RICEPO by Weee! Reviews

I have been using RICEPO for over one year. I see that everybody is complaining about the late delivery, which is absolutely true. Don’t be surprised if you get your food after two hours. Here I just want to share some worst experience that I got as a long term customer for this app. About one month ago, I was in my friends home. I used this app to order some food. After the order was placed, I noticed that I used my own address instead of my friend’s, where RICEPO will not deliver to. So I contacted this app immediately through their app to cancel the order. A few minutes later, their customer service called me stating that the restaurant has already finished two dishes so they cannot cancel it. Really?? After less than five minutes?? I said okay, I will keep the order, but can you deliver it to my friends address? They said no, you have to go home and wait for the driver, who should arrive in 40 minutes. I said fine. So I arrived home after 30 minutes, waiting for the driver, who was late for another 90 minutes. That day was supposed to be a farewell party for my best friend, and I wasted over two hours waiting for the food delivery. When I took the food to my friends home, everything got cold already. Then I called their customer service, which was apparently a google voice number. NO ONE picked the phone. Sent out a text message to them, which was also ignored. This is how you will be treated as a valued customer. Good job this app.

RICEPO is easy to use and have many Chinese restaurants selections. The delivery time is usually within 30-60min which is ok.
Compared to larger apps, this small app have a lot things to improve. The check out process is too simple to make you easily make mistake. If you immediately realized something is wrong, there is no regret bottom. Especially the tip section, if you enter $50 but you mean $5 and you accidentally submit your order, you will pay $50 and you can not recall the order. I hope there are some separation between the selection steps, so ppl can read clearly, what items they ordered, how much each item priced, and how much tax and tips included. And left 3 min cool time for recall if immediately find out something is wrong.
Since there is no regret button, the next option is to contact the customer service. However, the service home page in RICEPO wasn’t work. It linked to “Page Not Fund”. I can’t find the customer service in their home page how can get the service.

I ordered on Recipo for so many times from New York to Boston, but I’m so disappointed in RICEPO. I ordered 2 bubble tea, and the delivery guy claimed the road was closed (while I can still see cars on the road from my window). He said didn’t want to deliver my food anymore and hung up the phone with super bad attitude. The most disappointed part is how the customer service responded, they said they had to communicate with the driver first before making any decision. The driver uploaded a video that makes up the ‘fact’ that it’s a road close so he couldn’t turn left. However, the truth is the road he was on the right way. Even if the road is closed, he should have called me and I can pick up instead of telling me he didn’t want to deliver anymore. Recipo needs to have a better control over the delivery service to avoid this kind of irresponsible delivery man. After so many calls and time wasted, I got fully refunded, however, I’m so disappointed and will stop using RICEPO anymore.

I have used this app for more than one year now, as well as other food deliver services. So far, this app has brought the best overall experience and is the best food deliver app on the market based on more than 200 orders that I made with RICEPO. Their customer service is fast, polite and responsive. The food/menu information is up to date with all the restaurants. They offer real-time map track with every order. The delivery people that work with them have been offering fast delivery most of the time. this app has made 2020 a lot easier for me.

We use RICEPO at least several times a week. It has really spoiled me. RICEPO has been improving since they start developing. It is very easy to use and they have made it more convenient with the new UI design. I have never had any real problems with the restaurants we ordered from. They usually have it delivered to my door within 40 mins. The customer support people is nice as well. On my recent order, I wanna add one more item, they contacted the restaurant on my behalf and added it quickly. My order arrived with all items I want.

I write this review from an interesting perspective. I was a restaurant manager for over thirty years until just recently. this app is a great program for the restaurant as long as they have an assigned person on that aspect. Now, as a guest, I have received multiple deliveries from many places and have yet to have a bad experience. This is a great program in which you have restaurant food in the comfort of your home.

I will give -100 if there’s a choice. They send me food that is completely different from the pictures on RICEPO , The pictures shows it was a soup and I got some small biscuits! they say becoz the technical department matching wrong photo, as an software engineer I know they are using customer as human to correct the model result becoz they don’t hv money hire more ppl doing for them, they want to safe money and take advantage of us, what a shame! They even tell me , we put a line on RICEPO : the real dish may be different from what you bought. I understand slightly difference, but this line should not excuse their fault, they use this line as legal means to protect themself , what a shame!

