Irresponsible Delivery. Poor customer service
I ordered on Recipo for so many times from New York to Boston, but I’m so disappointed in this app. I ordered 2 bubble tea, and the delivery guy claimed the road was closed (while I can still see cars on the road from my window). He said didn’t want to deliver my food anymore and hung up the phone with super bad attitude. The most disappointed part is how the customer service responded, they said they had to communicate with the driver first before making any decision. The driver uploaded a video that makes up the ‘fact’ that it’s a road close so he couldn’t turn left. However, the truth is the road he was on the right way. Even if the road is closed, he should have called me and I can pick up instead of telling me he didn’t want to deliver anymore. Recipo needs to have a better control over the delivery service to avoid this kind of irresponsible delivery man. After so many calls and time wasted, I got fully refunded, however, I’m so disappointed and will stop using this app anymore.
My food was fine and delivery time was shorter than expected...
I was quite confused while deciding whether to believe the good or bad comments of this app. But I decided why not just give it a try (I can’t live without Chinese food). End up the delivery time was 37 minutes and I don’t see a problem with the food. My thoughts about the hating comments might be coming from 1. One of the cities that this app is new launch and not operating well. 2. The competing apps playing tricks on each others’ comments. Therefore, I would suggest people just try to download and look at its menu, price on their own. Maybe give it a try too like how I did and you might have a good experience like me. (Currently staying at Columbus, Ohio)
ricepo oh what a treat!!🥐🧀🥓🍡🍙🍦
I would get a happy meal with ricepo so let m be. Maybe I can get a shake to go with that little combo bowl . The restaurant is far it would be such a chore to go over there and gorge. So I use ricepo and it, what a feat that I don’t have to leave my seat. Though prices high they leave me dry, without them though I would cry 😭 for my stomach is a grumble, mm that side of scramble looks divine but I’ll take a piece of that humble pie or maybe a real pie. Let’s see what ricepo will let me eat, Cheat day?? Everyday I say with ricepo it is possible, wat more is there to say thank you take care god bless and good luck
Room for improvement
We use the app at least several times a week. It has really spoiled me. The app has been improving since they start developing. It is very easy to use and they have made it more convenient with the new UI design. I have never had any real problems with the restaurants we ordered from. They usually have it delivered to my door within 40 mins. The customer support people is nice as well. On my recent order, I wanna add one more item, they contacted the restaurant on my behalf and added it quickly. My order arrived with all items I want.
I love ordering through ricepo. It takes a couple of seconds to place an order which helps me with my busy day. The only issue I have is that I often send my work meals to my house, or my dinners to work, I really wish there were a delivery address confirmation right at checkout, or at least a way to change it once the order has been placed as opposed to contacting the driver to let them know your mistake...
The way to eat at home
I write this review from an interesting perspective. I was a restaurant manager for over thirty years until just recently. RICEPO is a great program for the restaurant as long as they have an assigned person on that aspect. Now, as a guest, I have received multiple deliveries from many places and have yet to have a bad experience. This is a great program in which you have restaurant food in the comfort of your home.
Better than postmates
I’ve never liked ricepo till I’ve tried it the only reason I switched up my apps was because postmates ran away with my food and made me pay for it and when I was trying to call people for my money back they didn’t even answer I was on the call for hours but once I got ricepo I feel like everything is easier better and faster.
They resolved my issue so fast !!! Very happy!
I used to order from door dash. Lately they have been awful so I decided to try ricepo l. It was super fast. Unfortunately I was missing an item from my order ‘. When I reported this to ricepo, they got back to me immediately AND refunded my order with a credit for future wise . The other places have never done that. Love ricepo and it’s def my new go-to food app!
This is the first time I used this app and the service was great!! I was informed when my order was on the way and when our food would arrive. Since my husband is in the hospital today, it was nice that I didn’t have to go to the lobby and wait indefinitely as I was required to do with other delivery services. I will definitely use this service again!!L
Don’t use it, at least for now...
I think this app has great potential. It has a nicely designed UI and the menus include more food than what I can find under the same restaurant in a different app. It also supports Apple Pay, which is convenient. The customer service is generally good. The problem with this app: 1. Doesn’t support driver tracking. Have no idea where the driver is. 2. Delivery is so slow... It can take up to 2 hours for you to get food. Maybe it’s because this app is not popular enough so that there aren’t enough drivers...
Favorite Food App
I’ve always had good experiences with RICEPO. My food come in a good amount of time, drivers are respectful, and there’s always some promotion going on. Today I had two missing food items from my meal. Even though I didn’t want to blame RICEPO, I was so upset because that never happened to me before. So I sent in a complaint and shockingly without asking RICEPO gave me a full refund.
Favorite Food App
I’ve always had good experiences with RICEPO. My food come in a good amount of time。 drivers are respectful。 and there’s always some promotion going on. Today I had two missing food items from my meal. Even though I didn’t want to blame RICEPO。 I was so upset because that never happened to me before. So I sent in a complaint and shockingly without asking RICEPO gave me a full refund.
Working from a hotel in a deadline and in need of grindz but not enough time to go out. Decided to try ricepo for the first time. Not disappointed at all. App tracks (very well) your order status they delivery. Use the special notes section at the bottom to add info/comments to your restaurant regarding preparation. Thanks ricepo for rescuing this hangry designer. Now back to work!!
Great service as well as customer service
I’ve ordered through multiple food service apps, and I’ve always had a great experience with RICEPO. Last night, I didn’t have such a great experience, and it happens, but I’m giving them 5 stars because of how they were able to remedy the situation IMMEDIATELY! Great service, and even better customer service!
Worst delivery app ever
This is by far the worst Chinese delivery app ever. I’m fluent in both English and Chinese and this app is just crap that I can’t even navigate around it. After I placed the order and wanted to pay, it just automatically jump to Alipay and never give me choice to use my Credit Card. I’m sorry but I live in US so I don’t have a freaking Alipay account and I’m not gonna set up one for a delivery account. When I went to setting and under ‘Edit Credit Card’, it just says no credit card on file but NO PLACE OR ANY BUTTON for me to add my credit card. Geez. Please learn how to design an app.
Yes. RICEPO is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 6,580 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for RICEPO Is 36.8/100.
Yes. RICEPO is legit, but not 100% legit to us. This conclusion was arrived at by running over 6,580 RICEPO User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RICEPO Is 36.8/100.
RICEPO works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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