PayRange Reviews

by Jdswmmr

I really liked the idea and app at first. Then it started acting a little flaky. I like the fact that it will notify you when your machine is about to be finished but even that is not working correctly now. I started the machine and it was showing 28 minutes on the machine but PayRange is telling me I had 36 minutes until it was done.
Right now I am trying to do two loads into machines right next to each other. I put my clothes in both machines added to liquid soap and started the first machine. When I went to start the second machine it was not listed as an available machine. Are use PayRange to contact PayRange people to let them know but contacting them simply send them an email and I got no response. So I was standing there with one washer going in the other one not with soap all of my clothes. In the future I just rather put coins in the machine and not get stuck like that.
PayRange keeps telling me I have some special offers and discounts but when I try to use them I get the runaround.
Still no response from PayRange administrators.

by SamShemi

I tried used PayRange to pay for my laundry. Everything was going fine until I tried to deposit money into PayRange ’s account it kept telling me my card was getting declined (which there was no way that could be the case since I had more than enough funds in my bank). The next thing I knew PayRange had charged my bank $100 and then immediately locked me out of my account. I have been emailing their customer service CONSTANTLY. Almost 3 times a day for the past week without a SINGLE RESPONSE. Pay Range please do the right thing and refund my money that was essentially stolen from me. I have never had such a horrible experience with any application PayRange store. The UI looks like it was designed by a 8 year old child using crayons and a piece of printer paper. The credit card “information entry page” is INCREDIBLY suspicious and the second they had my info my account was charged multiple times. I hope this review catches your attention since my 50 emails have not. I just want my $100 back please do the right thing.

by MommaMiaHurst

PayRange is a scam and they steal your money! I needed to wash a mattress topper that would not fit in my washing machine at home, so I decided to go to a laundromat not far from me. When I went in there I was told that the only way I could pay was using PayRange. I was only washing the topper and did not plan to be a regular customer, but I downloaded PayRange with the mindset that I would only load the money I needed onto the pay app and then delete it. I loaded $10 and started washing my things. Before it was finished washing I noticed a $25 charge that I did not authorize and I was not told of any upfront $25 charge. They only way to reach them about problems you have is through email, which is incredible frustratingly. I emailed them, and they returned the $25, but charged it again not even 10 minutes later and still have not returned it 2 days later. Not only did they charge me more than they should have but their app and the machines are not properly connected. When I was drying my topper, the dryer kept stopping even though my app said I have 19 minutes left to drys my item. You were suppose to pay $1 for 24 minutes. I paid another dollar and it stopped before my time was up, only a few minutes later. AGAIN! And I had to ask the worker there to get it started again without being charged. It’s a complete scam and you cannot delete your card information once they have it. They are thieves, save yourself the headache.

by Devi415

I do not recommend this dumb app. It’s so stupid to do everything online I tried to use this for the 1st time and I couldn’t even get the washers to start I had to get quarters to start the washers. The customer service people kept denying my call. Then when my washers were finished one of them didn’t rinse my clothes and they were all wet. I was on a budget and I didn’t have enough money to get use another washer.I had to call customer service they said they were not able to start the machine either, all they said was that they were going to refund me my money and I should receive a check the mail within the next 15 days. Are you serious all I needed was to restart the machine and the manager from my building said he could not help me because he is not responsible for these washers. So who even is responsible for the washers need to do something about these washers because they didn’t even wash my clothes good this is the worst experience I’ve had and I will not use these washers again. PayRange is just a waste of time if the machines don’t work for washing or for the paying method then why don’t you something about it. Instead of just trying to give a refund that comes in 2 weeks. So if 1 or 1 quarters get stuck I’m suppost to call customer support for 50 cents? This is ridiculous. WORST WASHING MACHINES AND PAYING METHOD.

by Jvaldivi87

Every single time of the 3 times I have used PayRange I have been charged twice. Then I end up having to reload more funds to complete my laundry when the original $10 should have been sufficient. I email them and sometimes they refund within a couple hours, sometimes the following day. Tonight (Thursday) the machine broke down with my clothes inside and the machine door locked. I call them and after waiting 15 min on the phone they connect me to a man overseas whom I could not understand, who tells me the machine was reported broken earlier and that I have to wait until Monday that they will be able to send a technician. I ask the guy on the phone why nobody labels the machine as broken and why PayRange took my payment when they knew it was broken. He tells me he doesn’t know. I ask to speak to his supervisor to get my clothes out of the machine and he tells me to call again tomorrow for that. Meanwhile the machine keeps flushing water on my clothes as it has for the past two hours. My clothes will be ruined if I wait until Monday. This is really frustrating!

