Contact PayRange Support

by MommaMiaHurst

This app is a scam and they steal your money! I needed to wash a mattress topper that would not fit in my washing machine at home, so I decided to go to a laundromat not far from me. When I went in there I was told that the only way I could pay was using this app. I was only washing the topper and did not plan to be a regular customer, but I downloaded the app with the mindset that I would only load the money I needed onto the pay app and then delete it. I loaded $10 and started washing my things. Before it was finished washing I noticed a $25 charge that I did not authorize and I was not told of any upfront $25 charge. They only way to reach them about problems you have is through email, which is incredible frustratingly. I emailed them, and they returned the $25, but charged it again not even 10 minutes later and still have not returned it 2 days later. Not only did they charge me more than they should have but their app and the machines are not properly connected. When I was drying my topper, the dryer kept stopping even though my app said I have 19 minutes left to drys my item. You were suppose to pay $1 for 24 minutes. I paid another dollar and it stopped before my time was up, only a few minutes later. AGAIN! And I had to ask the worker there to get it started again without being charged. It’s a complete scam and you cannot delete your card information once they have it. They are thieves, save yourself the headache.

by Devi415

I do not recommend this dumb app. It’s so stupid to do everything online I tried to use this for the 1st time and I couldn’t even get the washers to start I had to get quarters to start the washers. The customer service people kept denying my call. Then when my washers were finished one of them didn’t rinse my clothes and they were all wet. I was on a budget and I didn’t have enough money to get use another washer.I had to call customer service they said they were not able to start the machine either, all they said was that they were going to refund me my money and I should receive a check the mail within the next 15 days. Are you serious all I needed was to restart the machine and the manager from my building said he could not help me because he is not responsible for these washers. So who even is responsible for the washers need to do something about these washers because they didn’t even wash my clothes good this is the worst experience I’ve had and I will not use these washers again. The app is just a waste of time if the machines don’t work for washing or for the paying method then why don’t you something about it. Instead of just trying to give a refund that comes in 2 weeks. So if 1 or 1 quarters get stuck I’m suppost to call customer support for 50 cents? This is ridiculous. WORST WASHING MACHINES AND PAYING METHOD.

by Jvaldivi87

Every single time of the 3 times I have used this app I have been charged twice. Then I end up having to reload more funds to complete my laundry when the original $10 should have been sufficient. I email them and sometimes they refund within a couple hours, sometimes the following day. Tonight (Thursday) the machine broke down with my clothes inside and the machine door locked. I call them and after waiting 15 min on the phone they connect me to a man overseas whom I could not understand, who tells me the machine was reported broken earlier and that I have to wait until Monday that they will be able to send a technician. I ask the guy on the phone why nobody labels the machine as broken and why the app took my payment when they knew it was broken. He tells me he doesn’t know. I ask to speak to his supervisor to get my clothes out of the machine and he tells me to call again tomorrow for that. Meanwhile the machine keeps flushing water on my clothes as it has for the past two hours. My clothes will be ruined if I wait until Monday. This is really frustrating!