Having a fixed tip has its benefits and I do agree that the drivers need a reasonable amount for their service. However, setting it as fixed amount won’t encourage good delivery since the driver can come whenever they want and choose not to bring up the food to you.
Please consider setting a minimum tip instead and have flexibility in the final amount. Then those who deliver the food on-time and actually send the food to the door can be differentiated from those who don’t. Otherwise the delivery person has no incentive to do better.

While RICEPO is easy to use, the delivery is a disaster. The first time I ordered through Recipo, the driver picked up the food and never delivered , or answered the phone. Although I got refund, I was unhappy about the experience. In general the delivery takes about 1 hour, as the driver usually picks up multiple orders and then deliver. But if you plan in advance, it’s still acceptable. Yet, yesterday, the order was on the way for 2 hours. I tried to call the driver, it turned out that the driver left a wrong number, likely on purpose. The real number owner was very frustrated. These experience show that the delivery part of recipo is a lot problematic, recipo should work on it

Right after I placed the order, it notified me there will be a 30 minutes delay twice, and then notified me again for a 20 minutes delay.

It has been 2 and a half hour since I placed the order, the food is still not here. And there is no way I can find an estimate delivery time. Do I need to sum those notifications up? 60(time estimate showed by the menu) + 30*2 + 20= 140 minutes?

Customer service has no response to it. Ok, I’ll just have a pack of fast noodle then.

Five star so you can read:
0 customer service- not resolving any issues.
They have no control over their drivers.
Just experienced that a driver called to curse you because you went to support to complain. Also experienced multiple times that the driver abandon your order or took 90 mins+ to deliver for 10-15 min drive.

RICEPO makes it easier to identify if there was a problem with you order than DoorDash. It;s nice that it can submit the issue in app without having to log in at a separate website. 10/10.

I downloaded RICEPO because it has been marketing about the UX/UI. I’m happen to be a UX/UI designer, here are some of my thoughts:
1. (For both default mode and dark mode) icons on the top navigation bar are way too small.
2. (For both modes) “address entry” CTA on top navigation bar is also too small. This would be one of the primary CTAs, it deserves to be bigger.
3. (For dark mode) grey fonts are not of great contrast with the dark background.
4. (For both mode) I do understand y’all want to make the interface simple and elegant but some fonts are really, really small. As a person with normal eyesights and good health condition, I have to really focus to ready the things on my screen. For dark mode, you might want to even enlarge the font size.
I’d love to talk more about UX/UI if I were given a chance.

Promotion notifications pop up every few hours and there is no way to disable it.

We have tried their service and my order was cancelled. We ordered around 6:30pm and it was cancelled around 6:45pm. Around 10:30pm, app suddenly said the driver is waiting to pick up our food. 5 mins later, RICEPO sent another notification said our order was cancelled.

We decided to delete RICEPO for now till there is improvements in app quality and service.

I think RICEPO has great potential. It has a nicely designed UI and the menus include more food than what I can find under the same restaurant in a different app. It also supports Apple Pay, which is convenient. The customer service is generally good.

The problem with RICEPO:
1. Doesn’t support driver tracking. Have no idea where the driver is.
2. Delivery is so slow... It can take up to 2 hours for you to get food. Maybe it’s because RICEPO is not popular enough so that there aren’t enough drivers...

This is by far the worst Chinese delivery app ever. I’m fluent in both English and Chinese and RICEPO is just crap that I can’t even navigate around it. After I placed the order and wanted to pay, it just automatically jump to Alipay and never give me choice to use my Credit Card. I’m sorry but I live in US so I don’t have a freaking Alipay account and I’m not gonna set up one for a delivery account. When I went to setting and under ‘Edit Credit Card’, it just says no credit card on file but NO PLACE OR ANY BUTTON for me to add my credit card. Geez. Please learn how to design an app.

Not a lot of selections but it was cheerful. I used a privacy card in RICEPO , which is only added to RICEPO. I haven’t used RICEPO for about half a year, today i find out there was an attempt to charge the card at a restaurants chain online. Of course, it was declined since i have the card on PAUSE.

I don’t think that it was the service who initiated this fraudulent charge, but this prompt that the customer info might have been leaked.

Please start an db audit and plug the holes asap if there is any.

Another disturbing thing is while i was going through the reviews, i can see the 5-star reviews all over the places with high-entropy “generated names”. Just compare the 5-star reviewers and low rating ones. Also only 1 star and 5 stars, seriously?