by RoninRunner

After dealing for years of having to retrieve quarters from the bank, stores, change machines at laundromats, etc, my building finally upgraded our washing and drying machines so we can pay through PayRange. And it's a lifesaver... about half of the time, because only about half the time (actually a little less) PayRange can not find the machines. So I have to keep reloading the screen to find the machines. Over and over again. Minutes will pass by. And then finally because I'm annoyed to the point of giving up or another resident shows up to the use the other machines and I don't want to look like some creepy guy just waiting around, I use the backup quarters I brought. PayRange should be saving me the headache about paying for laundry. Instead I dread if PayRange is going to work or not. It's cut down on my using quarter to half but I've still got to carry them with me when (and not if) PayRange doesn't discover the machines. What's worse is that it makes the process of washing and drying longer because of the amount of time spent trying to get PayRange going. And what can be done? I can't simply use another app because the machines where I live only use this app. If I could use something else I would delete PayRange immediately.

by Annoyed ML

When my building set PayRange up, I was THRILLED; No more hunting down quarters!! Then, I tried to use it. What a PAIN! It’s always a huge hassle to log in, find the machines, and get PayRange to connect to the machines. I’m sure this a building placement and lack of internet issue, but it’s infuriating. I have to log in in the lobby area, because it doesn’t work in the laundry room, and then set up a series of open doors and stand in a sweet spot between the machine and the open doors that lead to the lobby to even get PayRange to connect to the machines. The scanning device never works to find the machine manually, and I’ve never had all available machines show up together on PayRange even once. Half the time it says a machine is unavailable when it’s not being used at all. When you load money, there’s always a denomination difference when you’re at the end of the loaded amount, so you’re stuck with a quarter or two that you can’t get back or use unless you load more money on to the frustrating app. Honestly, quarter hunting was far more efficient.

by Alf!

It’s happened enough times that I can’t write it off anymore, PayRange seems to have a built in “bug” to rip off customers. On many occasions, I’ll try to pay for a machine, and just at the moment I’m swiping up to pay, PayRange will “glitch” and switch my payment to another machine (ie im paying for machine 3, but mid swipe PayRange will change machine 3 to machine 4 and my payment gets wasted on the wrong machine). Always the machines it switches are a washer for a dryer or vice versa, it never happens that it switches a payment from one washer to a different washer (cause if it did that then I could just use the other washer I accidentally paid, instead of being forced to repay on a machine I need). Since PayRange has no option to take back a payment or move a payment to another machine, that money is lost (or for this app, gained). I have no doubt this bug occurs on purpose and the developers are making no effort to stop it.

Still give it 3 stars for the convenience of not needing quarters. Just wish it wasn’t designed to essentially steal money.

by Nanalie

PayRange is slightly great. You don’t need quarters to use it as if we lived in the ice age. However, the prices are increased without letting the users know. My understanding is that PayRange developer has no responsibility of letting its users know. Rather, each individual should reach out to their respective landlord. But, it would be helpful to let the user know somehow that the property manager increased the prices and decreased the time of washing/ drying.. ie: send a email, push notification , notification on PayRange , etc. My $1.75 is now only worth 30 minutes as opposed to the 60 minutes it provided beforehand, I wish PayRange could’ve told me. Their customer service is great. Responsive wise I had a response within 3 minutes for a refund as I thought it was an error ( but no one explained to me what was going on as far as time and pricing). Apparently, from the responses below this is something that is bothersome to many. I may have to revert to my ice age quarter method. Sigh.

