instead of you holding their online presence for ransom while you do absolutely nothing to help solve the problems you created. 0/10 DO NOT RECOMMEND

by DocNDoc

Out of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them.