If there is anything wrong with the order, no one is here for you to fix the issue. So inconvenient and poor managed. Also, there is no way you can track the quality and review of the store from RICEPO, so the restaurants can give the poorer service to the customers from Recopo without being punished by any mean. No regulation at all. Ordering through RICEPO is challenging your luck. If you have the dice, you can get a satisfied meal, otherwise, it ruins your day.

The real time tracking of courier location makes this app a standout vs competitor services. This feature is extremely useful for those who don’t have the time to make themselves available for answering the door across a huge delivery window.

I was one of the earliest users of RICEPO because the founder was a University of Rochester alumni. But recently I found my account was deactivated because I filed a claim of membership fee refunded from Apple. Can’t believe that happened.

Update： here is the response I got from them:

Hope you and your family are doing well.

I understand you are concerned regarding the deactivation of your account.
Your account has been temporarily deactivated due to the dispute reported by your bank. Your account will not be reactivated until the case is resolved with the bank.
While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision. From here on, you will not be able to use this app.

So brunt.

I was quite confused while deciding whether to believe the good or bad comments of RICEPO. But I decided why not just give it a try (I can’t live without Chinese food). End up the delivery time was 37 minutes and I don’t see a problem with the food. My thoughts about the hating comments might be coming from 1. One of the cities that RICEPO is new launch and not operating well. 2. The competing apps playing tricks on each others’ comments. Therefore, I would suggest people just try to download and look at its menu, price on their own. Maybe give it a try too like how I did and you might have a good experience like me. (Currently staying at Columbus, Ohio)

I would get a happy meal with this app so let m be. Maybe I can get a shake to go with that little combo bowl . The restaurant is far it would be such a chore to go over there and gorge. So I use this app and it, what a feat that I don’t have to leave my seat. Though prices high they leave me dry, without them though I would cry 😭 for my stomach is a grumble, mm that side of scramble looks divine but I’ll take a piece of that humble pie or maybe a real pie. Let’s see what this app will let me eat, Cheat day?? Everyday I say with this app it is possible, wat more is there to say thank you take care god bless and good luck

I love ordering through this app. It takes a couple of seconds to place an order which helps me with my busy day.

The only issue I have is that I often send my work meals to my house, or my dinners to work, I really wish there were a delivery address confirmation right at checkout, or at least a way to change it once the order has been placed as opposed to contacting the driver to let them know your mistake...

I write this review from an interesting perspective. I was a restaurant manager for over thirty years until just recently. this app is a great program for the restaurant as long as they have an assigned person on that aspect. Now, as a guest, I have received multiple deliveries from many places and have yet to have a bad experience. This is a great program in which you have restaurant food in the comfort of your home.

I’ve never liked this app till I’ve tried it the only reason I switched up my apps was because postmates ran away with my food and made me pay for it and when I was trying to call people for my money back they didn’t even answer I was on the call for hours but once I got this app I feel like everything is easier better and faster.

I used to order from door dash. Lately they have been awful so I decided to try this app l. It was super fast. Unfortunately I was missing an item from my order ‘. When I reported this to this app, they got back to me immediately AND refunded my order with a credit for future wise . The other places have never done that. Love this app and it’s def my new go-to food app!

This is the first time I used RICEPO and the service was great!! I was informed when my order was on the way and when our food would arrive. Since my husband is in the hospital today, it was nice that I didn’t have to go to the lobby and wait indefinitely as I was required to do with other delivery services. I will definitely use this service again!!L

I’ve always had good experiences with this app. My food come in a good amount of time, drivers are respectful, and there’s always some promotion going on. Today I had two missing food items from my meal. Even though I didn’t want to blame this app, I was so upset because that never happened to me before. So I sent in a complaint and shockingly without asking this app gave me a full refund.

I’ve always had good experiences with this app. My food come in a good amount of time。 drivers are respectful。 and there’s always some promotion going on. Today I had two missing food items from my meal. Even though I didn’t want to blame this app。 I was so upset because that never happened to me before. So I sent in a complaint and shockingly without asking this app gave me a full refund.

Working from a hotel in a deadline and in need of grindz but not enough time to go out. Decided to try this app for the first time. Not disappointed at all. App tracks (very well) your order status they delivery. Use the special notes section at the bottom to add info/comments to your restaurant regarding preparation. Thanks this app for rescuing this hangry designer. Now back to work!!

I’ve ordered through multiple food service apps, and I’ve always had a great experience with this app. Last night, I didn’t have such a great experience, and it happens, but I’m giving them
5 stars because of how they were able to remedy the situation IMMEDIATELY! Great service, and even better customer service!