by Val0708

PayRange has been convenient for me because I hated going to get quarters and I wash at my apartment building’s laundry room. It’s not perfect by any means. They below satisfactory customer service. I’ve had to deal with them a few times and for the most part you are ok but then you get a robotic person who continues to email you the same reply over and over even though you’re asking them questions. Also, as someone else mentioned, I didn’t reload money to my count and suddenly I had over 10 dollars on my account. Turns out that they auto reload was turned on and that is something I never enabled. It must be something with their new update? Not sure because after using it for so long this has never happened. To me, that seems very shady and I don’t appreciate that happening. They have no idea if I’m going to use PayRange again so why did they enable that feature without asking? Luckily I noticed and turned it off but there are some people who only want to use it one time and will have to go through the trouble of contacting them to get their money back. They need to remove that from PayRange .

by MsFishie97

I find PayRange really convenient and useful. It’s also very forgiving because for a long time there would be random machines that wouldn’t work and you wouldn’t know h til after you’d paid and waited for the load to go—getting refunds for those failed dispensations is so much easier than going to the office to get quarters back, especially in Covid times.

However, on a frustrating number of occasions, PayRange won’t work. At all. It won’t register any of the machines that are in range, or it won’t even log me in. And as a personal problem, I don’t often pay with cash, so I don’t have quarters lying around, which means I can’t do laundry, which with my tight schedule is incredibly /in/convenient. If it didn’t have these random times where it didn’t work or even register my account exists, then I would give 5 stars.

by MhKyle

I really love that you can easily add money to PayRange and pay through PayRange instead of the hassle of having to get quarters but there’s one thing that is causing this to be four stars instead of five. There are times when money is extremely tight and living pay check to pay check sometimes I can’t add money from my card but I do have quarters. So when I went to go do laundry I was extremely relieved that I had enough quarters but I only had enough quarters because there was a $1.25 in my this app account. The dryers are $1.75 and washing machines is $2.25 and I thought I could use the $1.25 and pay the rest in quarters but turns out you can’t because it’s not enough to pay the whole $2.25 but that’s frustrating because now I have a $1.25 stuck on PayRange that I can’t use unless I put more money in and it’s frustrating to know that I could’ve had that $1.25 in quarters instead of it being stuck on PayRange . Again I love how convenient PayRange is but I wish you could use the small change left over that isn’t enough to pay for a load on PayRange so you get all your money back for laundry and pay the rest out in quarters when times are tough and tight with money. Or even when you wanna use the rest to have $0 balance on the account instead of it being stuck till you add more money.

by Ecwhitman

First off, I absolutely LOVE the fact that I don’t have to find quarters every time I need to do laundry anymore. Seriously, it’s almost a little sad how excited I was when I used PayRange for the first time.
A couple of issues, though— it’s usually really hard me to get my phone to connect to the machines. I don’t think that’s the apps fault; I think my laundry room just has really bad reception. I usually have to walk out in the hall or over to the mailboxes to get my phone to connect to a machine.
Another issue I have, which is really just a slight inconvenience, is that the load times on PayRange are incorrect. The wash time on PayRange is about 7 minutes longer than it is in real life & and the dry time is around 15 minutes shorter, so I can’t really depend on PayRange to know when my clothes are actually done.
Apart from those two things, I still am really grateful that I have the option to pay for my laundry with my phone. Doing laundry is much more convenient, and for that, I thank you.

by Suzeque8

This is a great idea, eliminating the need to get quarters (+) for shared laundry rooms. This is installed at my building as well as my boyfriend’s place, so that’s a bonus! (+) Easy to reload $ (+) Tells you how much time is left and when the machine stops! So you can go home and return for it in a timely manner (+)
There are two drawbacks, the first is just an inconvenience but the second is maddening. You must have a good phone/WiFi signal to use PayRange. Laundry rooms are typically located in an odd place, and at both locations I can use PayRange, going into the laundry room cuts off my phone service, One location much worse than the other. Find myself at the door waving it around, looking for the sweet spot where there’s service AND the machines are within range. Inconvenient (-) Biggest negative aspect is that sometimes the washer or dryer in question shows as “in use” on PayRange , when I’m looking right at it and it’s clearly empty and ready to go. I assume this is also a connectivity issue. Maddening! (-) Bottom line is that I’ll keep using it and hoping it works, but will always bring some quarters along too, just in case.

by Nnessie

I live in an Aptmnt and to do laundry is always a drag. Having to find quarters or go pull cash out then get change 😒. My Friend’s Aptmnt uses Pay Range. That’s how I found out about it. She said nothing but great thing. I suggested it to the Manager at my Aptmnt, and what do you know a few weeks after we have it. I love the fact you can upload funds, it tells you when your wash/dry is almost complete. Easy to use. When you first sign up you are given a complementary washer or dry so that was cool. I had an issue once with it taking funds when I used my free wash. I emailed them they resolved it so quick and added my fund back instantly. Overall I am sooo happy with PayRange. Even better you can use it for other things like vending machines. Def recommend this! If you live in an Aptmnt and still use quarters, suggest this I promise you will love it. Oh and FYI in the event you have quarters you can still use them. I’ve had only enough funds on PayRange just for a wash then I used quarters to dry my load.

by Izjwbfovp

I switched to PayRange because my housemate said the first-time app use gave a special deal that made it cheaper. And then after I did it the first time, like most mobile payment apps, you realize how easy the process can be. Additionally, the intervals between when I had to do laundry again (2-4 weeks?) were long enough during the school semester that PayRange gave me discounts for washing and drying, so I enjoyed that it saved me money.

The time that app alerts the washing/drying being finished is not accurate and knowing which machine corresponds to the one you select in PayRange would have been a bit confusing if wash/dry prices were the same, but I’ve only had two times where I needed to contact support.

The first time was an accidental double charge which they refunded me and the second was after I moved out of the apartment that used this app and they returned the extra money in my account. Both times they responded within 2 days and they had no problems resolving these issues so I’m pretty pleased with their support team too.

by La.jane

I couldn’t rate PayRange high enough. Genius. Every complex and laundry facility should use this system! It has been a dream to not have to worry about quarters anymore! And PayRange provides the amount of time remaining on the cycle so you don’t have to remember to set your own timer and get bummed when you forgot to do that and have to go down and check it. You also don’t get bummed to go down and find there aren’t any machines available because PayRange will tell you if they are available before you even go check it out!

To be honest, my husband and I were a little skeptical at first because our apartment complex didn’t tell us that there was going to be a new way to pay for laundry. We just went to wash clothes one day and there were new stickers on the machines leading us to PayRange. A little worried that someone just came in and put stickers on the machines to try to take advantage and get peoples money, we tried it out very cautiously.

It’s not a scam afterall and turns out the complex just didn’t know about the changes either because they hire a company to take care of the laundry facilities and that company is the one that made the changes. So glad they did, though! It’s a serious game changer for apartment living!!

by Still A Sabres Fan

I’ve been using PayRange for the past year or so since they upgraded our vending machines at work which came with the ability to now use of this app. It was advertised on our new machines so I thought what the heck. What I like most about PayRange are you get to earn free purchases which makes it so worth it if you pretty much live off the machines at work like I do lol and reporting issues with transactions. Usually the machines detect vend faults and will automatically refund the money back, but if they don’t you can report the transaction and within minutes you get a response with your money refunded which is absolutely awesome. Without PayRange I’d need to fill out a vending refund slip and wait for the day they come to refill the machines to get it. Not only that I was just randomly gifted two purchases for 75% off any item which is why I’m here. I went to use one of them on a beverage but it glitched and charged me full price for the beverage without dispensing it. I reported the transaction and a couple minutes later I was refunded and tried it again and it worked perfectly. Decided to give them this review to show how thankful I am and to say thanks. 👍🏻

by Scrubby2000

I was a little hesitant at first signing up for PayRange, but it was one of the best decision I’ve ever made! I work night shift so going to the bank is a little more difficult for someone like me. I would sometimes have to drive all over town trying to collect enough quarters to do my laundry. Those days are over! In a matter of seconds... I can add money to my account and do my laundry. No more carrying quarters around and dropping them in the grass on my way to the laundry room. Pay Range and the company with blue tooth compatible washers and dryers have saved me a lot of time and headaches! Thank you for smart people in the world who come up with this stuff. I am very grateful! I’m a busy mom who works a lot and is always on the go. My time is valuable. Thank you for making life just a little bit easier.

by Obsidiancat

I am writing a review because I was happy with the care I received from customer service this morning. Last night, one of the machines I was using failed to start and I had to pay twice. It was a heavy duty front loader, so one of the more expensive machines. I emailed them last night and they got back to me this morning. Once I provided the details, they returned the money to my balance.
If you ever have trouble like this, I recommend taking a screen shot of the offending machine. It helps them sort it for you.

I do A LOT of laundry every week! I go through tons of sheets and blankets at work, and with COVID protocols I am washing a car load every weekend! Laundry costs have become a huge expense so I am grateful for the help I received today.

by Leahleolisa

The customer service has been great. However, the apps overall functionality is terrible. Recognizing that part of the issue may be PayRange , part may be the equipment and part may be the owner of the property, the review is based solely on PayRange !!!! For every use I have encountered, the customer service has responded quickly and resolved issues and refunded promptly. But the actual app itself is infuriating! The timers are inaccurate. The available machines are inaccurate. I even gave up on PayRange and used quarters on a machine and PayRange still registered the machine as available. The security appears to be less than acceptable as my account mysteriously is depleted of money not only on days I’ve used PayRange but also on days that I have not accessed PayRange . It should not allow for you to continue to use funds for a machine that is already in use or swipe in error on a machine in use. There are much needed improvements on PayRange.

by Kokoqui

PayRange works most of the time but on occasion it won’t even let me log into my account either on my wifi network or on cellular data, giving me sign in errors when all I’ve done is input my phone number. This is extremely frustrating as I use PayRange for laundry and I’ve paid for the wash cycle and now am unable to sign in to pay for the dryer.

Furthermore, the sign in method is unconventional as it once it accepts your phone number, it texts you a link to sign in that opens up PayRange store instead of taking you to PayRange itself. Then, when you want to pay, PayRange will say swipe up to pay and back down to cancel the transaction, but it sometimes registers my side swipes to view other machines as a swipe up and deducts money from my account. Swiping down does not cancel the transaction and now I’ve paid for something I didn’t want. Fix these issues!

by Becca Netta

PayRange is awesome for the most part. It keeps track and tells me how long until the washer(s) will go off. It allows me to reload money easily. It even estimates how long until the dryer(s) will go off. If the estimator would ever get the dryer time correct, I would give PayRange a five out of five. One star is lost by PayRange ’s seeming inability to re-calculate the time to dry. (Although it’s great that it tries, lol...so far it’s been anywhere from five to ten minutes off on dry completion time estimates. I suspect that occurs as I can’t wait around for the dryer to complete and am not in Bluetooth range when in my apartment. Why the dryer and app can’t send a remote message to the phone that the drying is not done and to refresh the estimated time to completion, I don’t know. That would be cool!) Good app that makes my clothes washing chore just a bit easier overall, though!

by Indy Vixen

I am really glad my apartment complex converted the washers and dryers to this app. I was a homeowner with her own laundry equipment for many years. Then I got divorced and found myself living in an apartment again. For the first few months I either dragged my stuff out to a laundromat (hated that - why do I always find the one with the most annoying screaming children?) with a change machine or I scrounged quarters constantly. Pre-paying for laundry this way is fantastic! I have never had any trouble with PayRange . I also love being able to top off the dryer - it allows me to split loads since our dryer cycle is 63 minutes and most of stuff doesn’t take that long to dry! I was glad to see when my kids moved into their apartment this summer that they also have this app!

by Camplaundry

A campground laundry facility uses PayRange for their washers and dryers. No more coins to lug around nor exchanging bills for change. I just downloaded PayRange , added money to my new acct., turned on Bluetooth, stood by the machines, matched the machine that I wanted to use, swiped across my screen to start, and then pressed start on the machine. PayRange will even show how much time is left on the machine(s) and send you a text when the machine(s) is done! Also, PayRange allows you to add a little more time to the dryer instead of paying full price before it completely finishes.
The only downside is if you have leftover money in the acct and can’t find another machine that uses it. Otherwise, I can’t think of a downside!

by Clamperman

I ran across PayRange while staying at a Best Western and needing to do some laundry . It was Simple, easy to use, and super convenient. No more pocket full of quarters or jammed up machines (which was in my case). PayRange even has a timer to let you know how much longer your loads are going to be even if you’re not within the WiFi range of the machines. I all so like the fact that I’m not obligated to throw down a bunch of cash when I’m only running a load or two. *** As far as experience with this goes I’m real limited and I’m not knowing if there’s enough machines available to utilize it or not but I’m hopeful that there is because it really just made sense ***

Cheers !
Hope this helped someone